Experiencing session timeouts in the Thrivent e-App? iPipeline has determined this happens most often when users first access FormsPipe and then subsequently launches the e-App on iGO. If the user leaves FormsPipe open in the background, it continues to use the FormsPipe instance for the session timeout and not iGO. To prevent unexpected session timeouts, users should close FormsPipe so the session no longer times out in the background. iPipeline is working on a more permanent fix to the issue, and has this scheduled for their next product Sprint. #goldencareagent #thrivent #ltc
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Enhanced LTCi Prescreening Process
New prescreening team reduces turnaround times To improve the response time on underwriting prequalification requests, as well as to help expediate the cycle time for new business, Thrivent LTCi prequalification requests will now be processed by emailing LTCiPreQual@Thrivent.com. With our previous process, we strived for a 24-hour response time, but that should be greatly improved with our new process. We have successfully tested this approach in a pilot with a few select BGAs and have experienced greatly improved turnaround times. This experienced prescreening team is helping alleviate some of the burden from our underwriters at LTCG, helping to further reduce
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Updated MutualCare® Solutions Product Guide
The MutualCare® Solutions Product Guide is available for download. Updates include: Page 19 – Updated State License Guidelines Page 34 – Updated State License Guidelines Download the new version here or order through your normal ordering channels. Updated MutualCare® Solutions Product Guide #goldencareagent #mutualofomaha
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Important Information: Inforce Rate Increases for Long-Term Care Insurance
From time to time, we must make prudent business decisions necessary for the long-term financial health of Mutual of Omaha. After careful review of our inforce long-term care business, cost of services, claims data and the economic environment, we have made the difficult decision to file and implement rate increases on all long-term care policies issued prior to 2013 with the exclusion of LTC09 in the state of California. Mutual of Omaha remains committed to the long-term care insurance marketplace and this reprice does not affect our commitment to you or our policyholders. Mutual of Omaha’s Long-Term Care product remains
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Critical Illness Rider Availability Update for Rhode Island
Effective Monday, November 1, the Intensive Care Rider will be removed from the Critical Illness application in the state of Rhode Island. Any ICU rider applied for on Critical Illness applications will be removed in Underwriting prior to approval. If you have any questions, please contact your Sales Director. Critical Illness Rider Availability Update for Rhode Island #goldencareagent #mutualofomaha
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Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).
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Updated LTCi Underwriting Guide Available
The MutualCare® Solutions Underwriting Guide has been updated with the latest underwriting standards, including: New COVID-19 Guidelines Updated uninsurable health conditions as well as additional clarification on eligible rate classes on certain health conditions Updated uninsurable medications Paramed ordering clarification To download the updated guide, click here. Our long-term care underwriters are here to help you issue policies faster and get paid sooner. For any specific underwriting questions, you can call our dedicated team at 1-800-551-2059 or email ltcunderwriting@mutualofomaha.com. Updated LTCi Underwriting Guide Available #goldencareagent #mutualofomaha
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Medicare Solutions – Omaha Family of Companies
Medicare Supplement: Upcoming Rate Adjustments View upcoming rate adjustments for various states. Get to Know the Updated Underwriting Guide At Mutual of Omaha, our underwriters and Underwriting Guide are here to help you issue policies faster-save these quick tips for reference! Blueprint for Success: Our Medicare Solutions Options We have developed a video that provides a great overview about our Medicare Solutions portfolio and how we can help you become even more successful. Upcoming Rate Adjustments View upcoming rate adjustments for various states. 2022 PDP Formulary Location Information Learn about our 2022 formularies, what is covered,
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Huddle Up with Mutual of Omaha for LTCi Awareness Month
Only the Best Play Here Everyone wants to be the best at what they do. But just like in football, you have to be willing to put in the time and work to get there. At Mutual of Omaha, we know what it takes to be the best, because we’ve spent over a century building a reputation for fulfilling promises to customers and partnering with the best players in the industry – including you! Long-Term Care Awareness month is a perfect time to huddle up with customers and make a game plan for their future. To help inspire you to
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Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
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Great News About Care Solutions Leadership
Care Solutions Sales & Support Teams DENNIS MARTIN, PRESIDENT, ILFS MARK SCALERCIO, HEAD OF DISTRIBUTION, ILFS Our Care Solutions business continues to be an important part of the OneAmerica® story, and one of the ways we differentiate and drive value for the distribution partners and customers who depend on us. Today, we’re pleased to announce an exciting next chapter for Care Solutions, and to share with you that Jeff Levin has accepted a role as our new head of Care Solutions. Jeff has been serving as interim head of Care Solutions since July, and his leadership, vision, experience
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Care Solutions News, October 2021
Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map. Operations updates Thanksgiving office closure, early newsletter deadlines OneAmerica will be closed Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday. We will resume regular business hours on Monday, Nov. 29. Because of the holiday, the November issue of Care Solutions News will be distributed on Thursday, Nov. 18. Postal Service delays The Unites States Postal Service (USPS) has implemented new service standards for First-Class Mail, beginning Oct. 1. This may be affecting the timing of mail from OneAmerica being
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