SureBridge Operations Update

SureBridge Operations Update As you know, over the past several months SureBridge has implemented a number of improvements to address issues that have impacted customer and agent services. We are excited to announce that due to these efforts: The majority of inbound calls received by Customer Services are answered within one minute. Triage process has eliminated long hold times to speak with a tenured representative on more complex inquiries through our triage process. Agent calls are answered within an average of two minutes through the Agency Concierge. To continue the good news, we are pleased to announce that AM Best
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Categories: Dental, Industry News, and SureBridge.

New Feature Added to SureBridge POS Tool

New Feature Added to the SureBridge Point of Sale Tool Effective March 19, SureBridge is launching a new application process feature to improve the Issue and Payment process. Once live, this new feature validates bank account numbers when Bank Draft (ACH) is selected as the method of payment. If the bank account number is identified as invalid, the message below will display with the option to re-enter the account number or choose an alternate method of payment, helping to ensure there is no delay in a policy being issued due to invalid payment information. Updates to the SureBridge Point of
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Categories: Dental, Industry News, and SureBridge.

SureBridge Agent and Client Services

Greetings, First and foremost, on the behalf of all of us here at SureBridge, I would like to thank you for your business. We are very appreciative of the business you have placed and continue to place with us, and we value your commitment and partnership. We also remain committed to providing the quality of service you have come to expect. Due to the merging of operational systems and record volumes of new business, our agent and client services are experiencing delays in service times. In response, we have taken measures to ensure your business is handled properly and expediently.
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Categories: Dental, Industry News, and SureBridge.

Reminder Regarding Enrollment and Signature Methods

Reminder Regarding Enrollment and Signature Methods When applying for SureBridge Supplemental Plans, it is imperative that the correct Enrollment and Signature Methods are selected based on how the agent is conducting the sale. Click here to view a chart that will help you determine which Enrollment and Signature Method should be selected. A valid email address owned and controlled by the customer is always required. A mobile number that accepts text messages is also required for most Signature Methods. The above mentioned chart also indicates when a text-capable mobile number must be provided. Questions? Contact SureBridge Producer Support by calling
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Categories: Dental, Industry News, and SureBridge.

SureBridge Medical Record Vendor (EMSI) Out of Business

SureBridge Medical Record Vendor Out of Business SureBridge has received notification that the medical record vendor (EMSI) has permanently closed the business as of Friday July 3, 2020. This means SureBridge may experience delays in receipt of medical records associated with current claims. We appreciate your patience as we navigate transition to a new vendor. If there are any issues or concerns please contact Producer Support at (888) 797-4447. Questions? Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.   #goldencareagent #surebridge
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Categories: Dental, Industry News, and SureBridge.

Important Changes To SureBridge Agent Emails

Changes to Producer & Agency Welcome Emails and DocuSign Account Activation Reminder Emails Important Updates — We wanted to make you aware of some changes that were recently made to our Producer and Agency Welcome emails and DocuSign Account Activation Reminder emails. Welcome Emails Users will now receive 2 emails: The first email will be the same Welcome email they receive today, with the exception of “Your password will be delivered in a separate email” replaced the Password line. The second email will contain their temporary password. Welcome email will CC the immediate reporting authority and BC the top level
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Categories: Dental, Industry News, and SureBridge.

SureBridge New DVH Product In Maryland & POS Tool Updates

SureBridge Product Releasing on Friday, February 21 • Prime DVH* — MD Please refer to the Supplemental Product & UW Guide, training guide, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “Training” tab from the Home page of your Broker Portal. Next, click on the “SureBridge University” button under LINKS on the right side of the page.
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Categories: Dental, Industry News, and SureBridge.

SureBridge New DVH Product In MT, NC, VA & POS Tool Updates

SureBridge Products Releasing on Friday, January 24 • Prime DVH* — MT, NC, VA Please refer to the Supplemental Product & UW Guide, training guide, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “Training” tab from the Home page of your Broker Portal. Next, click on the “SureBridge University” button under LINKS on the right side of
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Categories: Dental, Industry News, and SureBridge.

New DVH Product In AK / POS Tool & Member Portal Updates

SureBridge Products Releasing on Wednesday, October 30 • Prime DVH* — AK Please refer to the Supplemental Product & UW Guide, training guides, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “SB University” tab from the Home page of your Broker Portal. The course will show as “Completed” under the “My Learning” page. If it is not
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Categories: Dental, Industry News, and SureBridge.