eApp to offer client collaboration When it comes to tele-interviews, we’re sure you’ve heard client frustration with hold times or sharing their personal information with a stranger. Well, we’re excited to announce that soon Securian Financial will be offering the option for your clients to fill out the underwriting questionnaire (part 2) as part of the eApp process,* giving them the opportunity to answer medical questions at their convenience without having to go through a tele-interview. We believe this enhancement can help improve the experience of our customers so keep an eye on your inbox for more information. Contact
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How We Stack Up to the Competition
How We Stack Up to the Competition This brochure outlines some of the competitive advantages you get when working with a carrier fully committed to traditional LTCi. From the training and support we provide to our financial strength and experience in the LTCi world… it’s all there. See the details → If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com. How We Stack Up to the Competition #goldencareagent #mutualofomaha
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Preparing for the Health Interview
Preparation is the key to a successful health interview. Preparing clients for the underwriting process can go a long way toward ensuring their applications get issued. Why? An interviewer may mistakenly assume confused applicants have cognitive issues that make them uninsurable. In reality, an applicant may simply be distracted or not fully prepared to answer questions about their health, their doctors and their medications. Mutual of Omaha has a handy leave-behind brochure you can use to walk your clients through the next steps in the underwriting process and help them prepare for the health interview. Next LTCi application, take a
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Phone Health Interview (PHI) Hours
This past Spring we extended our client phone interview hours to give your clients more flexibility to complete their health interview. Our client interview team, (800) 775-3000, stays open 1-hour longer Monday-Thursday and is also open on Saturdays. Let your clients know they can call us later in the evening or even on a Saturday – whatever works best for their schedule. Operating Hours (Effective 3/4/19) Monday – Thursday: 8:00 a.m. – 8:00 p.m.(CST) Friday: 8:00 a.m. – 5:00 p.m. (CST) Saturday: 10:00 a.m. – 2:00 p.m. (CST) If you have questions, please contact your Sales Director or Account
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