Experiencing session timeouts in the Thrivent e-App?

iPipeline has determined this happens most often when users first access FormsPipe and then subsequently launches the e-App on iGO. If the user leaves FormsPipe open in the background, it continues to use the FormsPipe instance for the session timeout and not iGO.

To prevent unexpected session timeouts, users should close FormsPipe so the session no longer times out in the background.
iPipeline is working on a more permanent fix to the issue, and has this scheduled for their next product Sprint.
 

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