Reminder: Policyowner Services and Claims Phone Lines

As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Policyowner Services and Claims Phone Lines

On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online. Just go to
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

NEW! Flex pay fee now removed

NEW! Flex pay fee now removed At Securian Financial, we’re always looking for ways to help provide a good client experience. That’s why we are excited to announce the following: Effective January 2, 2020, we will no longer be charging clients a fee, to make a life insurance payment over the phone or on the eService Center   Contact Us Questions? For any related questions, please contact our Enterprise Contact Center at (800) 643-5728.   NEW! Flex pay fee now removed  (Login required)   #goldencareagent #minnesotalife #securian
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Categories: Industry News, Life Insurance, and Securian.

Securian Financial Expanded Hours Of Service

We are expanding our hours of service! At Securian Financial, we are always looking for ways to better serve you and your clients. That’s why we are happy to announce that our Enterprise Contact Center for Individual life and annuity is expanding its hours of service! Beginning January 2, 2020, the following hours of operation will go into effect: Monday through Thursday, 7 a.m. to 6 p.m. CT Friday, 7 a.m. to 4:30 P.m. CT With our new hours, we can help elevate the service experience you deserve.   Contact Us Questions? Please call the SecureCare Sales Support Team at
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Categories: Industry News, Life Insurance, and Securian.

Phone Health Interview (PHI) Hours

This past Spring we extended our client phone interview hours to give your clients more flexibility to complete their health interview. Our client interview team, (800) 775-3000, stays open 1-hour longer Monday-Thursday and is also open on Saturdays. Let your clients know they can call us later in the evening or even on a Saturday – whatever works best for their schedule. Operating Hours (Effective 3/4/19) Monday – Thursday: 8:00 a.m. – 8:00 p.m.(CST) Friday: 8:00 a.m. – 5:00 p.m. (CST) Saturday: 10:00 a.m. – 2:00 p.m. (CST)   If you have questions, please contact your Sales Director or Account
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Categories: Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Producer Tech Support – Amazon Connect

Mutual of Omaha has upgraded its technologies to provide a better customer service experience by implementing Amazon Connect for our broker technical support calls. This same platform was introduced a few months ago to support customer service calls in contact centers throughout the organization. As of Thursday, August 1, brokers who call Producer Tech Support will interact with the new system. A few notes about this update: The Tech Support email option will continue to operate as usual. The option to chat with Tech Support will be removed. The option to leave a voicemail will be removed. Brokers will need
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).