NOTICE FOR INTERNET EXPLORER USERS Starting Monday, May 24, 2021, iGO e-App® will no longer support the Internet Explorer 11 (IE 11) browser. This means some browser features and content, such as the Credit Card Token process, will not be available. Browsers beware If you attempt to use iGO e-App® with IE 11, or any out-of-date browser, you will receive this message: “Your browser is no longer supported. Some features and content may not work.” Active Transamerica LifetimeSM & Transamerica Final Expense Solutions cases If you are using IE 11 and trying to complete a Lifetime or
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USPS Mail Delays
You may have noticed substantial delays with the mail you receive through the US Postal Service (USPS). One of our concerns related to our business is the potential delay between the time mail is postmarked and the time it is received. This could cause issues for customers who receive renewal notices and pay premiums by mail. With that in mind, the Maryland Insurance Administration (MIA) has issued Bulletin 21–08 to direct agents and advisors to work with policyholders affected by this type of delay. The MIA asks agents and advisors to actively monitor and implement measures to avoid, to the
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Underwriting and New Business Notifications
UNDERWRITING UPDATES As many of our valued partners know, we discontinued sales of individual, standalone long term care insurance products on March 31, 2021. Also, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. However, please know that our underwriters are still focused on servicing the needs of your submitted applications. As a result, there are a few underwriting updates to process your business as quickly as possible during the transition: Our prequalification hotline hours at 866-297-7414 will be 12–5 p.m. CT. You can still email ltc_prequalify@transamerica.com at any time. We will no
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Reminder: Transamerica to Discontinue Selling LTC
TRANSAMERICA TO DISCONTINUE STANDALONE LONG TERM CARE As a reminder, Transamerica will discontinue the sale of individual, standalone long term care insurance (LTCI) products on March 31, 2021. Also, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. The impacted products are TransCare® II and TransCare® III. These changes will not affect any LTCI policies previously issued to existing customers. The administration and service of in force policies will stay the same, and customers shouldn’t see a change in their experience. LTCG, a trusted leader in the LTCI business, will remain the administrator
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ATTENTION TRANSAMERICA AGENTS: Transamerica is out! What are your options?
Join Tom Randall for a feature and pricing comparison between Transamerica’s TransCare III and Omaha’s MutualCare® Custom Solution products. Thursday, March 11, 2021, 10 AM CST Click Here to add additional carriers & products to your appointments. Questions? Call our Marketing Team at 800-842-7799! Don’t forget to subscribe to our News Digest for all the latest announcements from the Top Carriers! Check out GoldenCare News #goldencareagent
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It’s Official! Cracking Open GoldenCare’s Coronavirus 6-Pack
Register for our short Friday demo! Long-Term Care insurance was designed to help individuals remain in their home. These products are the much-needed solution for your clients to stay OUT of the Nursing Home! Our 6-pack includes: • LTC Expert Insights • Coronavirus/LTC Articles • LTC White Paper • Underwriting Ramifications • Sales Script • Conversation Starters Click Here to add additional carriers & products to your appointments. Questions? Call our Marketing Team at 800-842-7799! Don’t forget to subscribe to our News Digest for all the latest announcements from the Top Carriers! Check out GoldenCare News #goldencareagent
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ATTENTION TRANSAMERICA AGENTS: Transamerica is out! What are your options?
Join Tom Randall for a feature and pricing comparison between Transamerica’s TransCare III and Omaha’s MutualCare® Custom Solution products. Thursday, March 11, 2021, 10 AM CST Click Here to add additional carriers & products to your appointments. Questions? Call our Marketing Team at 800-842-7799! Don’t forget to subscribe to our News Digest for all the latest announcements from the Top Carriers! Check out GoldenCare News #goldencareagent
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Transamerica Discontinues Selling LTC
TRANSAMERICA TO DISCONTINUE STANDALONE LONG TERM CARE As announced December 10, 2020, on Capital Markets Day by Aegon CEO Lard Friese, Transamerica will discontinue sales of our individual, standalone Long Term Care (LTC) business on March 31, 2021. In addition, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. LTC riders on life insurance policies are not affected. The only impacted products are TransCare® II and TransCare® III. It’s important that you know your clients with existing policies are not impacted. Their customer experience will stay the same, and they will not experience
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2020-2021 Advertising Compliance Annual Transamerica Agent Bulletin
2020-2021 Advertising Compliance Annual Agent Bulletin As you’re closing out your 2020 business and making plans for 2021, check out the 2020-2021 Advertising Compliance Annual Agent Bulletin for your Advertising responsibilities and to answer many of your questions. Please take time to read through the information and discuss the content at your next Agency meeting. Click here to check it out! Questions? Please contact the Transamerica sales desk at 888-545-2713. 2019-2020 Advertising Compliance Annual Transamerica Agent Bulletin #goldencareagent #transamerica
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Print Platform Is Changing on Agent Net Info
EFFECTIVE DECEMBER 15, 2020 We know it’s important to put your best foot forward with agent- and consumer-facing materials. Please be aware, we are changing the print platform on Agent Net Info to improve your experience. Effective December 15, 2020: The home page link to TransMarketing is changing to “Order Marketing Materials” You’ll now be directed to the Agent + Advisor Portal Log in to the portal and navigate to “Merrill Connect,” which can be found on the Sales Tools page. First-time users will need to register — click on the link below to view the registration video. HOW TO
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