The most powerful compliments come from those we serve – you – our valued agents.
What Are Our Agents Saying? Read on to find out:
If you want to do business with friends that are without pretense and humbly brilliant, this is the family…
I have been on almost every side of the fence: captive agent, captive sales manager, corporate sales leader, etc. I am accustomed to fantastic service and immediate attention for my clients and my agents. Working independently with no obligation to any carrier is where I want to be now. I want to work with good people who care about what they do as much as I do. I like being treated as a preferred customer and that is just the way all the good people at GoldenCare treat everyone. From the Anderson’s and Randall’s, to the rest of the resilient staff, they are outstanding and eager to assist in any way to help you succeed. If you want to do business with friends that are without pretense and humbly brilliant, this is the family. It works for me.
Harry C. Chapin, SC
I would recommend them to any agent … They simply do an outstanding job.
I have been doing business with GoldenCare / Jennifer Felten since 1994. In that time, I have used many of GoldenCare’s insurance products. I have attended many of their free training webinars created and put on by their in-house, professional trainer, Mark Randall. Of all the FMO’s I have conducted business with throughout the years, the GoldenCare in-house staff goes far and beyond the other FMO’s in ensuring the agent has proper understanding of how a particular product works in reality and in the client’s home. Jennifer and the GoldenCare contracting staff make getting an appointment a breeze with their easy contracting forms. Steve, in supplies, always goes out of his way to make sure I receive my supplies on time, after I have placed an order with his supply department.
I find the GoldenCare staff members easy to work with and very professional! In all the years of service I have received from them I cannot remember one time that they failed to deliver on their part of our arrangement.
I would recommend them to any agent who is looking for a very solid FMO to grow his or her insurance business through. They simply do an outstanding job.
Darrel S. Sadalia, MO
I always know I can depend on [Jon Randall]. A rare and wonderful thing!
It’s hard sometimes to find a person that you can call as your “go to” person and know that they will find the answer no matter what. Even if he doesn’t have the answer he will research it, and call back. Getting a return call is hard enough now a days! Jon Randall at GoldenCare has been my “go to person” for several years and I appreciate him and his team so very much. It makes our challenging industry not so frustrating. He does what he promises to do, calls back when he says he will, and really digs in to help however he can. Plus he seems to find a bright side to most situations and is nice to laugh and kid around with when things get too heavy! I always know I can depend on him. A rare and wonderful thing!
Pattianne B. Lakewood, OH
I would highly recommend anyone considering a change or starting out to consider the team at GoldenCare.
Today, where delivering quality service and taking responsibility for solving issues are critical to the success of a business, the team at GoldenCare takes it to the next level.
Everyone on this team cares about getting the job done in a timely and professional manner. I’ve known this team for 20 years and it has been a pleasure to work with such a highly trained group of professionals. Their experience and knowledge of the Long-Term Care marketplace far exceed other Brokers. When asked to participate in a survey to enhance internal processes, they listened to my recommendations and implemented those changes. I would highly recommend anyone considering a change or starting out to consider the team at GoldenCare.
Randy G. Kettering, OH
In 1989, I discovered GoldenCare and I’ve been with them ever since… 27 years. I think that says it all.
I entered the Long Term Care Insurance business in 1988, marketing to banks, savings & loans, stock brokerage firms and financial planning organizations nationwide. My business plan was successful and my application volume began to expand, so I reasoned that it made sense for me to find a dedicated LTCI Field Marketing Organization that could offer a multiple product platform under one roof along with comprehensive back office support. That would allow me to streamline agent acquisition/licensing/support and concentrate my efforts in finding more distribution relationships rather than getting bogged down in the day to day administrative busywork that would eat up all of my time…time better spent finding new business.
In 1989, I discovered GoldenCare and I’ve been with them ever since… 27 years.
I think that says it all.
Zach S. Palatine, IL
I am very happy with the relationship I have with GoldenCare and highly recommend them.
I have worked with GoldenCare since 2009. I like that they offer a diverse portfolio of products to represent. The entire staff is very knowledgeable and if I have any questions or need help someone is available to assist me. The Regional Directors, besides being knowledgeable about the products available, also have insight to current events within the industries they serve. I am very happy with the relationship I have with GoldenCare and highly recommend them.
Susan P. Flemington, NJ
Top to bottom… a great group of people.
The team at GoldenCare USA makes every agent feel like a $1M producer. The Regional Director was always ready to help answer questions or “go to bat” with underwriting on a challenging case. The back office staff was always cooperative and worked hard to get the app out the door. Top to bottom…a great group of people.
