SureBridge Policies Suspended For COVID-19 Premium Relief

SureBridge Policies Suspended For COVID-19 Premium Relief Due to Covid-19 Premium Relief, there are approximately 2,000 policies that remain suspended as a result of customers contacting Customer Service to request premium relief. An email went out to customers in early September requesting they contact Customer Service if they would like to reinstate their policy(ies). The normal 45-day guideline will be waived in order to reinstate these policies. Customers will have the option to make payment arrangements in order to repay past premiums. Any policies that remain suspended as of September 18, 2020, will automatically lapse unless they are paid to
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Categories: COVID-19, Dental, Industry News, and SureBridge.

Reminder Regarding Prime DVH Policy Upgrades

Reminder Regarding Prime DVH Policy Upgrades Customers may upgrade from an existing Dental plan they have with us to the SureBridge Prime DVH plan. However, upgrades can only be made on the policy anniversary or up to 90 days before the policy anniversary, but the effective date will be the date of the policy anniversary. A new application will be required. If a new application is submitted at any time other than on the policy anniversary, the application will be incompleted. Click here to view the Prime DVH Product FAQs document that may help answer any questions you may have
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Categories: Dental, Industry News, and SureBridge.

Reminder Regarding Enrollment and Signature Methods

Reminder Regarding Enrollment and Signature Methods When applying for SureBridge Supplemental Plans, it is imperative that the correct Enrollment and Signature Methods are selected based on how the agent is conducting the sale. Click here to view a chart that will help you determine which Enrollment and Signature Method should be selected. A valid email address owned and controlled by the customer is always required. A mobile number that accepts text messages is also required for most Signature Methods. The above mentioned chart also indicates when a text-capable mobile number must be provided. Questions? Contact SureBridge Producer Support by calling
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Categories: Dental, Industry News, and SureBridge.

SureBridge Medical Record Vendor (EMSI) Out of Business

SureBridge Medical Record Vendor Out of Business SureBridge has received notification that the medical record vendor (EMSI) has permanently closed the business as of Friday July 3, 2020. This means SureBridge may experience delays in receipt of medical records associated with current claims. We appreciate your patience as we navigate transition to a new vendor. If there are any issues or concerns please contact Producer Support at (888) 797-4447. Questions? Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.   #goldencareagent #surebridge
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Categories: Dental, Industry News, and SureBridge.

Important Changes To SureBridge Agent Emails

Changes to Producer & Agency Welcome Emails and DocuSign Account Activation Reminder Emails Important Updates — We wanted to make you aware of some changes that were recently made to our Producer and Agency Welcome emails and DocuSign Account Activation Reminder emails. Welcome Emails Users will now receive 2 emails: The first email will be the same Welcome email they receive today, with the exception of “Your password will be delivered in a separate email” replaced the Password line. The second email will contain their temporary password. Welcome email will CC the immediate reporting authority and BC the top level
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Categories: Dental, Industry News, and SureBridge.

SureBridge New DVH Product In Maryland & POS Tool Updates

SureBridge Product Releasing on Friday, February 21 • Prime DVH* — MD Please refer to the Supplemental Product & UW Guide, training guide, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “Training” tab from the Home page of your Broker Portal. Next, click on the “SureBridge University” button under LINKS on the right side of the page.
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Categories: Dental, Industry News, and SureBridge.

SureBridge New DVH Product In MT, NC, VA & POS Tool Updates

SureBridge Products Releasing on Friday, January 24 • Prime DVH* — MT, NC, VA Please refer to the Supplemental Product & UW Guide, training guide, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “Training” tab from the Home page of your Broker Portal. Next, click on the “SureBridge University” button under LINKS on the right side of
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Categories: Dental, Industry News, and SureBridge.

Enhancements to SureBridge University

Enhancements to SureBridge University In an ongoing effort to enhance your training experience, we have made enhancements to SureBridge University. In the SureBridge University link found on the Broker Portal, we added several PowerPoints for the trainings in the “Sales Tool Training” program and “Product Training – Individual Product Courses” program found in your Learning Library. These PowerPoint trainings are now available for agents to download. Additionally, a Voice Enrollment with Voice Signature training was posted to assist agents who may need help with that process. Questions? Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.    
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Categories: Dental, Industry News, and SureBridge.

REMINDER Regarding Discontinuing New Sales of SureBridge Life Plans

REMINDER: Discontinuing New Sales of Final Expense and Term Life Plans With the date approaching for discontinuing new sales of the Life products, we want to send one last reminder. Effective December 16, 2019, SureBridge will no longer accept new sales of the Final Expense Whole Life and Term Life plans. If your customer is interested in purchasing the Term Life or Final Expense plan offered by SureBridge, the application MUST be completed, signed (by both the customer AND the agent) and submitted NO LATER than December 15, 2019. Applications submitted after this date will NOT be accepted. In addition,
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Categories: Industry News, Life Insurance, and SureBridge.

New DVH Product In AK / POS Tool & Member Portal Updates

SureBridge Products Releasing on Wednesday, October 30 • Prime DVH* — AK Please refer to the Supplemental Product & UW Guide, training guides, and brochures on the Broker Portal for product details. See our chart for SureBridge product availability by state.   * Prime DVH Training To best serve our customers, please complete the Prime DVH training module prior to selling this product. To verify that you have completed the course, click on the “SB University” tab from the Home page of your Broker Portal. The course will show as “Completed” under the “My Learning” page. If it is not
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Categories: Dental, Industry News, and SureBridge.