Medicare Center: Text to Enroll!

Medicare Center: Text to Enroll! New for AEP 2021 Offering Agents the Greatest Flexibility in Telework, Customer Engagement and Increasing Medicare Enrollments. With easy and flexible functionality, all agents can build seniors’ trust and retain customers for life. Available for call centers and field agents to:   PREFILL ENROLLMENT APPLICATIONS Send link via text or email for seniors to review, sign and submit their enrollments. BUILD RELATIONSHIPS Engage seniors on the phone and verbally communicate a personal code so they can enroll with your guidance right then and there. ENGAGE SENIORS THE WAY THEY WANT TO ENGAGE Let your customers
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

Have you used our new, enhanced voice signature?

Lumico has recently launched a new voice signature process. The new process is faster and will enable agents to complete the voice signature at the point-of-sale. This eliminates the need for a call-back to the applicant to complete the voice signature process We will be sunsetting the old voice signature process on May 29, 2020. To help get you up to speed, our tip sheet and training guide are here to help. Access the Voice Signature Tip Sheet   Access the Voice Signature Training Guide   Lumico — Insurance Made Clear.   #goldencareagent #lumico
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Categories: Industry News, Lumico, and Medicare Supp./Adv..

Medicare Supplement COVID-19 UPDATE

MEDICARE SUPPLEMENT COVID-19 UPDATE POLICY MAILING AND GRACE PERIOD EXTENSION We hope this email finds you and your loved ones doing well. Unprecedented times call for agile solutions. As COVID-19 concerns continue to grow, we want you to know we’re working hard for your business and your clients. Click the link below to see some of the steps we’re taking to respond, including mailing policies directly to clients and extending grace and lapse periods. We’ll update this page regularly, so please bookmark it to stay up to date. View More   Medicare Supplement COVID-19 UPDATE   #goldencareagent #transamerica
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Categories: COVID-19, Industry News, Medicare Supp./Adv., and Transamerica.

Policyholder Rerate Letter Update

Mutual of Omaha and its affiliates provide notification to our Medicare supplement policyholders of their upcoming rate adjustments. Notification letters are sent in accordance with state regulations 30 or more days in advance of the effective date of the rate change. As we adjust business practices in response to the Covid-19 virus, we want to assure our Medicare supplement policyholders we are aware that many may be economically impacted. Currently, we are adding the following copy to our re-rate notification letters.   “If you are experiencing hardship due to the coronavirus (COVID-19) pandemic and need additional time to pay your
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Categories: COVID-19, Industry News, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Email Address on Submitted Applications

This is a reminder to please fill-out your client’s applications completely before submitting for all Mutual of Omaha products. This includes capturing the customer’s email address. We encourage you to use an e-App if it is available for your products. e-Apps are an easy and fast way to submit business and have a field for email address. Most paper applications also have a field for an email address so if you prefer to use a paper application, please make sure you are including the client’s email address if applicable. Thank you for your business.   Email Address on Submitted Applications
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Prospecting Material Can Help You Reach Your Clients

We realize it may be challenging to reach potential and current customers during this time. Mutual of Omaha can help with our consumer prospecting materials. Personalized prospecting materials are available for ordering with your contact information so clients can contact you directly to help them with the coverage they need. Just click on the links below to see the all prospecting material that is available for you. Health Products Critical Advantage self-mailer and postcard Long-Term Care cost of waiting self-mailer and retirement planning self-mailer Priority Income Protection (PIP) self-mailer Life Products Term Life Express (TLE) self-mailer Indexed Universal Life Express
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important information from Distribution Compensation

As our Distribution Compensation team members are working remotely due to the Coronavirus, it has given us an opportunity to review some of our processes and modernize our approach with our partners. Effective immediately, if you need to contact broker compensation for any reason, please use the following methods: Phone: 1-800-475-4465 Email: broker.compensation@mutualofomaha.com   NOTE: We are no longer able to receive or process any faxes. Please know we are here to support you and your business. Mutual of Omaha remains fully committed to the industry, to you and our customers. Thank you for your continued trust.   Important information
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Important Updates from Customer Service

At Mutual of Omaha, we exist for our customers. That’s why we want you to know that we’re closely monitoring the global coronavirus (COVID-19) outbreak and taking precautionary measures to promote the health and safety of our customers and associates. Although our physical location is closed, we have implemented measures so that business remains as usual for customers. Our associates are working remotely taking calls and processing customer requests. This article includes information regarding: Extending grace periods Processing of policy claims during an extended grace period Life insurance policy coverage during a pandemic Changes to duplicate policy request processing Self-service
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

CVS Health and its foundations support community and employee needs amid COVID-19 pandemic

Friday, March 27, 2020 WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced the company and its foundations are giving more than $1 million in new investments to address food insecurity and other community needs in response to ongoing challenges presented by the COVID-19 pandemic. The CVS Health Foundation will also match up to $1 million in employee contributions to the CVS Health Employee Relief Fund, a public charity supporting colleagues during unanticipated and unavoidable financial hardships and emergencies. The fund will make $1,000 grants available to employees to address qualifying emergency needs related to the pandemic. CVS Health is
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Categories: Accendo/CVS Health, Aetna, GoldenCare News, Industry News, and Medicare Supp./Adv..

2nd Quarter Broker Bonus Incentive Program

You can make even more bucks on your Medicare supplement underwritten business through our 2020 2nd Quarter Broker Bonus Program. Here are the nuts and bolts: Qualification Period: Bonus Program period is from April 1, 2020 to June 30, 2020. Eligible states: Payment will be made on qualified applications in the following states: Alabama Illinois Nebraska Ohio Texas Arizona Iowa Nevada Oklahoma Utah Colorado Kentucky New Jersey Oregon Virginia Florida Louisiana New Mexico Pennsylvania West Virginia Georgia Maryland North Carolina South Dakota Wyoming Idaho Mississippi North Dakota Tennessee     Qualifying Apps: All Medicare supp applications, any state, any Plan
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Categories: Industry News, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).