Experiencing session timeouts in the Thrivent e-App? iPipeline has determined this happens most often when users first access FormsPipe and then subsequently launches the e-App on iGO. If the user leaves FormsPipe open in the background, it continues to use the FormsPipe instance for the session timeout and not iGO. To prevent unexpected session timeouts, users should close FormsPipe so the session no longer times out in the background. iPipeline is working on a more permanent fix to the issue, and has this scheduled for their next product Sprint.       #goldencareagent #thrivent #ltc
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New prescreening team reduces turnaround times To improve the response time on underwriting prequalification requests, as well as to help expediate the cycle time for new business, Thrivent LTCi prequalification requests will now be processed by emailing LTCiPreQual@Thrivent.com. With our previous process, we strived for a 24-hour response time, but that should be greatly improved with our new process. We have successfully tested this approach in a pilot with a few select BGAs and have experienced greatly improved turnaround times. This experienced prescreening team is helping alleviate some of the burden from our underwriters at LTCG, helping to further reduce
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e-App Enhancements and DOI opt-out On March 27, 2021, Thrivent will go live with a few enhancements to the LTC e-App: A prompt to collect physician information on the Preliminary Declaration of Insurability screen will now occur when choosing NOT to complete (opting out of) the Declaration of Insurability in eApp. This requirement allows Thrivent to order medical records where required for age protocol on receipt of the application, rather than having to wait until the applicant can schedule and complete the tele-DOI. A question was added to the Proposed Insured screen: Does spouse/partner/family member have a long-term care or
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