SureBridge Notification: Additional Carriers Blocking Text Messages

Additional Carriers Blocking Text Messages for “In Person” and “Text” Signature Methods Please be aware, as with T-Mobile and Verizon, more carriers are implementing new security measures that are blocking our text messages containing the 4-digit SMS access codes, and/or the link for new applicants to sign their DocuSign documents. We have been informed that the issue is now occurring with AT&T as well as other carriers, suck as Cricket. Rest assured we are currently working on a solution that will resolve these issues. In the meantime, we suggest customers select “Sign via Email” as their Signature Method as opposed
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Categories: Dental, Industry News, and SureBridge.

New DVH product in California

SureBridge Products Releasing on Friday, September 27 Prime DVH* – CA No application fee when sold as a stand-alone. When sold with another SureBridge supplemental plan, the appropriate application fee will apply. Wellness Rider (for CancerWise Plus & HeartWise) – OH Discontinue Income Protection Direct – MA (Details below) Please refer to the Supplemental Product & UW Guide, training guide, and brochure on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Mandatory Prime/DVH Training Prior to selling Prime DVH, you must have completed the mandatory SureBridge University product training modules. To
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Categories: Dental, Industry News, and SureBridge.

SureBridge Notification – Fraud, Waste & Abuse: Report A Concern

Fraud, Waste & Abuse:  Report A Concern SureBridge has transitioned our independent, third party anonymous hotline service from ReportIt to EthicsPoint. As a licensed SureBridge insurance agent/producer, you are responsible for reporting suspected cases of fraud, waste and abuse and/or illegal or unethical conduct. Information may be reported on a confidential, anonymous basis by clicking on the by clicking on the “Report It!” button at the bottom of the SureBridge Broker Portal homepage and then clicking on the new link to EthicsPoint. Questions? We’re Here To Help! Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.    
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Categories: Dental, Industry News, and SureBridge.

Reminder Regarding DVH Policy Change Rule

REMINDER: DVH Policy Change Rule Policy changes to or from a Basic/Premiere PPO Dental plan to Prime (DVH) may only be made effective upon the existing Policy Anniversary Date. Applications may be submitted up to 90 calendar days prior to the Policy Anniversary Date. The change to the newer plan will not be effective until the Policy Anniversary Date of the replaced plan. Additionally, commissions paid will be durational, and there will not be an advance.   Questions? We’re Here To Help! Contact SureBridge Producer Support by calling 888-797-4447, or by emailing :AgentCommunications@SureBridgeInsurance.com.     #goldencareagent #surebridge
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Categories: Dental, Industry News, and SureBridge.

Producer Tech Support – Amazon Connect

Mutual of Omaha has upgraded its technologies to provide a better customer service experience by implementing Amazon Connect for our broker technical support calls. This same platform was introduced a few months ago to support customer service calls in contact centers throughout the organization. As of Thursday, August 1, brokers who call Producer Tech Support will interact with the new system. A few notes about this update: The Tech Support email option will continue to operate as usual. The option to chat with Tech Support will be removed. The option to leave a voicemail will be removed. Brokers will need
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

New DVH Product & POS Tool Update

Ready. Set. Sell! SureBridge Products Releasing on Friday, July 19 Prime DVH — DC, KY, OH, TX With the release of the Prime DVH and the new 2019 application, the following updates will be made to the POS Tool: Accident Disability Direct Changes All Benefit Levels will now be considered as Guaranteed Issue (GI); subject to eligibility questions such as citizenship, occupation, and salary. All Elimination Periods and Duration options will now be available under all Benefit Levels. Simplified Issue (SI) commission levels will be paid for all Benefit Levels. The Citizenship Question on the application has been revised to
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Categories: Dental, Industry News, and SureBridge.

Three Additional Call Centers Implement the New Amazon Connect Phone System

Beginning Wednesday, May 1, 2019, the following three call centers will transition to the new Amazon Connect phone system technology: Sales Support Producer Services Distribution Compensation These call centers will continue to use the same menus that exist today; therefore, we do not anticipate any changes to the level of service you will receive. We will closely monitor performance post-deployment and will be ready to make adjustments, if needed.   What to Expect The only change you should expect is a change to the voice you will hear when you call in. You will still follow the same steps you
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Amazon Connect Telephone System Update

We appreciate the positive feedback we have received on the new Producer call flow that was introduced in late January. We are pleased to report that our Average Speed of Answer (ASA) has stabilized. In March, our ASA was 41 seconds. As a reminder, when calling customer service, simply answer the first question with “Producer” and then provide the product type you are calling on. Once you do this, you will be immediately transferred to the appropriate customer service team. Customer Call Flows We are continuing to work towards determining the best design for our customer call flows. The best
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Mobile Quotes Preference Features

On March 1, we updated the look of our Mobile Quoting tool – same easy-to-use app, but with a fresh new look. While you have more than likely seen the new look, you might not know about some of the app’s features that make it even easier for you to run quotes. Mobile Quotes Tips You have the ability to save your preferences within the app — making it even faster for you to quote the products you sell. You can select a default state and choose the order the products appear in the app. Once you set these preferences,
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Mobile Quotes Update

On March 1, 2019, we will be enhancing the look of Quotes for Sales Professionals, our mobile quoting tool. You can expect the same easy-to-use app, but with a fresh new look. The first time you open the app after the install on March 1, a message will pop up notifying you that a new update is available. The updated mobile app will only be compatible with the following operating systems: iPhone® – 10.0 and higher Android™ – 5.0 and higher Don’t have the new app? The Quotes for Sales Professionals mobile app is free and available on the Apple
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).