Steven W. Franklin, IN
…I would recommend GoldenCare to any Agent…
I have been doing Long Term Care Insurance for 21 years. About nine months ago I decided to make a move, and after talking with several different companies, I decided to go with GoldenCare.
The level of professionalism and passion I witnessed from Jeff Clark and Mark Randall is something you do not find in other companies. I am impressed with the level of knowledge of LTCI they exhibit when talking to them. The responsiveness to my questions and concerns are a step above the rest. They go out of their way to help you. They make you feel as if you are the only agent.
I am so glad I made the move, the only regret is I did not make it sooner. I would recommend GoldenCare to any Agent.
Gwen M. Springfield, MA
…The service work is fast, accurate and the personnel demonstrated to me their willingness to be of help…
I wanted to take a few moments and pass along a compliment to all of GoldenCare!
From day one I have been treated exceptionally well by everyone in so many capacities. The service work is fast, accurate and the personnel demonstrated to me their willingness to be of help. That is something missing from so many brokerage firms. GoldenCare is at the top of my list.
When I needed help in a marketing program, Lynn Voss was exceptional. She got right into it, developed an internet marketing program, first class!!!
Mark Randall, Jeff Clark and a host of other have made doing business with GoldenCare a breeze. Thanks again for all you guys do.
Doug B. Independence, MO
I would not hesitate to recommend Jenn and GoldenCare’s services to others.
As an agent, the most important thing to me is support that makes you look good to your clients. Whether it’s in sales on the front end, in explaining or understanding product, helping with a new application or a problem with service from a carrier.
GoldenCare and my regional manager, Jennifer Felten, have never failed to deliver.
Their support is exceptional and training is wonderful. She has jumped in several times to assist me with any outstanding issues, and they know who to contact with carriers to get things done.
I would not hesitate to recommend Jenn and GoldenCare’s services to others.
Bruce A. Winter Springs, FL
… They are really one of the best organizations to work with in the insurance industry…
We have been associated with GoldenCare for over 20 years. They are really one of the best organizations to work with in the insurance industry. All of their staff is agent friendly and extremely professional. The way they market to the agent force is second to none. You can’t go wrong with this group.
Mike L. Montgomery, AL
…they, especially Jeff Clark, have given us unbelievable support…
I have worked with “GCUSA”, GoldenCare USA for over 15 years. We are in the Life Insurance and Financial Planning business and they, especially Jeff Clark, have given us unbelievable support in first learning about Long Term Care and then, of course, how to sell LTC. Jeff is now helping some of my “Fee Based Financial Planners” bring LTC into their practices, to make sure they are having conversations with their clients about Long Term Care.
Dennis P. Indianapolis, IN
GoldenCare rises far above the rest in dedication, product knowledge and back-office support…
In my 20 years as an Independent Insurance Agent, I have worked with many brokers and marketing agencies. GoldenCare rises far above the rest in dedication, product knowledge and back-office support to the Independent Agent. I know without a doubt that they are there to help, and I have made lifelong friends that I trust to give me everything I need to beat the competition.
David F. Brandon, MS
Thank you GoldenCare USA and staff for supporting me and helping me achieve my main goal…
Being in the financial services area for many years, I found it challenging to get straight answers about long-term care and other health insurance. I found other brokers were more interested in their bottom line than answering my questions. GoldenCare USA and Jon Randall have really helped me with my aging clients. The team at GoldenCare is knowledgeable, patient and eager to assist with anything from training in new products, certification process, scrubbing the apps or even just giving a pep talk. The lead program has been valuable as well as web site tools. Thank you GoldenCare USA and staff for supporting me and helping me achieve my main goal, which is providing straight honest answers to my clients!
Gerald S. Mason, OH
Jenn Felten is the best GA I have ever had for LTC insurance…
Jenn Felten is the best GA I have ever had for LTC insurance. Her knowledge of the marketplace is extensive; also her underwriting ability is second to none. It has been a pleasure working with her. She is always responsive and gets back to me quickly when I leave her a message. LTC is a complex product and having her in your corner gives you a distinct advantage over the competition. I would highly recommend that you start working with her and GoldenCare – your business will greatly increase.
Alan P. Sarasota, FL
…I can honestly say the products, service, support and training are second to none.
In the 20 plus years I have worked with GoldenCare I can honestly say the products, service, support and training are second to none. Over the years we have worked with many groups that have come and gone, but GoldenCare has always been there with cutting edge products and support. We are looking forward to working with GoldenCare for many years to come!
Cliff M. Neenah, WI
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