Care Solutions News, April 2022

Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map.   Operations updates New feature in OneSource Online (OSO) – Make Policy Changes Online Beginning this month, a new feature will be added to the policy page in OSO. You will now have the option to make an Online Service Request on behalf of your client instead of ordering a paper form to be sent to the client or taking a service form to a client in person. Transactions available include making address, beneficiary or bank draft changes as well as requesting loans, dividends,
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Care Solutions News, March 2022

Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map.   Operations updates OneAmerica closed on Good Friday OneAmerica will be closed on Friday, April 15, for the Good Friday holiday. Normal operations will resume on Monday, April 18, 2022.   Fair Credit Reporting Act Authorization Information In response to a regulatory requirement, we recently updated/added the Fair Credit Reporting Act Authorization Form (I-34341) to our process for all underwritten products. This authorization is automatically included within eApp, and for those unable to use our electronic application system, the Fair Credit Reporting Act Authorization
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Important Care Solutions product portfolio updates effective Feb. 1, 2022

Important Care Solutions Product Portfolio Updates We have two important updates regarding our Care Solutions Product Portfolio, both effective Feb. 1, 2022. Washington Asset Care and Annuity Care Sales Update We are pleased to announce that effective Feb. 1, 2022, OneAmerica® will resume sales of our Asset Care and Annuity Care product portfolios in the state of Washington. The products will return to active sale with all riders and features available. However, we will only accept Washington applications submitted through our eApplication process at this time. Please click here for more detailed information on submitting new business or re-opening a
Read More

Categories: Industry News, Linked Benefit/Hybrids, OneAmerica, and State LTC Programs.

Reduced Sales Desk Availability Next Week

Reduced Sales Desk Staff — February 1, 2 and 3 To accommodate our National Sales Meeting and annual training, Tuesday, Feb. 1, through Thursday, Feb. 3, the Care Solutions Sales Desk will be operating with reduced staff. During these three days you may experience longer hold and turnaround times than normal. Normal operations will resume on Friday, Feb. 4. For best service during this time, please email non-urgent requests to GoldenCare at marketing@goldencareusa.com.   Reduced Sales Desk Availability Next Week   #goldencareagent #oneamerica
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Update on Care Solutions year-end processing

Update on year-end processing for Care Solutions applications, including Washington state business As the end of the year approaches, we want to update you on our progress in responding to the significant influx of new business OneAmerica® received, driven in part by pricing and regulatory changes. We understand the impact that continued processing delays have on your business and in serving the needs of your clients. Our goal is to be transparent in our approach to addressing these challenges and set clear expectations about the experience you and your clients will have in the coming months. All submitted business is
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Care Solutions News, December 2021

Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map.   A note from Jeff Levin Season’s greetings On behalf of OneAmerica and all of our associates who support Care Solutions, we wish you a very happy holiday season. Thank you for your business, for your partnership, and for the trust you put in us every time you recommend a OneAmerica solution to your clients. Your trust comes with great appreciation and responsibility. We don’t take that responsibility lightly. We will be there when you and your clients need us most, during those moments
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Care Solutions News, November 2021

Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map.   Operations updates Prepare for year-end: Review key dates and holiday hours We’re dedicated to helping you have a smooth and successful year-end. To ensure you’re prepared, review our holiday hours, new business processing guidelines for 2021 production, and details about this year’s required minimum distribution waiver.   Thanksgiving office closure, early newsletter deadlines OneAmerica will be closed Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday. We will resume regular business hours on Monday, Nov. 29. Because of the upcoming holidays,
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Great News About Care Solutions Leadership

Care Solutions Sales & Support Teams DENNIS MARTIN, PRESIDENT, ILFS MARK SCALERCIO, HEAD OF DISTRIBUTION, ILFS   Our Care Solutions business continues to be an important part of the OneAmerica® story, and one of the ways we differentiate and drive value for the distribution partners and customers who depend on us.   Today, we’re pleased to announce an exciting next chapter for Care Solutions, and to share with you that Jeff Levin has accepted a role as our new head of Care Solutions. Jeff has been serving as interim head of Care Solutions since July, and his leadership, vision, experience
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Care Solutions News, October 2021

Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map.   Operations updates Thanksgiving office closure, early newsletter deadlines OneAmerica will be closed Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday. We will resume regular business hours on Monday, Nov. 29. Because of the holiday, the November issue of Care Solutions News will be distributed on Thursday, Nov. 18.   Postal Service delays The Unites States Postal Service (USPS) has implemented new service standards for First-Class Mail, beginning Oct. 1. This may be affecting the timing of mail from OneAmerica being
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

Updates and changes to our Asset Care® portfolio

Updates and changes to our Asset Care® portfolio OneAmerica® is committed to the long-term care (LTC) market and to offering products that bring value to both the agents and clients we serve together. To help ensure the longevity of our Care Solutions product portfolio and confidently continue to keep our promises to you and your clients, we must continually monitor market conditions, practices, pricing and features and make adjustments as needed. Below is information on upcoming changes to be aware of:   Changes on Asset Care Single Premium, Annuity Funding Whole Life and Asset-Care I in California We’ll be making
Read More

Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.