Enhancements to the New Amazon Connect Phone System

In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Our producers and customers are very important to us, and we sincerely appreciate the feedback you have provided throughout the transition to our new phone system. We continue to make improvements based on your feedback and are working to correct issues as they arise. We are also reallocating resources and hiring additional associates in some areas to improve wait times. We are confident that as we work to smooth out the
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Priority Income Protection Approval in California

Last week we announced the approval of California for Priority Income Protection® on January 15, 2019. Now marketing material is available too. Marketing material includes a point of sale brochure, recruiting material, sales ideas and underwriting guide. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no
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Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

Priority Income Protection Pending Approval in California

California will be approved for Priority Income Protection® on January 15, 2019. Priority Income Protection helps you serve your middle-income clients who need to protect their most important asset—their paycheck. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no exclusions, rate ups) For more information, click
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Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

Continuous Improvements to New Amazon Connect Phone System

In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Overall, we have been pleased with the deployment of the new phone system and have received positive feedback. As with any change, we have also received constructive feedback. One of the major benefits of the Amazon Connect phone system is that we are able to quickly adjust the system and correct issues as they arise. Call Routing Improvements: The new system is designed to help facilitate our new operating model. Today
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

New Email Notifications for Clients on Direct Bill

Beginning Thursday, December 13th, we will begin sending email notifications when a renewal premium is due for individual life and individual health customers on direct bill. There are three separate emails the customer may receive when the premium is due: An email notification 10 days prior to the premium due date. A reminder email notification 10 days after the premium due date. This reminder will only be sent if the payment has not been received. A final ‘Act Now’ email notification will be sent 5 days prior to the grace period ending. This final notification will only be sent if
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Mutual Ranked Best in Customer Service for DI Insurance

A recent issue of Newsweek recognized several categories of America’s Best Customer Service 2019. They received feedback from more than 20,000 consumers. In the insurance category, under Disability Insurance, Mutual of Omaha ranked second for quality of communication, technical competence, range of services, customer focus and accessibility. This is great news for your clients who want to protect their most valuable asset…their income. At Mutual of Omaha, we appreciate our customers and treat them right. For more information on our DI products, click here.   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083
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Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

REMINDER: Omaha 2018 Holiday Closings and End-of-Year Pay Dates

Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, and United World) will be closed on the following days: Christmas Eve: Monday, December 24, 2018 Christmas Day: Tuesday, December 25, 2018 New Year’s Eve: Monday, December 31, 2018 New Year’s Day: Tuesday, January 1, 2019 From everyone at Mutual of Omaha, we wish you happy holidays and safe travels!   The past pay cutoff in 2018 is December 28 for Life and December 27 for Health. This is the last pay cycle to be paid in 2018. Holiday Date Holiday Observed Life Cutoff (New issues &
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

DI Success Tips-Common Medical Conditions

When your client has a medical condition, it does not necessarily mean they won’t be considered for Disability Income Insurance. Here are some common medical conditions that can still be covered. Hypertension — this is something you may encounter often. Your client may be issued coverage if they have condition well controlled and are diligent about medical follow-ups. Diabetes — this will require a medical records review. If your client is well-controlled with an A1c of 7.0 or less, on one oral medication, does not have high blood pressure and is at a healthy weight, they should be issued coverage.
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Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

Policy Delivery Receipt Requirement Reminder (Disability)

As a reminder, a signed delivery receipt is required for all Priority Income Protection (PIP) and Disability Income Choice policies issued in Louisiana, South Dakota and West Virginia. The delivery receipt is included within the policy package and must be signed and returned to the home office within the 30 day delivery period. If the policy was mailed to the agent and we do not receive a delivery receipt within 30 days, we will automatically send a policy and a delivery receipt directly to the customer.   Policy Delivery Receipt Requirement Reminder   #goldencareagent #mutualofomaha
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Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

New Amazon Connect Experience for Individual Service and Claims

We are excited to announce that we will deploy a new contact experience leveraging Amazon Connect in our Individual Life and Health Operations and Individual Life and Cancer/Hospital Claims call centers the evening of Wednesday, November 28th. When customers or agents place a call to these call centers starting Thursday, November 29, 2018, they will hear the new Amazon Connect experience. The number they call in to will not change, only the experience will change. We encourage you to share this information with your customers.   Here’s How it Works: The New Call Flow Experience document depicts the new call
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).