EFT Direct Deposit Changes Coming Soon

Get Paid Sooner! Mutual of Omaha is moving to an electronic deposit for all commission payments. Once compensation totals more than $25, we will send an electronic payment directly to the bank that is in your profile on Sales Professional Access. If you need to change or add your bank information for direct deposit we require this to be done on Sales Professional Access (SPA). Follow these steps: Step 1: Visit www.MutualofOmaha.com/broker and log in Step 2: Click on the person image in the upper right corner Step 3: Select Direct Deposit in the drop-down Step 4: Click Update Step
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Updated Hours of Operation for the Client Interview Team

Our Client Interview Team will continue to offer expanded operating hours Monday – Thursday for your convenience. NEW Operating Hours (Effective 8/1/2021) Monday – Thursday: 8:00 a.m. to 8:00 p.m. (CT) Friday: 8:00 a.m. to 5:00 p.m. (CT) Client Interview Team The Client Interview team supports client personal health history interviews for the following product lines: Simplified Issue Life Fully Underwritten Life Critical Illness Disability Income Contact (800) 775-3000: Simplified Issue Life, Fully Underwritten Life, Critical Illness and Disability Income Interviews (800) 749-8652: Disability Income Customer-Assisted e-App Interviews ONLY If you have any questions or concerns, please contact your Sales
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Mutual of Omaha Broker’s Facebook page

The Mutual of Omaha Brokerage Sales Team is now on Facebook! At Mutual of Omaha we value you and your business. One of our top priorities is to provide you with the best, most competitive marketing materials we can. In today’s digital world, that includes social media. This private Facebook Group has been designed specifically for Mutual of Omaha’s Brokerage distribution and will provide social media posts for Life, Accidental Death, Annuities, Long-Term Care, Disability and Critical Illness. Additionally, urgent announcements will also be released on our Facebook page. The posts will be pre-approved, and we encourage you to like
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

iGO No Longer Supports Internet Explorer 11

NOTICE FOR INTERNET EXPLORER USERS Starting Monday, May 24, 2021, iGO e-App® will no longer support the Internet Explorer 11 (IE 11) browser. This means some browser features and content, such as the Credit Card Token process, will not be available. Browsers beware If you attempt to use iGO e-App® with IE 11, or any out-of-date browser, you will receive this message:     “Your browser is no longer supported. Some features and content may not work.”   Active Transamerica LifetimeSM & Transamerica Final Expense Solutions cases If you are using IE 11 and trying to complete a Lifetime or
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Categories: Industry News, Life Insurance, and Transamerica.

SecureCare Video Resource Library

SecureCare Video Resource Library Why wait to become an expert? Each video in our SecureCare Video Resource Library is designed to help give you the product knowledge, prospecting tools and sales processes you need to get up to speed on SecureCare™ Universal Life and start closing cases. And we’ve recently added new videos and features to help make this library even more user-friendly than before! Now you can sort videos by topic so finding the content that’s relevant to you has never been easier. PLUS we’ve added new videos covering crucial topics such as: Some of our favorite sales ideas
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Categories: Industry News, Life Insurance, and Securian.

NEW! Phone number for financial professionals

NEW! Phone number for financial professionals We heard you, loud and clear. We pride ourselves on being good listeners. It’s how we align our products and processes with your needs. That’s why we’re excited to announce a new dedicated phone number for you and your team. NEW! dedicated phone line for financial professionals: 833-365-0329 Now you can look forward to: One phone number to access all your annuity and life insurance servicing needs, from new business to claims and everything in between Simple phone menu options – only listen to options applicable to you! Prioritized queuing – get your call
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Categories: Industry News, Life Insurance, and Securian.

USPS Mail Delays

You may have noticed substantial delays with the mail you receive through the US Postal Service (USPS). One of our concerns related to our business is the potential delay between the time mail is postmarked and the time it is received. This could cause issues for customers who receive renewal notices and pay premiums by mail. With that in mind, the Maryland Insurance Administration (MIA) has issued Bulletin 21–08 to direct agents and advisors to work with policyholders affected by this type of delay. The MIA asks agents and advisors to actively monitor and implement measures to avoid, to the
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Categories: Industry News, Long-Term Care, and Transamerica.

Improvements to the Underwriting Call Center Prompts

Beginning Thursday, April 15th, you will hear new prompts when you contact our Underwriting Call Center. One of the most notable enhancements is if you are calling for an Underwriting Risk Assessment (pre-screening). You will now be able to bypass the Underwriting Call Center and go directly to the appropriate underwriting team for Express Life, Fully-Underwritten Life, Disability Income and Express Health. Why are these changes being made? Mutual of Omaha began introducing the Amazon Web Services phone platform just over two years ago; and, this platform has opened up additional capabilities for our company’s call routing strategies. It also
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Attention Medicare Supplement Agents | Revised Application

Effective April 14, 2021 our new REVISED application must be used when submitting Medicare Supplement Business via paper application. If you are using the current paper application, it must be signed before April 14, 2021 to be accepted and submitted no later than April 21, 2021 to GTL’s underwriting department. The Medicare Supplement product is available on our E-Application platforms, the Agent Portal, Android, and Apple. This application update on the e-App will be available soon. You can access the new Medicare Supplement paper application by clicking the button below and placing an order on GTLink. Our Medicare Supplement product
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Categories: Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Underwriting and New Business Notifications

UNDERWRITING UPDATES As many of our valued partners know, we discontinued sales of individual, standalone long term care insurance products on March 31, 2021. Also, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. However, please know that our underwriters are still focused on servicing the needs of your submitted applications. As a result, there are a few underwriting updates to process your business as quickly as possible during the transition: Our prequalification hotline hours at 866-297-7414 will be 12–5 p.m. CT. You can still email ltc_prequalify@transamerica.com at any time. We will no
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Categories: Industry News, Long-Term Care, and Transamerica.