iGO No Longer Supports Internet Explorer 11

NOTICE FOR INTERNET EXPLORER USERS Starting Monday, May 24, 2021, iGO e-App® will no longer support the Internet Explorer 11 (IE 11) browser. This means some browser features and content, such as the Credit Card Token process, will not be available. Browsers beware If you attempt to use iGO e-App® with IE 11, or any out-of-date browser, you will receive this message:     “Your browser is no longer supported. Some features and content may not work.”   Active Transamerica LifetimeSM & Transamerica Final Expense Solutions cases If you are using IE 11 and trying to complete a Lifetime or
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Categories: Industry News, Life Insurance, and Transamerica.

USPS Mail Delays

You may have noticed substantial delays with the mail you receive through the US Postal Service (USPS). One of our concerns related to our business is the potential delay between the time mail is postmarked and the time it is received. This could cause issues for customers who receive renewal notices and pay premiums by mail. With that in mind, the Maryland Insurance Administration (MIA) has issued Bulletin 21–08 to direct agents and advisors to work with policyholders affected by this type of delay. The MIA asks agents and advisors to actively monitor and implement measures to avoid, to the
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Categories: Industry News, Long-Term Care, and Transamerica.

Underwriting and New Business Notifications

UNDERWRITING UPDATES As many of our valued partners know, we discontinued sales of individual, standalone long term care insurance products on March 31, 2021. Also, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. However, please know that our underwriters are still focused on servicing the needs of your submitted applications. As a result, there are a few underwriting updates to process your business as quickly as possible during the transition: Our prequalification hotline hours at 866-297-7414 will be 12–5 p.m. CT. You can still email ltc_prequalify@transamerica.com at any time. We will no
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Categories: Industry News, Long-Term Care, and Transamerica.

Reminder: Transamerica to Discontinue Selling LTC

TRANSAMERICA TO DISCONTINUE STANDALONE LONG TERM CARE As a reminder, Transamerica will discontinue the sale of individual, standalone long term care insurance (LTCI) products on March 31, 2021. Also, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. The impacted products are TransCare® II and TransCare® III. These changes will not affect any LTCI policies previously issued to existing customers. The administration and service of in force policies will stay the same, and customers shouldn’t see a change in their experience. LTCG, a trusted leader in the LTCI business, will remain the administrator
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Categories: Industry News, Long-Term Care, and Transamerica.

Transamerica Discontinues Selling LTC

TRANSAMERICA TO DISCONTINUE STANDALONE LONG TERM CARE As announced December 10, 2020, on Capital Markets Day by Aegon CEO Lard Friese, Transamerica will discontinue sales of our individual, standalone Long Term Care (LTC) business on March 31, 2021. In addition, acceptance of applications under approved multi-life cases (worksite and association) will end on June 30, 2021. LTC riders on life insurance policies are not affected. The only impacted products are TransCare® II and TransCare® III. It’s important that you know your clients with existing policies are not impacted. Their customer experience will stay the same, and they will not experience
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Categories: Industry News, Long-Term Care, and Transamerica.

Print Platform Is Changing on Agent Net Info

EFFECTIVE DECEMBER 15, 2020 We know it’s important to put your best foot forward with agent- and consumer-facing materials. Please be aware, we are changing the print platform on Agent Net Info to improve your experience. Effective December 15, 2020: The home page link to TransMarketing is changing to “Order Marketing Materials” You’ll now be directed to the Agent + Advisor Portal Log in to the portal and navigate to “Merrill Connect,” which can be found on the Sales Tools page. First-time users will need to register — click on the link below to view the registration video. HOW TO
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Categories: Industry News, Life Insurance, and Transamerica.

Jamaica incentive trip dates changed

COVID-19 has certainly complicated business as usual. Yet our top LTC agents still deserve their time in the sun when they go above and beyond — now more than ever. But to ensure more of our agents are able to attend our 2021 incentive trip to Jamaica, we’ve decided to change the dates. Originally set for March 28 — April 1, 2021, the incentive trip will now take place October 17 — 21, 2021. We recognize these are difficult times for many and traveling right now may not be possible. This is our way of making sure our dedicated agents
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Categories: Industry News, Long-Term Care, and Transamerica.

Important Transamerica Update

The Transamerica companies are part of the worldwide group of Aegon companies. As an international life insurance, pensions, and asset management company based in The Hague, Aegon has businesses in over 20 markets in the Americas, Europe, and Asia. Aegon Capital Markets Day: Leader in investment, protection, and retirement solutions December 10, 2020, 07:00 CET At today’s Capital Markets Day, Aegon CEO Lard Friese announces the company’s new strategy and financial targets for the period 2021 to 2023. Financial Targets 2021 — 2023 Reduce gross financial leverage to EUR 5.0 to 5.5 billion Implement expense savings program of EUR 400
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Categories: Industry News, Long-Term Care, and Transamerica.

Transamerica: Dementia Field Guide

Protecting wealth for an aging America As a financial professional, the question isn’t “if,” but “how many” of your clients will be affected by Alzheimer’s and dementia. Help your clients understand and address the financial implications of this damaging disease. Through our collaboration with the Massachusetts Institute of Technology (MIT) AgeLab, we’ve developed several comprehensive pieces designed to illustrate the costs associated with Alzheimer’s disease and other forms of dementia. Transamerica is a proud supporter of the MIT AgeLab. LEARN MORE   If you have any questions, please contact your Transamerica support team: 888-545-2713.   #goldencareagent #transamerica
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Categories: Industry News, Long-Term Care, and Transamerica.

Transamerica New LTC Social Media Flyer

CONNECT WITH CLIENTS Using These Pre-Built Social Media Campaigns Check out the new LTC social media flyer with all of the resources you need to learn how to market yourself through social media! Reach clients where they are with this pre-built social media kit. We’ve included instructions for use, as well as best practices. Get Guide   If you have any questions, please contact your Transamerica support team: 888-545-2713.   #goldencareagent #transamerica
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Categories: Industry News, Long-Term Care, and Transamerica.