We recently identified a system issue with the SureBridge Self-Service tool (myportal.surebridgeinsurance.com) that prevented policy cancelation requests made through the portal from being processed between Nov. 23, 2022 and Jan. 7, 2023. This issue is isolated to cancelation requests only and updates have been made to correct the issue. The tool should be working as expected again.
The policies affected are being identified and will be processed accordingly. Any refunds that may be due could take up to 10 days to be processed. This email is for information purposes only and requires no action by the agent.
If you have list of customer cancelation requests that were made during this timeframe and would like to check status, please email firstname.lastname@example.org instead of calling Customer Service.
We apologize for the inconvenience this may have caused you and your customers.
Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.