Improvements to the Underwriting Call Center Prompts

Beginning Thursday, April 15th, you will hear new prompts when you contact our Underwriting Call Center. One of the most notable enhancements is if you are calling for an Underwriting Risk Assessment (pre-screening). You will now be able to bypass the Underwriting Call Center and go directly to the appropriate underwriting team for Express Life, Fully-Underwritten Life, Disability Income and Express Health. Why are these changes being made? Mutual of Omaha began introducing the Amazon Web Services phone platform just over two years ago; and, this platform has opened up additional capabilities for our company’s call routing strategies. It also
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

How We Stack Up to the Competition

How We Stack Up to the Competition This brochure outlines some of the competitive advantages you get when working with a carrier fully committed to traditional LTCi. From the training and support we provide to our financial strength and experience in the LTCi world… it’s all there. See the details →     If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com.   How We Stack Up to the Competition   #goldencareagent #mutualofomaha
Read More

Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Preparing for the Health Interview

Preparation is the key to a successful health interview. Preparing clients for the underwriting process can go a long way toward ensuring their applications get issued. Why? An interviewer may mistakenly assume confused applicants have cognitive issues that make them uninsurable. In reality, an applicant may simply be distracted or not fully prepared to answer questions about their health, their doctors and their medications. Mutual of Omaha has a handy leave-behind brochure you can use to walk your clients through the next steps in the underwriting process and help them prepare for the health interview. Next LTCi application, take a
Read More

Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

EssentialLTC – Underwriting Guide Update

Underwriting Guide Update As part of the recent product enhancements that took place on April 1, 2021 in 38 states, we have released an updated Underwriting Guide dated 03.21. The new guide reflects the new Premier rate class structure, has added items based on your feedback and has more conditions listed in greater detail. The guidelines in the updated guide are applicable to applications in all states, regardless of which version of EssentialLTC they use. Some notable updates include: Guidelines for a family history of dementia       More details for elevated blood pressure       More details
Read More

Categories: Industry News, Long-Term Care, and National Guardian Life.

Simplified Issue Life: Weekly Time Service Update (4/8)

From the Desk of Marty Johnson We want to thank you for the amount of business we have received, and continue to receive, due to your commitment and partnership. Due to the unprecedented volume of new business, our Simplified Issue Life Underwriting team is experiencing delays in time service. To accommodate this, we are increasing our staff and working overtime on nights and weekends to ensure your business is handled properly, and as quickly as possible. As we work toward returning to expected service levels, we are committed to keeping you updated on our service times. Our current time service
Read More

Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Simplified Issue Life: Weekly Time Service Update

From the Desk of Marty Johnson Mutual of Omaha would like to thank you for your business! We are very appreciative of the amount of business we have received, and continue to receive, due to your commitment and partnership. Due to the unprecedented volume of new business, our Simplified Issue Life Underwriting team is experiencing delays in time service. However, we remain committed to providing you the quality service you have come to expect. To accommodate this, we are increasing our staff and working overtime on nights and weekends to ensure your business is handled properly, and as quickly as
Read More

Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Increase Your Placement

We want to help make sure your client’s application for disability income insurance is approved. We’ve created a consumer facing flyer to gain more information on their needs. By discussing and talking through this flyer with your clients, it can give more insight on whether or not their Mutual Income Solutions Disability Insurance application will be approved.   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com.   Increase Your Placement   #goldencareagent #mutualofomaha
Read More

Categories: Disability Income Insurance, Industry News, and Mutual of Omaha (& Affiliates).

Simplified Issue Life: Weekly Time Service Update

From the Desk of Marty Johnson First, and foremost, Mutual of Omaha would like to thank you for your business. We are very appreciative of the amount of business we have received, and continue to receive, due to your commitment and partnership. Due to unprecedented volumes of new business, our Simplified Issue Life Underwriting team is experiencing delays in time service. However, we remain committed to providing you the quality service you have come to expect. To accommodate this, we are increasing our staff and working overtime on nights and weekends to ensure your business is handled properly, and as
Read More

Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Express Time Service Update

From the Desk of Marty Johnson Recently I informed you we were experiencing processing delays for Simplified Issue business. At this time, we continue to receive unprecedented volumes of new business, which is leading to extended service levels. I want to reiterate; we remain committed to providing the quality service you have come to expect. We are addressing this issue by increasing our staff, and reallocating internal resources where applicable to assist. Additionally, our underwriting team continues to work extra time on nights and weekends to ensure your business is handled as quickly as possible. We continue to focus on
Read More

Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

On Demand Webinar Training Series

Watch our LTCi Training Series on demand! To watch on demand, follow the steps below: Click the webinar link. Register for the on-demand event (or enter your email address). View the presentation! Topics are listed below: Back to the Basics of LTCi: Go back to the basics with a product overview and the history of long-term care insurance. Sales and Marketing Process and the Tools You Can Use: Get to know your LTC sales and marketing team as they share the “Six Steps of the LTCi Sales Process” and the tools you can use. All About Underwriting: Learn more about
Read More

Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).