Customer Access Transitioning to Okta Login

Mutual of Omaha is committed to keeping your customers’ information safe. We will be transitioning the Customer Access login screen to utilize Okta technology. When your customers access Customer Access, they will be asked to log in with their username instead of email address. In addition, the log in screen will also look different, but your customers will still have the same 24/7 online access to their information. Beginning April 19, 2023, your customers will be required to change their password on Customer Access. To assist in the transition, your customers will be receiving 3 separate emails, throughout the transition
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

NGL – LTC Administrative Office closed April 2

LTC Administrative Office closed April 2 The LTC Administrative Office will be closed Friday, April 2, 2021 in observance of Good Friday. Regular business hours will resume on Monday, April 5, 2021. Please contact your dedicated Long Term Care Sales Team at LTC@nglic.com with questions. Thank you. NGL – LTC Administrative Office closed April 2     #goldencareagent #ngl #longtermcare
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Categories: Industry News, Long-Term Care, and National Guardian Life.

Encourage Customers to Update Their Email on Customer Access

Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including: Payment notification emails: Upcoming automatic deduction Upcoming payment due (if receiving paper billing statements) Payment past due email Payment returned notification (i.e. insufficient funds) New Medicare Supplement Explanations of Benefits available Proxy voting information (Mutual of Omaha customers only; does not pertain to United of
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).