Contracting and Appointments – Service Level Update

We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of September 15, 2020, we are currently working on Contracting and Appointment requests that were received between August 24-27. We will continue to update our phone and email reply messages to reflect the time frame of work being processed. Important NEW Updates: We are excited to let you know the contracting team is on-boarding two new training classes in the month of September to assist in decreasing the current service times Process Automation has been deployed which will assist in reducing overall processing
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

New Sales Idea: Monthly Benefit

Daily vs. Monthly: What’s the Difference? Long-term care insurance policies provide coverage for LTC services received at home, in an assisted living facility or in a nursing home. But in addition to these similarities, there are some big differences, including how and when benefits will be paid. Take a look at our new sales idea that illustrates how policies can pay differently. Download our NEW Sales Idea to learn more!   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com.   New Sales Idea: Monthly Benefit   #goldencareagent #mutualofomaha #longtermcare
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

REMINDER: Human API Pilot for LTC Applications

Important: This announcement only applies to marketers who do not order their own medical records. As a reminder, Mutual of Omaha is currently conducting a pilot program with Human API to obtain your clients’ electronic health records as part of our underwriting process. The pilot includes Long-Term Care and Fully Underwritten Life applications where ordering of medical records is required. By partnering with Human API, Mutual of Omaha can provide your clients a simple and secure way to share their health data with us. Client participation is completely optional. Here is what to expect: Your client will receive an email
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Categories: Industry News, Life Insurance, Long-Term Care, and Mutual of Omaha (& Affiliates).

Employer Group Updates In D.C. | Updated Marketing Materials

Employer Group rate class replaces Employer Group premium discount in District of Columbia Effective September 25, 2020 the EssentialLTC Employer Group rate class, which is priced on a unisex basis, will replace the Employer Group premium discount in the District of Columbia. The Employer Group rate class is a unisex rate class, which means that individuals, regardless of gender, who are nearest the same age would pay the same premium for the same plan design. Joint applicants will pay the same Employer Group rate class premium based upon the nearest age of the older of the two joint applicants. Click
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Categories: Industry News, Long-Term Care, and National Guardian Life.

Contracting and Appointments – Service Level Update

We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. We remain committed to providing you with updates regarding the timeframe for which work is being processed. As of September 2, 2020, we are currently working on Contracting and Appointment requests that were received between August 13-17. We will continue to update our phone and email reply messages to reflect the timeframe of work being processed. For more information on what we are doing to improve our service levels and how you are able to help, refer to the mid-August Contracting and Appointments Service
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

New Sales Idea: Understanding Elimination Periods

It’s important for clients to understand long-term care insurance and how it can be tailored to meet a client’s specific needs. Talking about elimination periods is part of this process. Download our NEW Sales Idea to learn more!   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com.   New Sales Idea: Understanding Elimination Periods   #goldencareagent #mutualofomaha #longtermcare
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Rate Refresh Partner Allowance Guidelines

Mutual of Omaha is allowing a 6-month period for policyholders to receive the “Partner – Both Issued” allowance when partners are issued policies with two different rates (one issued pre rate refresh, one issued post rate refresh). The rule will only apply if the second partner’s policy is issued within 6 months of the rate refresh effective date. Below are scenarios based on a state with a rate refresh implementation date of September 1, 2020 and a six-month deadline of March 1, 2021. Partner A is issued a policy with old rates. The 15% “Partner – One Issued” allowance applies
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Updated LTC Underwriting Guide

The LTC field underwriting guide has been updated. Review the Power of Attorney change on page 48 by downloading below or order the updated guide via normal ordering channels. LTC Underwriting Guide Need to order supplies? Contact GoldenCare’s Supply Team directly by calling 888-410-7766 or emailing supplies@goldecnareusa.com for updated hardcopy materials!   Updated LTC Underwriting Guide   #goldencareagent #mutualofomaha #longtermcare
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Updated Marketing Materials Now Available

Updated marketing materials are now available for states with rate and benefit changes effective September 1, 2020. The details are outlined below. Impacted States: Alabama, Alaska, Arkansas, Colorado, Georgia, Idaho, Illinois, Iowa, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wyoming   Updated Materials Product Guide MutualCare Custom Brochure MutualCare Secure Brochure Please discontinue use of old materials and order through your normal ordering channels.   Need to order supplies? Contact GoldenCare’s Supply Team directly by calling 888-410-7766
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Rate Adjustments Effective November 1, 2020

Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha, and we intend to remain a key player in this market for years to come. To fulfill this commitment, we actively monitor emerging industry trends and make any adjustments necessary that enable us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective November 1, 2020: Block of Business Impacted States LTC04G North Carolina and Illinois   For a complete rate history, see the state approval grid on Sales Professional Access. Policyholder Notification Process
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).