Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha, and we intend to remain a key player in this market for years to come. To fulfill this commitment, we actively monitor emerging industry trends and make any adjustments necessary that enable us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective December 1, 2020: Block of Business Impacted States LTC04G Rhode Island For a complete rate history, see the state approval grid on Sales Professional Access. Policyholder Notification Process Policyholders will
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System Maintenance This Weekend
Beginning this Saturday evening we will be completing required system maintenance to our servers. During the maintenance window Sales Professional Access and iPipeline e-Application will be inaccessible. The planned outage will last 7:00 p.m. (CST) Saturday, August 29, 2020 through 7:00 a.m. (CST) Sunday, August 30, 2020. For consideration of additional time zones, the outage window will be: Eastern – 8:00 p.m. Saturday through 8:00 a.m. Sunday Mountain – 6:00 p.m. Saturday through 6:00 a.m. Sunday West Coast – 5:00 p.m. Saturday through 5:00 a.m. Sunday After the brief outage you will be able to access Sales Professional Access and
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How to Safely Conduct Business
As we shared with you earlier this year, Mutual of Omaha continues to focus on providing information and recommendations to help protect the health and safety of our associates and ensure uninterrupted service to our customers and you. We are all encouraged to do our part to slow the spread of the coronavirus by social distancing, practicing good hygiene and following the CDC guidelines in the areas and states where you do business in. Below are Health and Safety guidelines to help provide a safe way to conduct business. Opt for video meetings or phone calls when possible. Avoid in-person
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COVID-19, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
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Premium Repayment Plans
Mutual of Omaha remains committed to helping our customers during these challenging times. We continue to follow regulatory guidance on a state-by-state basis regarding extending grace periods and/or non-cancellation/non-renewal requirements on insurance policies. In certain circumstances, clients who have been impacted by the COVID-19 pandemic may be eligible for repayment plans on their deferred premiums. Please direct any clients who inquire about their repayment options to contact Policyowner Services at 800-775-6000. Premium Repayment Plans #goldencareagent #mutualofomaha
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COVID-19, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
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System Maintenance This Weekend
Beginning this Saturday evening we will be completing required system maintenance to our servers. During the maintenance window Sales Professional Access and iPipeline e-Application will be inaccessible. The planned outage will last 7:00 p.m. (CST) Saturday, August 15, 2020 through 7:00 a.m. (CST) Sunday, August 16, 2020. For consideration of additional time zones, the outage window will be: Eastern – 8:00 p.m. Saturday through 8:00 a.m. Sunday Mountain – 6:00 p.m. Saturday through 6:00 a.m. Sunday West Coast – 5:00 p.m. Saturday through 5:00 a.m. Sunday After the brief outage you will be able to access Sales Professional Access and
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Life and Annuity Policy PDFs to be emailed August 5
Mutual of Omaha will begin sending emails containing links to PDF copies of all life and annuity policies beginning August 5, 2020. The email will be sent within 24 hours of policy issue and will be sent directly to the client, the writing agent, the top-level marketer and any authorized user designated by the writing agent or the top level marketer with full access in Sales Professional Access. This email process will be in addition to the current paper policy output. The email will contain a link to our Secure Message Portal system allowing access to view the PDF of
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Help Clients Preserve Their Estate with the LTC Rider
Many people work a lifetime to accumulate assets to pave the way for a comfortable retirement and to leave an inheritance for their children. The last thing anyone wants is to see their hard-earned savings depleted to pay for long-term care services. Long-term care services, however, can quickly erode a client’s assets. The Help Preserve Your Client’s Estate sales idea discusses the need for long-term care services. It also includes a case study that examines the impact a life insurance policy with a long-term care rider can have on a client’s estate using two contrasting scenarios. For even more information
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Industry News, Life Insurance, Long-Term Care, and Mutual of Omaha (& Affiliates).
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Improvements to Our Accelerated Underwriting Program
Since we introduced our Accelerated Underwriting program, we have continued to review the program and make enhancements. We are pleased to announce that we are improving our Accelerated Underwriting Program once again. Effectively immediately, we are: Increasing the Accelerated Underwriting maximum issue age from age 55 to age 60 Making the $2 million maximum that was announced in April a permanent increase Our Accelerated Underwriting program is available for Term Life Answers, Income Advantage IUL and Life Protection Advantage IUL. The process is easy. Simply submit a Speed eTicket (drop ticket), ExamOne contacts the client, and we take care of
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Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).
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Anti-Money Laundering Best Practices
What vendors do we accept AML from? LIMRA RegEd Kaplan WebCE Sandi Kruise What courses from LIMRA does Mutual of Omaha accept? First time users must complete: Anti-Money Laundering for Insurance Producers Renewal Courses 2016 renewal — Elder Financial Abuse and Money Laundering 2018 renewal — The Importance of Knowing Your Customer 2020 renewal — Money Laundering and Cybercrime How to complete AML Training through LIMRA The LIMRA course will not be available until after the producer has received confirmation and a producer number. If the producer is already enrolled in LIMRA the training will automatically update in our system.
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Reminder: Policyowner Services and Claims Phone Lines
As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
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