System Issue: Cancelation requests through SureBridge Self-Service Tool not processed

We recently identified a system issue with the SureBridge Self-Service tool (myportal.surebridgeinsurance.com) that prevented policy cancelation requests made through the portal from being processed between Nov. 23, 2022 and Jan. 7, 2023. This issue is isolated to cancelation requests only and updates have been made to correct the issue. The tool should be working as expected again. The policies affected are being identified and will be processed accordingly. Any refunds that may be due could take up to 10 days to be processed. This email is for information purposes only and requires no action by the agent. If you have
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Categories: Dental, Industry News, and SureBridge.

Premium change for SureBridge branded Prime DVH

Premium change for SureBridge branded Prime DVH After nearly three years of success in the Dental-Vision-Hearing market, the time has come to adjust pricing on The Chesapeake Life Insurance Company Prime DVH product. This premium change will better position the product against rising costs and help ensure its continued success in the DVH space. Effective January 6, 2023, rates for the SureBridge branded Prime DVH plan will be adjusted for new business and existing policies that have been in force for more than 12 months in the states of CO, IA, MS, NC, TN. Even with this upcoming adjustment, we
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Categories: Dental, Industry News, and SureBridge.

Ameritas Is Here to Help You Sell

Selling Made Simple AEP/OEP season is here! And there are so many things to think about when talking to your clients that it can be overwhelming. We’ve come to the rescue with a quick overview of Ameritas individual dental and vision plans to help you explain the benefits to your clients. PrimeStar® dental and vision plans Immediate savings: Coverage can start the next day, and there are no waiting periods on most PrimeStar plans so your clients can start saving on dental and vision services right away. Nationwide networks: Plan members can visit any dental or vision provider. They save
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Categories: Ameritas/Security Life and Dental.

Do current clients turning 65 need a new senior plan?

Understanding SureBridge branded “senior” products During the Annual Enrollment Period, you could be meeting with clients who have turned 65 and are now entering a new stage of life–Medicare eligibility. You may wonder if this means they need to have their SureBridge supplemental products re-written to the “senior” version. We have great, time-saving news for you: there is no need to rewrite! Many of The Chesapeake Life Insurance Company (CLICO) products, offered on the SureBridge brand, are designed for customers of nearly all ages. Once written to a CancerWise Plus, HeartWise, HospitalWise or Prime DVH plan, even as your customer
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Categories: Dental, Industry News, and SureBridge.

SureBridge Supplemental Product Incentive for Q4 2022

SureBridge Supplemental Product Incentive October 1, 2022 – December 31, 2022 Now is the time to build growth and gain momentum going into 2023! Present your clients with a variety of SureBridge branded supplemental products designed to help them close coverage gaps and round-out their overall health coverage. When you do, you could earn $25 in addition to your commissions for every eligible plan issued! Earn $25 for every eligible SureBridge supplemental product underwritten by The Chesapeake Life Insurance Company, when you submit eligible applications between Oct. 1, 2022 – Dec. 31, 2022, and meet your baseline of 5 qualifying
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Categories: Dental, Industry News, and SureBridge.

GPM Plan Updates are LIVE

GPM product refresh is here The Dental Plus plan, underwritten by Ameritas, can now be quoted from your shopping URL. It remains one of the most competitive dental products in the market and is great for your senior clients. Available to anyone 18 and above, the plan continues its focus on preventive care and encourages clients to maintain their oral health for years to come with increasing benefits. Competitive rates and a higher annual maximum help make Dental Plus a great option. You can view the new plan designs from your shopping URL or these marketing materials. Simply add your
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Categories: Ameritas/Security Life and Dental.

GPM Plan Updates Coming September 20

GPM individual dental and vision updates The Dental Plus plan, underwritten by Ameritas, remains one of the most competitive dental products in the market. It is great for your senior clients and is available to anyone 18 and above. The plan continues its focus on preventive care and encourages clients to maintain their oral health for years to come with increasing benefits. Competitive rates and a higher annual maximum help make Dental Plus a great option for your clients. Updated plan designs and rates will go into effect on Tuesday, September 20. You will see these updates on the shopping
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Categories: Ameritas/Security Life and Dental.

Customer Service Notice: Duplicate Cancellation Letters

Customer Service Notice: Duplicate Cancellation Letters Our recent move to a new policy administration system inadvertently generated cancellation letters for customers who had already previously cancelled their policies and received a letter. In the duplicate letters mailed in error, the cancellation date was not changed. These policies remain in a cancelled status. If you are contacted by your customer about receiving another cancellation letter, please make them aware of our mistake and assure them no action is needed This communication is for awareness only. Again, no action is needed by you or the customer. We apologize for any inconvenience this
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Categories: Dental, Industry News, and SureBridge.

Upcoming Audits: Waivers for Dental Waiting Periods

Qualifying for Waiver of Waiting Period on Dental Plans As a reminder, customers applying for a PPO Premiere Dental plan, may qualify for a Waiver of the Waiting Period on their new PPO Premiere plan if: The new plan is replacing an existing comprehensive dental coverage* plan The plan being replaced was in force for at least the past 12 consecutive months, and The plan being replaced had no gaps in coverage greater than 63 days To help your customer qualify for the waiver, please ensure the information provided on the application about their current dental coverage (effective date, termination
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Categories: Dental, Industry News, and SureBridge.

Important Updates to the SureBridge Branded POS tool

SureBridge Point of Sale (POS) Tool Updates Beginning Sept. 16 With the launch of the new HospitalWise Guaranteed Issue benefit option, a new The Chesapeake Life Insurance Company application will be implemented in the SureBridge branded POS Tool for the states of AL, AR, AZ, CA, CO, CT, DE, FL, GA, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, NE, NH, NV, OH, OK, PA, SC, TN, TX, WA, WI. More states are coming soon! Updates on the application include: Medicare question no longer required The Medicare question will no longer be required. However, if applicants are
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Categories: Dental, Industry News, and SureBridge.