Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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Customer Access Transitioning to Okta Login
Mutual of Omaha is committed to keeping your customers’ information safe. We will be transitioning the Customer Access login screen to utilize Okta technology. When your customers access Customer Access, they will be asked to log in with their username instead of email address. In addition, the log in screen will also look different, but your customers will still have the same 24/7 online access to their information. Beginning April 19, 2023, your customers will be required to change their password on Customer Access. To assist in the transition, your customers will be receiving 3 separate emails, throughout the transition
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Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
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Understanding your Exposure with Telephone Solicitations
Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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NGL EssentialLTC – Revised Tax Summary
Revised Tax Summary The Tax Summary has been revised with more specific language around the summary of the income tax treatment for TQ LTCi policies for 2022. The summary dated 01/22 will be available tomorrow in Marketing Tools under the Sales & Marketing tab on the ARC. Or click here to download a PDF copy. Please begin using the new version of the Tax Summary dated 01/22 immediately as older versions are no longer in compliance. For agent inquiries contact your dedicated NGL Agent Services Team at 888.505.2332 or status@ngl-essentialltc.com. For sales questions contact the NGL Long-Term Care Sales
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NGL Holiday Wishes and Upcoming Office Closure
We want to wish everyone a safe and happy holiday season. Thank you for partnering with NGL and making EssentialLTC a key addition to your product portfolio. Please see below for NGL’s EssentialLTC administration’s upcoming holiday office hours. December: Friday, December 24 – Closed Friday, December 31 – Closed Click here to take a look at the 2022 holiday schedule. For agent inquiries contact your dedicated NGL Agent Services Team at 888.505.2332 or status@ngl-essentialltc.com. For sales questions contact the NGL Long-Term Care Sales Team at LTC@nglic.com. #goldencareagent #ngl
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NGL EssentialLTC – Updated Tax Summary
Updated 2022 Tax Summary The Tax Summary has been updated to include the changes to 2022 cost of living adjustments (COLAs). The flyer is a great way to find out the tax advantages LTCi has for individuals and businesses. This Tax Summary will be available on the Agent Resource Center under Marketing Tools category under the Sales & Marketing tab beginning Friday, December 17, 2021. For agent inquiries contact your dedicated NGL Agent Services Team at 888.505.2332 or status@ngl-essentialltc.com. For sales questions contact the NGL Long-Term Care Sales Team at LTC@nglic.com. View/Download the updated 2022 Tax Summary
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Mutual of Omaha NEW LTCi Consumer Video
New Consumer-Approved Video! This inspirational video can help you convey Mutual of Omaha’s enduring commitment to long-term care insurance and provide your clients with the confidence they need to know their policy will be there when they need it. NEW LTCi Consumer Video #goldencareagent #mutualofomaha
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The Consumer Claims Flyer is Here!
The Consumer Claims Flyer is Here! You’ve asked for the Consumer Claims Flyer, it and now it’s here! This step-by-step flyer is a great tool to help you explain the NGL EssentialLTC claims process to your clients. It lays out eligibility for claims and the steps your clients can expect when filing for benefits. It will be available on the Agent Resource Center in the Consumer Approved Materials dropdown under the Sales & Marketing tab beginning Friday, October 29, 2021. We look forward to bringing you new materials like the Consumer Claims Flyer to help increase your business in the
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Customer Access Now Available for Long-Term Care Policyholders
From the Desk of Michael Sladek and Corri Campbell Spread the word! Starting June 14, 2021, Mutual of Omaha’s long-term care policyholders will be able to view and interact with valuable policy information via Customer Access. Customer Access is a great resource that allows clients to view policy information in one convenient spot, 24/7. By logging into our new long-term care insurance portal, clients have access to a variety of self-service capabilities, including viewing benefit details, obtaining policy information and initiating a claim. How You Can Help Long-term care policyholders must register upon first login by going to http://www.mutualofomaha.com/access. View
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Encourage Customers to Update Their Email on Customer Access
Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including: Payment notification emails: Upcoming automatic deduction Upcoming payment due (if receiving paper billing statements) Payment past due email Payment returned notification (i.e. insufficient funds) New Medicare Supplement Explanations of Benefits available Proxy voting information (Mutual of Omaha customers only; does not pertain to United of
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Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
administrative, consumer, consumer-access, Customer Service, insurance, mutual of omaha, omaha, self-service, United of Omaha, and United World.
administrative, consumer, consumer-access, Customer Service, insurance, mutual of omaha, omaha, self-service, United of Omaha, and United World.
