Over the past several years Mutual of Omaha has made a number of enhancements to our customer-facing systems. In doing so, we’ve increased the number of email notifications sent to our customers who have an email address on file. Please encourage customers to provide an email address so they can receive important policy-related communications, including:

• Payment notification emails:
  • Upcoming automatic deduction
  • Upcoming payment due (if receiving paper billing statements)
  • Payment past due email
  • Payment returned notification (i.e. insufficient funds)
• New Medicare Supplement Explanations of Benefits available
• Proxy voting information (Mutual of Omaha customers only; does not pertain to United of Omaha, United World, etc.)

Overall, the customer feedback has been positive around the increased email communications. If a customer does not wish to receive these service and claims email notifications, they have the option to customize the types of service and claims notifications they wish to receive. To modify their communication preferences, the customer can simply:

• Log into the online Customer Access portal
• Navigate to the “Account Settings” page under “My Account” to customize

Note: If a customer is receiving non-service related emails, like newsletters or other marketing emails, and would like to unsubscribe from those communications, they should use the “Unsubscribe” link at the bottom of these emails to remove their email addresses from the email list.

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Additional Policyowner Services Available on Customer Access:
As a reminder, there are a number of features available to customers within Customer Access, including:

For Life & Health	For Life Only	For Health Only
Demographic Changes (Phone Number, Residential Address, Mailing Address, Email Address)	Request a loan (up to $50,000) for Whole Life and Universal Life	View/Print Claims EOB
Change Billing Frequency	Add, edit, remove beneficiary (up to $50,000 Face Amount)	Obtain a Duplicate ID Card (Med Supp and Dental Policies)
Change Billing Type (BSP vs. Direct)	View/Print Life EOB (Policy Values)	View/Print ID Card for Med Supp policies
Make a One-Time Payment		Select Paperless EOB Delivery
Generate Payment History		Vote for Board of Directors (Mutual of Omaha Customers Only)
Get Policy Forms
Add Third Party Notifier (Only for Required States)
Leave Feedback via Listening Post Tool
Communication Preference Updates (Billing Notifications)

* Self-service capabilities listed here may not be available for all policies.
 

Encourage Customers to Update Their Email on Customer Access
 

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