New ‘Help Finder’ Makes Policy Self-Service Easier

At Mutual of Omaha, we are committed to helping customers through life’s transitions by providing an array of insurance and financial products. We also want to make sure we continue to provide a superior customer experience long after the initial sale is made. We’ve recently released a new Help Finder feature on mutualofomaha.com. This new resource empowers customers to receive self-service on their policies. It also makes it easier for customers to find the correct contact information for their particular policy or service need.   Where to Access the Help Finder To use the Help Finder feature, customers will go
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Improvements to the Underwriting Call Center Prompts

Beginning Thursday, April 15th, you will hear new prompts when you contact our Underwriting Call Center. One of the most notable enhancements is if you are calling for an Underwriting Risk Assessment (pre-screening). You will now be able to bypass the Underwriting Call Center and go directly to the appropriate underwriting team for Express Life, Fully-Underwritten Life, Disability Income and Express Health. Why are these changes being made? Mutual of Omaha began introducing the Amazon Web Services phone platform just over two years ago; and, this platform has opened up additional capabilities for our company’s call routing strategies. It also
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Attention Medicare Supplement Agents | Revised Application

Effective April 14, 2021 our new REVISED application must be used when submitting Medicare Supplement Business via paper application. If you are using the current paper application, it must be signed before April 14, 2021 to be accepted and submitted no later than April 21, 2021 to GTL’s underwriting department. The Medicare Supplement product is available on our E-Application platforms, the Agent Portal, Android, and Apple. This application update on the e-App will be available soon. You can access the new Medicare Supplement paper application by clicking the button below and placing an order on GTLink. Our Medicare Supplement product
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Categories: Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Digital 1099s are now on GTLink

In order to help serve you better, we have introduced an electronic version for available 2020 1099s for individual agents. If you’ve received a 2020 1099 from GTL and you are looking for a digital copy, it is simple to access! Please log into the e-App or Agent Portal. Click on the Access GTLink button on the home screen. Click on Commissions on the GTLink home screen or the top right navigation. In your Agent Summary section, you will see a link to your 2020 1099 as highlighted in the example below. Thank you for placing your trust in GTL!
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Categories: Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Need some help? Just text us!

Do you have questions or requests for GTL’s Sales Support team and don’t have time to call? Just Text 800-323-6907   Don’t have the time to call or email our Sales Support team with questions? GTL’s new Text-to-Chat is here to help you quickly get answers while you’re on-the-go! Simply text 800-323-6907 if you need product information, have state availability questions, need rates or supplies, or have any other questions! Text to Chat is available only during GTL’s business hours: Monday-Thursday 7AM – 5PM | Friday 8AM – 12PM Thank you for your business!   Need some help? Just text
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Categories: Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Encourage Customers to Update Their Email on Customer Access

Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including: Payment notification emails: Upcoming automatic deduction Upcoming payment due (if receiving paper billing statements) Payment past due email Payment returned notification (i.e. insufficient funds) New Medicare Supplement Explanations of Benefits available Proxy voting information (Mutual of Omaha customers only; does not pertain to United of
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Omaha Holiday Office Closings

Mutual of Omaha and its affiliates (United of Omaha and United World) will be closed on the following days: Friday, December 25th Friday, January 1st From everyone at Mutual of Omaha, we wish you happy holidays and safe travels!   Holiday Office Closings   #goldencareagent #mutualofomaha #happyholidays
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Reminder: Policyowner Services and Claims Phone Lines

As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Policyowner Services and Claims Phone Lines

On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online. Just go to
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).