Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Here are some tips for avoiding problems: Only obtain leads
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California Unfair Claims Settlement Practices Regulation
California Fair Claims Settlement Practices Regulation The state of California requires that insurers communicate standards for the prompt handling of claims to all individuals that may be in contact with our customers and could receive notice of a claim. On an annual basis, the company’s Chief Compliance Officer must certify compliance with the California Unfair Claims Settlement Practices regulations. Although you do not process claims, you play a very important role in supporting the Claims area to meet the standards set by California. This communication is intended to serve as a reminder of the California requirements, which state: Upon receiving
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Understanding your Exposure with Telephone Solicitations
Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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Advertising Compliance Requirements
Mutual of Omaha has long been committed to ensuring that all advertising materials used to promote our company and our products meet certain criteria as required by government regulations, the NAIC, and our Home Office. Producers are required to obtain permission from the company before advertising on its behalf. Because of our commitment to compliance, we have developed and rely on our Advertising Review system to maintain a system of control over the content, form, and method of distribution of all advertisements of our products and services. If you are looking for advertising materials, please check Forms & Materials on
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New Law Requires CA Licensees to Include Their License Number on Emails
NOTICE TO: Individual and Agency Producers, Independent and Public Insurance Adjusters, and Other Interested Parties FROM: Licensing Services Division, Producer Licensing Bureau DATE: November 14, 2022 RE: New Law Requires Licensees to Include Their License Number on Emails Starting January 1, 2023, a new law will require most types of insurance producers, as well as independent insurance adjusters, public insurance adjusters, and analysts, to include their license number on emails. (California Insurance Code section 1725.5, as amended by Senate Bill 1242 [Committee on Insurance, Chapter 424, Statutes of 2022]) This Notice answers some of the most
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Understanding your Exposure with Telephone Solicitations
Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
Read More
California Fair Claims Settlement Practices Regulation
California Fair Claims Settlement Practices Regulation The state of California requires that insurers communicate standards for the prompt handling of claims to all individuals that may be in contact with our customers and could receive notice of a claim. On an annual basis, the company’s Chief Compliance Officer must certify compliance with the California Fair Claims Settlement Practices regulations. Although you do not process claims, you play a very important role in supporting the Claims area to meet the standards set by California. This communication is intended to serve as a reminder of the California requirements, which state: Upon receiving
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Updated marketing materials for California
Updated marketing materials for California California recently approved the re-branded consumer point-of-sale materials. Please replace any older versions with the revisions below. These materials can also be found on the Marketing tab for Thrivent’s traditional product in iPipeline’s FormsPipe tool (access available through GoldenCare’s agent website). Appointed agents may also download (or order hard copies) from www.tfltcstore.com. 31082CA – 4 Truths about Long Term Care – Consumer Product Brochure 36235CA – Strength and Commitment 33283 – What Does $100 a Month Buy Note: California materials are only available for the traditional LTCi solution. CareForward has not yet been approved by
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Processing times return to business as usual
Long-term care processing times return to business as usual Processing times for long-term care (LTC) new business applications have returned to business as usual. What you need to know Starting in late May 2021, an unprecedented number of LTC applications were submitted in response to the Washington Cares Fund. This one-time event resulted in industry-wide service delays and long processing times for new business. We have been working diligently the past several months to process the large inventory of pending cases and are happy to share that the new business backlog has significantly reduced, returning processing times for new applications
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Thrivent Survey: 70% Of Americans Have No Extended Care Plan
70% Of Americans Have No Extended Care Plan InsuranceNewsNet February 1, 2022 Ayo Mseka Despite the COVID-19 pandemic, a survey from Thrivent found that perceptions toward extended care planning haven’t changed, and a significant percentage of Americans have not documented their plans, should the need for extended care arise. Thrivent’s 2021 Extended Care Planning Survey defined extended care as non-medical care for those who need assistance with basic daily activities, such as dressing, bathing or using the bathroom due to a physical or cognitive impairment. It was conducted online in partnership with data intelligence company Morning Consult and polled 2,200
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