Customer Access Transitioning to Okta Login

April 3, 2023 | by | Comments Off on Customer Access Transitioning to Okta Login

Mutual of Omaha is committed to keeping your customers’ information safe. We will be transitioning the Customer Access login screen to utilize Okta technology. When your customers access Customer Access, they will be asked to log in with their username instead of email address. In addition, the log in screen will also look different, but your customers will still have the same 24/7 online access to their information. Beginning April 19, 2023, your customers will be required to change their password on Customer Access. To assist in the transition, your customers will be receiving 3 separate emails, throughout the transition
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: administrative, consumer, consumer portal, consumer-access, customer portal, Customer Service, insurance, mutual of omaha, Mutual of Omaha Insurance Company, Okta, omaha, self-service, United of Omaha, and United World.

Customer Access Now Available for Long-Term Care Policyholders

June 14, 2021 | by | Comments Off on Customer Access Now Available for Long-Term Care Policyholders

From the Desk of Michael Sladek and Corri Campbell Spread the word! Starting June 14, 2021, Mutual of Omaha’s long-term care policyholders will be able to view and interact with valuable policy information via Customer Access. Customer Access is a great resource that allows clients to view policy information in one convenient spot, 24/7. By logging into our new long-term care insurance portal, clients have access to a variety of self-service capabilities, including viewing benefit details, obtaining policy information and initiating a claim. How You Can Help Long-term care policyholders must register upon first login by going to http://www.mutualofomaha.com/access. View
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
Tags: brokerage, brokerage sales, consumer, consumer-access, insurance, Long-Term Care, long-term care insurance, LTC, LTCi, Michael Sladek, mutual of omaha, Mutual of Omaha Insurance Company, omaha, and self-service.

Encourage Customers to Update Their Email on Customer Access

January 25, 2021 | by | Comments Off on Encourage Customers to Update Their Email on Customer Access

Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including: Payment notification emails: Upcoming automatic deduction Upcoming payment due (if receiving paper billing statements) Payment past due email Payment returned notification (i.e. insufficient funds) New Medicare Supplement Explanations of Benefits available Proxy voting information (Mutual of Omaha customers only; does not pertain to United of
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: administrative, consumer, consumer-access, Customer Service, insurance, mutual of omaha, omaha, self-service, United of Omaha, and United World.