Next Steps in the LTC Application Process

Preparation is the key to a successful health interview. You just completed a long-term care application. Before ending the conversation, make sure your clients know what happens next. Preparing clients for the underwriting process can go a long way toward ensuring their applications get issued. Why? An interviewer may mistakenly assume confused applicants have cognitive issues that make them uninsurable. When in reality, an applicant may simply be distracted or not fully prepared to answer questions about their health, their doctors and their medications. Mutual of Omaha has a handy leave-behind brochure you can use to walk your clients through
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Updated Next Steps Flyer

Your client has applied for a LTCi insurance policy and you want them to be aware of what will happen next before they can be approved for coverage. Use this Next Steps Flyer to go over what to expect in the LTCi application process with your clients, including the ability to schedule telephone interviews via text message.   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com.   Updated Next Steps Flyer   #goldencareagent #mutualofomaha
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

New Sales Idea: Help Clients Stay at Home

Some clients considering an LTCi policy believe the benefits would only cover services provided in care facilities. And since they don’t plan to go to a care facility, they may think they don’t need to purchase long-term care insurance. By walking through how LTCi provides in-home services, you can help clients feel more secure in their purchase of an LTCi policy … and, possibly help keep them in their home longer. Download the Sales Idea to learn more!   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com.   New Sales
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Underwriting Update: Scheduling LTCi Telephone Interviews Via Text Message

Mutual of Omaha is pleased to announce that effective March 21, 2022, long-term care applicants will be able to conveniently schedule telephone interviews via text message. As long as a mobile number is provided on the initial application, the text message enhancement will occur concurrently with the standard email and telephone notification process. New Telephone Interview Scheduling Process First Contact: Email sent in conjunction with text message directing applicant to schedule online Second Contact: Reminder text message sent Third and Fourth Contact: Phone call made to applicant, with online scheduling information left in voicemail Fifth Contact: Reminder text message sent
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Updated Partnership Overview Guide

The LTC Partnership Overview Guide has been updated and is now available on SPA. Following is a summary of the changes that were made to the LTC Training Guide. The long-term care training requirements for all states were updated to reflect consistent requirement language throughout the guide. The following section was added for all states for ease of use and to allow users to quickly locate training requirements in the same place Initial Training Requirement Non-Resident Training Requirement Refresher Training Requirement Reciprocity Training Requirement Please discontinue use of the old version and download the new brochure now.   If you
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Give Your Clients the Best of Both Worlds

It’s good to have choices. Mutual of Omaha’s long-term care policies allow insureds to choose how they prefer to receive policy benefits – either cash up front or traditional reimbursement. While other companies may offer cash, Mutual of Omaha’s cash benefit has no elimination period. That makes this concept well suited for: People who worry their policy may not pay for the type of care they need in the future People who like to make sure all their bases are covered People concerned about having to satisfy an elimination period before policy benefits begins Read the Sales Idea to learn
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Making a Case for Return of Premium

Return of premium riders often are misunderstood. Sure, they may add to the cost of a policy. On the other hand, they can be just what a client needs to feel comfortable making a buying decision. With three return of premium options available on Mutual of Omaha’s MutualCare® Custom Solution policy, you are sure to find one that can turn a skeptical prospect into a confident customer. Read the Sales Idea to learn more.   Making a Case for Return of Premium   #goldencareagent #mutualofomaha #longtermcare
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Encourage Clients to Purchase LTCi Now, Not Later

Your clients have busy lives. Between family and work obligations, they have a lot going on. So even if they understand the value of long-term care insurance, purchasing a policy often isn’t a top priority. But they may not be aware there’s cost associated with waiting. It’s easy to put things off until tomorrow. But some of life’s decisions are too important to ignore. Waiting to purchase a long-term care insurance policy is one of them. Waiting may mean paying higher premiums down the road. Procrastinating also could lead to the inability to qualify for coverage. That makes this concept
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

LTC Sales Idea: Buy-Up Option

People want to be sure the long-term care policy they purchase today will be adequate to help pay for the services they need in the future. Many state partnership programs have lowered the inflation protection requirement to 1 percent. That allows you to offer your clients the affordability of a low inflation protection option while ensuring their policy remains partnership qualified. The MutualCare® Custom Solution policy includes a buy-up option that allows insureds to increase their inflation protection percentage once each year. View the Sales Idea to learn more.   LTC Sales Idea: Buy-Up Option   #goldencareagent #mutualofomaha #longtermcare
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Long-Term Care Application Tips

Our underwriters know your LTCi clients aren’t just a list of diagnoses, and they rely on you to tell them more. They encourage you to paint a picture about your clients’ health, cognitive status and lifestyle. Because the more you can tell them, the better the chance for a positive underwriting outcome. You can do that by gathering as much information as possible from your clients, including: Recent doctors’ visits, lab tests, etc. Any diagnoses they’ve received Learning about any tests, recent surgeries or physical therapy Documenting medications they take Information about their physical and social activities Confirming they have
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).