Update: Delay in Mailing SureBridge Policy Print & ID Cards

Update: Delay in Mailing SureBridge Policy Print & ID Cards Our print vendor is still experiencing system issues causing on-going delays in the mailing of SureBridge Policy Prints and ID cards. This includes duplicate requests for customers who did not select electronic delivery for their policy materials. As a reminder, your customers can log in to the customer portal, ChesapeakePlus.com to view their documents electronically.. However, please do not have your customer call Customer Service or go on the customer portal to request a duplicate policy or ID card, or do so on their behalf. These materials will be worked
Read More

Categories: Dental, Industry News, and SureBridge.

Delay in Mailing SureBridge Policy Print & ID Cards

Delay in Mailing SureBridge Policy Print & ID Cards Our print vendor has made us aware of a system issue causing a delay in mailing of SureBridge Policy Prints and ID cards. Those affected by this delay are SureBridge customers with new business policies issued on Dec. 22, 2021 and after, who did not choose eDelivery for their plan materials. Additionally, requests for duplicate policy and ID card prints made on Dec. 22, 2021 or after are also affected. However, your customers can log in to the customer portal, ChesapeakePlus.com to view their documents electronically.. The print vendor has advised
Read More

Categories: Dental, Industry News, and SureBridge.

Wisconsin Only: Billing Changes and New Customer Website for SureBridge New Business

Starting on October 22, 2021, Wisconsin applications received for SureBridge supplemental products will have a new billing process and customer website. These updates apply to NEW Wisconsin customers only and do not affect current customers. There are no changes for Wisconsin business dated prior to Oct 22. Click here for important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how billing for new business in Wisconsin will differ from that of previous business sold in the state. We are excited about these changes and
Read More

Categories: Dental, Industry News, and SureBridge.

Be Ready for Selling Season – Important Reminders

We’re glad to work with agents like you who are committed to using their expertise to help customers through the challenging task of finding health insurance and supplemental coverage. As we enter the peak selling-season of the year, we wanted to remind you of a few important sales practices to help protect you and your book of business. As shared in the Chesapeake/SureBridge “Sale Practice” and “Ethics & Compliance” trainings: Only you, as a licensed and appointed agent with Chesapeake, can: Sell, solicit or negotiate business on behalf of Chesapeake/SureBridge, Conduct sales (product) presentations, and Assist your customers with the
Read More

Categories: Dental, Industry News, and SureBridge.

Share the News: New SureBridge DVH Incentives

Earn $200 for 10 apps submitted to SureBridge for a limited time. It’s time to give your business and your bank account a boost. SureBridge DVH offers your Medicare clients the competitively priced ancillary coverage they need. And gives you the opportunity to bring in additional commissions year-round—plus, limited-time incentives right now! YOU EARN $200 FOR EVERY 10 apps you submit INCENTIVE PERIOD: AUGUST 1 — DECEMBER 1, 2021 Set yourself apart from the competition by adding sales with clients who already know you—retaining their business while improving your annual income. New SureBridge DVH Incentive Flyer   Questions? Contact SureBridge
Read More

Categories: Dental, Industry News, and SureBridge.

Get your commission payments faster – sign up for direct deposit

It’s your money! Why not get it sooner? Direct Deposit offers a convenient, secure and reliable alternative to mailed paper commission checks. It also provides assurance that your pay will be in your bank account even when you’re sick or on vacation. What are some of the benefits of using Direct Deposit? Your money will be delivered into your bank account(s) faster Our secure site provides the security needed to ensure your information is protected and remains confidential Virtually eliminates the possibility of lost or stolen checks helping to reduce the risk of identity theft and fraud Saves time by
Read More

Categories: Dental, Industry News, and SureBridge.

Change to SureBridge Product Availability in NM

IMPORTANT NOTICE: Change to SureBridge Product Availability in New Mexico Effective July 2, 2021, SureBridge Supplemental products will no longer be marketed in New Mexico. The SureBridge GetWell Plans will continue to be available. If a New Mexico customer is interested in purchasing a SureBridge supplemental product, the application MUST be completed, signed (by both the customer AND the agent) and submitted NO LATER than July 01, 2021. Applications submitted after this date will not be accepted. Current New Mexico customers with SureBridge products are not affected by this change.   Questions? Contact SureBridge Producer Support by calling 888-797-4447, or
Read More

Categories: Dental, Industry News, and SureBridge.

SureBridge Operations Update

SureBridge Operations Update As you know, over the past several months SureBridge has implemented a number of improvements to address issues that have impacted customer and agent services. We are excited to announce that due to these efforts: The majority of inbound calls received by Customer Services are answered within one minute. Triage process has eliminated long hold times to speak with a tenured representative on more complex inquiries through our triage process. Agent calls are answered within an average of two minutes through the Agency Concierge. To continue the good news, we are pleased to announce that AM Best
Read More

Categories: Dental, Industry News, and SureBridge.

New Feature Added to SureBridge POS Tool

New Feature Added to the SureBridge Point of Sale Tool Effective March 19, SureBridge is launching a new application process feature to improve the Issue and Payment process. Once live, this new feature validates bank account numbers when Bank Draft (ACH) is selected as the method of payment. If the bank account number is identified as invalid, the message below will display with the option to re-enter the account number or choose an alternate method of payment, helping to ensure there is no delay in a policy being issued due to invalid payment information. Updates to the SureBridge Point of
Read More

Categories: Dental, Industry News, and SureBridge.

SureBridge Agent and Client Services

Greetings, First and foremost, on the behalf of all of us here at SureBridge, I would like to thank you for your business. We are very appreciative of the business you have placed and continue to place with us, and we value your commitment and partnership. We also remain committed to providing the quality of service you have come to expect. Due to the merging of operational systems and record volumes of new business, our agent and client services are experiencing delays in service times. In response, we have taken measures to ensure your business is handled properly and expediently.
Read More

Categories: Dental, Industry News, and SureBridge.