Updates to the Okta Verification System

We recently communicated that Mutual of Omaha will be updating our secure access portal for our network and applications by updating the security of the login platform, Okta. Initially we had planned on an effective date of June 1, 2024; however, the effective date has changed to June 15, 2024. If you missed the original article sent on 5/22/24, please see below.   ORIGINAL ARTICLE Coming soon! Mutual of Omaha is updating our secure access portal for our network and applications by updating the security of the login platform, Okta. We periodically update these platforms to keep your information, as
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Long-Term Care Insurance Product Updates

Long-Term Care Insurance Product Updates Effective June 3, 2024, the Maximum Monthly Benefit will increase from $10,000 to $15,000 on our MutualCare Solutions long-term care products! This will allow clients to access additional benefits if needed and provide a greater sense of security if a long-term care event occurs. Monthly benefit amounts range from $1,500 to $15,000 per month with this new increase*. The total Maximum Monthly Benefit, including long-term care coverage from other companies, will also increase to $15,000. With this change we will be removing the 60-month benefit multiplier on our Secure product. The $500,000 policy limit cap
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Categories: Accident Insurance, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

South Carolina Tobacco Rating Change and Customer Refunds

Tobacco rating changes have been made in the state of South Carolina. The State of South Carolina has provided us with additional clarification on how we should be using the Tobacco rating during Open Enrollment (OE) and Guaranteed Issue (GI) situations on the Mutual of Omaha block of business. Moving forward, we will no longer be using Tobacco rating during OE/GI situations. We have updated our materials and internal system with this change. Attached is the revised Underwriting Guidelines which include those changes. Customers that were charged using this rating will receive notification letters in the mail that will state
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Categories: Industry News, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

AM Best Affirms Mutual of Omaha’s Financial Rating

AM Best Affirms Mutual of Omaha’s Financial Rating AM Best performed their annual rating committee review on Mutual of Omaha and affirmed our financial strength rating of A+ (Superior) with a stable ratings outlook. The ratings reflect Mutual of Omaha’s balance sheet strength, which A.M. Best categorizes as very strong, as well as our strong operating performance, favorable business profile and appropriate enterprise risk management. Mutual of Omaha’s favorable business profile is anchored by its diversification of products and our multiple distribution channels leading to our capitalization level being very strong and considered favorable relative to our peers. For more
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Categories: Accident Insurance, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Updates to the Book of Business Tool

The Book of Business download has been enhanced, on Sales Professional Access (SPA) to include a complete list of the inforce Mutual of Omaha policies you have sold now including Prescription Drug Plans and Mutual Income Solutions, effective December 13, 2023. This enhancement will make it even easier to figure out what types of policies your clients may have and prepare to answer any questions. To learn more about the Book of Business feature, review the Book of Business Instructional Flyer.   Updates to the Book of Business Tool   #goldencareagent #mutualofomaha
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Thanksgiving Holiday Office Closing and 2023 End of Year Pay Dates

Mutual of Omaha and its affiliates (United of Omaha and United World) will be closed on Thursday and Friday, November 23rd and 24th for the Thanksgiving holiday. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available The 23rd & 24th of November, Thursday and Friday 11/23/2023-11/24/2023 Monday 11/20/2023 Monday 11/20/2023 Friday 11/17/2023 Friday 11/17/2023 Friday 11/24/2023   Weekly and holiday pay schedules are also available on the Sales Professional Access
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

1099 Forms Available on SPA

As the end of the year fast approaches, sign up to receive your 1099s electronically. If you want to have electronic access to your 2023 1099, follow the below instructions and consent prior to 12/31/2023. This will allow you to have access to your 1099 anytime during the year. Notification will be sent in January as soon as the 1099s are available. The detailed instructions for producers accessing 1099s are provided on the home page of SPA. Please note: If a producer has chosen and created a Compensation PIN for SPA already, they will not be able to view their
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Enhancements Coming to the Book of Business Tool

As many of you know, you can get a complete list of your in-force policy information in one easy-to-sort file, using Mutual of Omaha’s Book of Business download tool, on Sales Professional Access (SPA). Effective August 30, you will notice some additional enhancements we have made to the Book of Business download tool including the following: Additional data elements when there is a second writing producer on a policy, to match the elements for the base producer Annual Premium, Current Interest Rate, Flat Extra Amount additional fields Additional details in the Plan Type description for Medicare supplement Be sure to
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Labor Day Office Closing 2023

Mutual of Omaha and its affiliates (United of Omaha and United World) will be closed on Monday, September 4th in honor of the Labor Day holiday. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff 3:00 PM Long-Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Labor Day, Monday 9/07/2023 Tuesday, 9/5/2023 Tuesday, 9/5/2023 Friday, 9/1/2023 Friday, 9/1/2023 Friday, 9/8/2023 Weekly and holiday pay schedules are also available on the Sales Professional Access (SPA) website. If you have any questions, please contact
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Contacting Sales Support Made Easy

A brand-new, easy-to-use improvement to the Senior Health and Income Wealth and Planning Sales Support phone lines was implemented on Thursday, August 10th. This new update allows callers to efficiently reach sales support representatives. Calling 800-693-6083 now will present a new menu of options – and all it takes is one button press to get connected with a member of our team: Dial 1 for a directory of departments (for needs such as underwriting, service on an existing policy, contracts and appointments, commissions, or tech support). Dial 2 for Medicare supplement, Medicare Advantage, dental or prescription drug plans. Dial 3
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).