Your Phone is Going to Ring When the need for long-term care services arises, the producer often is the first person contacted. That’s why it’s important for you to understand your role in the LTCi claims process so you can help manage your clients’ expectations. If you become aware of a potential claim, notify the claims department as soon as possible. And be prepared to provide the following information: Insured’s name Phone number Mailing address Email address Policy number Insured’s representative/power of attorney Type of claim (i.e., home health care, assisted living, nursing home) Want to learn what happens next?
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New ‘Help Finder’ Makes Policy Self-Service Easier
At Mutual of Omaha, we are committed to helping customers through life’s transitions by providing an array of insurance and financial products. We also want to make sure we continue to provide a superior customer experience long after the initial sale is made. We’ve recently released a new Help Finder feature on mutualofomaha.com. This new resource empowers customers to receive self-service on their policies. It also makes it easier for customers to find the correct contact information for their particular policy or service need. Where to Access the Help Finder To use the Help Finder feature, customers will go
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Thrivent LTC eApp Notice
Internet Explorer will no longer be supported Beginning 5/15/21, iPipeline (which hosts the Thrivent eApp), will no longer support the Internet Explorer browser for use with the iGO eApp or Illustrations. If you are using Internet Explorer 11, please switch to one of the following supported browsers: Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Users will see the following notice when logging into iGo: Top Thrivent eApp Tips Make sure you are using the correct iGo site and login. Different iGo accounts require different access URLs and different usernames. Entering the wrong credentials may result in an error
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NGL – Washington State Long Term Care Trust Act
Washington State Long Term Care Trust Act NGL would like to address the Washington State Long Term Care Trust Act and timing for application processing. The most recent date determined by the Washington legislature to meet the “opt out” provision by obtaining a private LTCi policy is November 1, 2021. There is a high probability that all LTCi carriers will see a large increase in applications from now until the fall. In order to process new business and offer an underwriting decision in a timely manner, we are suggesting any applications for applicants trying to meet the November 1 deadline
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USPS Mail Delays
You may have noticed substantial delays with the mail you receive through the US Postal Service (USPS). One of our concerns related to our business is the potential delay between the time mail is postmarked and the time it is received. This could cause issues for customers who receive renewal notices and pay premiums by mail. With that in mind, the Maryland Insurance Administration (MIA) has issued Bulletin 21–08 to direct agents and advisors to work with policyholders affected by this type of delay. The MIA asks agents and advisors to actively monitor and implement measures to avoid, to the
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Good News | It’s Never Been Easier To Get Your GTL Questions Answered
Good News! Easily Contact GTL’s Sales Support Team While On-The-Go Don’t have time to call or email GTL’s Support Support Team with questions? The new Text-to-Chat is here to help you quickly get answers while you’re on-the-go! Simply text 800-323-6907 if you need product information, have state availability questions, need rates or supplies, or have any other questions! Text to Chat is available only during GTL’s business hours: Monday-Thursday 7AM – 5PM | Friday 8AM – 12PM Are you using GTL’s Text-to-Chat feature? Click Here to add additional carriers & products to your appointments. Questions? Call our Marketing Team at
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Strength Through Teamwork – Association Marketing
We’ve updated our Association Marketing materials. Our new flyers and brochures are a great way for you tell the story about our how long-term care products can benefit association members. Getting Started This brochure provides some of the key reasons and ways you can grow your business by working with associations, including which products you can offer. The Guidelines This flyer lists association requirements and provides a step-by-step association approval process, from submitting a proposal to receiving approval. For more details and additional materials, visit our dedicated Association Marketing page on Sales Professional Access. Strength Through Teamwork
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Start the LTCi Conversation
Start the Long-Term Care Conversation Three Simple Approaches: Asking these simple questions often is a good way to get people talking about their families, their finances and their plans for the future. Who do you know? “If you’re like most people, you probably know someone who’s needed long-term care services. Maybe you’ve been a caregiver yourself. Either way, you know the emotional, physical and financial toll it can take on the family. Let’s make sure that doesn’t happen to your family.” What’s your plan? “Most people tell me their plan is to live a long life, but they often
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Good News | Get Your LTCi Consumer Brochure here!
Good News! New Consumer-Use Long-Term Care Insurance Trifold We are developing various marketing materials you can use to help educate more people about the need for LTCi. It’s just one of the many advantages of working with GoldenCare. Have you seen GoldenCare’s new Top 10 Facts To Know About Long-Term Care Planning brochure? This consumer-facing trifold helps establish the need for long-term care insurance. Strategically place in your office within easy reach of clients, or pair with your business card and create your own mailer to reach a larger audience! Click the image to the right or the link below
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GoldenCare Newsletter | April 19, 2021
Read Full GoldenCare Newsletter, April 19, 2021 Edition In this GoldenCare Newsletter Edition From GoldenCare: THURSDAY! Introducing Our Innovative Referral Program Thursday, April 22, 2021 2:00 PM to 2:30 PM CDT Diversify your portfolio for greater sales success! Join us for product and sales live and prerecorded training. Stay up-to-date on the latest products and sales strategies. Check back for our next exciting promotion! Guest Articles: “State Regulators Post LTC Insurance Rate Review Draft,” by Allison Bell, ThinkAdvisor “Genworth Ends China Oceanwide Merger Agreement,” by Allison Bell, ThinkAdvisor Enjoy! Compliance: REMINDER: Holiday Telephone Solicitation Ban for
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