Customer Access Transitioning to Okta Login

April 3, 2023 | by | Comments Off on Customer Access Transitioning to Okta Login

Mutual of Omaha is committed to keeping your customers’ information safe. We will be transitioning the Customer Access login screen to utilize Okta technology. When your customers access Customer Access, they will be asked to log in with their username instead of email address. In addition, the log in screen will also look different, but your customers will still have the same 24/7 online access to their information. Beginning April 19, 2023, your customers will be required to change their password on Customer Access. To assist in the transition, your customers will be receiving 3 separate emails, throughout the transition
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: administrative, consumer, consumer portal, consumer-access, customer portal, Customer Service, insurance, mutual of omaha, Mutual of Omaha Insurance Company, Okta, omaha, self-service, United of Omaha, and United World.

Customer Access Now Available for Long-Term Care Policyholders

June 14, 2021 | by | Comments Off on Customer Access Now Available for Long-Term Care Policyholders

From the Desk of Michael Sladek and Corri Campbell Spread the word! Starting June 14, 2021, Mutual of Omaha’s long-term care policyholders will be able to view and interact with valuable policy information via Customer Access. Customer Access is a great resource that allows clients to view policy information in one convenient spot, 24/7. By logging into our new long-term care insurance portal, clients have access to a variety of self-service capabilities, including viewing benefit details, obtaining policy information and initiating a claim. How You Can Help Long-term care policyholders must register upon first login by going to http://www.mutualofomaha.com/access. View
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
Tags: brokerage, brokerage sales, consumer, consumer-access, insurance, Long-Term Care, long-term care insurance, LTC, LTCi, Michael Sladek, mutual of omaha, Mutual of Omaha Insurance Company, omaha, and self-service.

New ‘Help Finder’ Makes Policy Self-Service Easier

May 3, 2021 | by | Comments Off on New ‘Help Finder’ Makes Policy Self-Service Easier

At Mutual of Omaha, we are committed to helping customers through life’s transitions by providing an array of insurance and financial products. We also want to make sure we continue to provide a superior customer experience long after the initial sale is made. We’ve recently released a new Help Finder feature on mutualofomaha.com. This new resource empowers customers to receive self-service on their policies. It also makes it easier for customers to find the correct contact information for their particular policy or service need.   Where to Access the Help Finder To use the Help Finder feature, customers will go
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: billing, claims, Customer Service, help finder, insurance, mutual of omaha, Mutual of Omaha Insurance Company, mutualofomaha.com, omaha, online service, payment, policy service, self-service, United of Omaha, United World, and website.

Encourage Customers to Update Their Email on Customer Access

January 25, 2021 | by | Comments Off on Encourage Customers to Update Their Email on Customer Access

Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including: Payment notification emails: Upcoming automatic deduction Upcoming payment due (if receiving paper billing statements) Payment past due email Payment returned notification (i.e. insufficient funds) New Medicare Supplement Explanations of Benefits available Proxy voting information (Mutual of Omaha customers only; does not pertain to United of
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: administrative, consumer, consumer-access, Customer Service, insurance, mutual of omaha, omaha, self-service, United of Omaha, and United World.

Reminder: Policyowner Services and Claims Phone Lines

July 28, 2020 | by | Comments Off on Reminder: Policyowner Services and Claims Phone Lines

As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: Customer Service, insurance, IUL, IULE, Life Insurance, Long-Term Care, long-term care insurance, LTC, LTCi, mutual of omaha, Mutual of Omaha Insurance Company, omaha, Omaha Insurance Company, self-service, term life, transmittal, and United of Omaha.

Policyowner Services and Claims Phone Lines

July 20, 2020 | by | Comments Off on Policyowner Services and Claims Phone Lines

On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online. Just go to
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: Customer Service, insurance, IUL, IULE, Life Insurance, Long-Term Care, long-term care insurance, LTC, LTCi, mutual of omaha, Mutual of Omaha Insurance Company, omaha, Omaha Insurance Company, self-service, term life, transmittal, and United of Omaha.