Important: CMS Guidance regarding Third Party Marketing and HPMS filing requirements

On October 8th, 2021, CMS issued guidance regarding Third Party Marketing and HPMS filing requirements (see Third Party Marketing, CMS). We as insurance agents and agencies are considered “Third-Parties” by definition under CMS. This significantly changes the guidance surrounding agent-created or agent-purchased advertising and marketing materials. CMS now considers the following to be “Marketing,” and therefore would require HPMS filing: Advertisements intended to draw a beneficiary’s attention to an MA plan or Plans and include or address content regarding: plan premiums, cost sharing, or benefit information, Even if the materials do not mention a specific plan by name and premiums,
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

Be Ready for Selling Season – Important Reminders

We’re glad to work with agents like you who are committed to using their expertise to help customers through the challenging task of finding health insurance and supplemental coverage. As we enter the peak selling-season of the year, we wanted to remind you of a few important sales practices to help protect you and your book of business. As shared in the Chesapeake/SureBridge “Sale Practice” and “Ethics & Compliance” trainings: Only you, as a licensed and appointed agent with Chesapeake, can: Sell, solicit or negotiate business on behalf of Chesapeake/SureBridge, Conduct sales (product) presentations, and Assist your customers with the
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Categories: Dental, Industry News, and SureBridge.

Understanding your Exposure with Telephone Solicitations

Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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Categories: Industry News and Mutual of Omaha (& Affiliates).

California Fair Claims Settlement Practices Regulation

California Fair Claims Settlement Practices Regulation The state of California requires that insurers communicate standards for the prompt handling of claims to all individuals that may be in contact with our customers and could receive notice of a claim. On an annual basis, the company’s Chief Compliance Officer must certify compliance with the California Fair Claims Settlement Practices regulations. Although you do not process claims, you play a very important role in supporting the Claims area to meet the standards set by California. This communication is intended to serve as a reminder of the California requirements, which state: Upon receiving
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Categories: Industry News and Mutual of Omaha (& Affiliates).

Holiday Telephone Solicitation Bans for the Month of April 2021

Please be aware of the following US holiday telephone solicitation bans for the month of April: On Friday, April 2, 2021: Louisiana and Pennsylvania prohibit unsolicited marketing calls to residents in observance of Good Friday On Sunday, April 4, 2021: Louisiana prohibits unsolicited marketing calls to residents in observance of Easter; however, state law already prohibits telephone solicitations on Sundays On Monday, April 26, 2021: Alabama and Mississippi prohibit unsolicited marketing calls to residents in observance of Confederate Memorial Day   #goldencareagent #mutualofomaha
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Categories: Industry News and Mutual of Omaha (& Affiliates).

Understanding your Exposure with Telephone Solicitations

Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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Categories: Industry News and Mutual of Omaha (& Affiliates).

Telephone Solicitation Bans for the Month of November 2020

Please be aware of the following US holiday telephone solicitation bans for the month of November 2020: On Wednesday, November 11, 2020: Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of Veterans’ Day. On Thursday, November 26,2020: Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of Thanksgiving. On Friday, November 27, 2020: Louisiana may prohibit unsolicited marketing calls to residents in observance of Acadian Day (may be declared by the governor). On Friday, November 27, 2020: Pennsylvania prohibits unsolicited marketing calls to residents in
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Categories: Industry News and Mutual of Omaha (& Affiliates).

Holiday Telephone Solicitation Bans for September 2020

Please be aware of the following US holiday telephone solicitation bans for the month of September 2020: On Monday, September 7, 2020: the following states prohibit unsolicited marketing calls to residents in observance of Labor Day. Alabama Louisiana Mississippi Pennsylvania Rhode Island Utah Holiday Telephone Solicitation Bans for September 2020   #goldencareagent #mutualofomaha
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Categories: Industry News and Mutual of Omaha (& Affiliates).

Premium Repayment Plans

Mutual of Omaha remains committed to helping our customers during these challenging times. We continue to follow regulatory guidance on a state-by-state basis regarding extending grace periods and/or non-cancellation/non-renewal requirements on insurance policies. In certain circumstances, clients who have been impacted by the COVID-19 pandemic may be eligible for repayment plans on their deferred premiums. Please direct any clients who inquire about their repayment options to contact Policyowner Services at 800-775-6000.   Premium Repayment Plans   #goldencareagent #mutualofomaha
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Categories: COVID-19, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Holiday Telephone Solicitation Bans for August 2020

Please be aware of the following US holiday telephone solicitation bans for the month of August 2020: On August 10, 2020: Rhode Island prohibits unsolicited marketing calls to residents in observance of Victory Day. On August 30, 2020: Louisiana prohibits unsolicited marketing calls to residents in observance of Huey P. Long Day. Holiday Telephone Solicitation Bans for August 2020   #goldencareagent #mutualofomaha
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Categories: Industry News and Mutual of Omaha (& Affiliates).