Improvements to Our Accelerated Underwriting Program

Since we introduced our Accelerated Underwriting program, we have continued to review the program and make enhancements. We are pleased to announce that we are improving our Accelerated Underwriting Program once again. Effectively immediately, we are: Increasing the Accelerated Underwriting maximum issue age from age 55 to age 60 Making the $2 million maximum that was announced in April a permanent increase Our Accelerated Underwriting program is available for Term Life Answers, Income Advantage IUL and Life Protection Advantage IUL. The process is easy. Simply submit a Speed eTicket (drop ticket), ExamOne contacts the client, and we take care of
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Reminder: Policyowner Services and Claims Phone Lines

As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Policyowner Services and Claims Phone Lines

On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online. Just go to
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

TLE e-Application Training and Helpful Hints

Our Term Life Express e-Application, featuring Automated Underwriting, allows you to efficiently submit your applications with the quickest outcome. Need a refresher or have questions regarding the TLE e-App? Refer to the producer training video below. The video walks you through the entire e-App. Sections indicating “NEW” in the title showcase the screens that changed when we added the Automated Underwriting feature. If you don’t want to watch the video in its’ entirety, simply click the section you need. Term Life Express e-App Training Video If you are experiencing any issues with the e-App, check out these helpful hints to
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Underwriting Materials Updated for New Term Conversion Guidelines

On March 18th we announced changes to our term conversion rules on our Term Life Answers fully-underwritten term insurance product. Our new Underwriting Guidelines booklet has been updated with the new term conversion guidelines and is available for ordering through your normal supply channels. And our newly updated Term Conversion Guidelines flyer also gives guidance for both of our term products, Term Life Answers and Term Life Express, regarding: The term conversion periods The conversion products available The compensation paid on conversions If you have any questions about our term products or their conversion privileges, please contact Mutual of Omaha’s
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Term Life Answers Pricing Changes

It’s important that we continually review our product portfolio and make decisions that are in the long-term best interest of our policyholders and our distribution partners. Effective April 1, 2020, we will be updating our Term Life Answers (TLA) product pricing for new issue policies. Our TLA product continues to provide clients with value and we will continue to offer these competitive product features: Age Last Birthday Underwriting FIT Underwriting Credit Program Accelerated Underwriting Program Flyer (for drop ticket applications only) Conversion Priviledges No-Cost Waiver of Premium for Unemployment Rider In addition to the product features above, effective April 1,
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

TLE e-App Updates

Important TLE e-App Transition Update Beginning Wednesday, January 22, 2020, you will begin seeing a blocker page if you try to start a new application in the TLE – Traditional e-App on iPipeline. You can no longer start new applications using the TLE – Traditional e-App. To start a new e-App, please use the updated e-App, TLE – Point of Sale Decision. The blocker page will include the instructions below for completing a new application: Go to the Case Information page Select the “Find Available Products” button Select “Term Life Express Point of Sale Decision” as the product Complete the
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Prepaid Debit Card Refresher

Some clients request to use a prepaid debit card or account to pay for their life insurance policy. While these cards can be convenient for the client, they can be tricky when processing recurring premium payments. Want to learn more about how prepaid debit cards work? Take a look at our FAQ below. Q: What is a prepaid debit card? A: A prepaid debit card is an alternative to a banking debit card. You load money onto the card and are only allowed to spend the money you have loaded. Q: Does Mutual of Omaha accept prepaid debit cards? A:
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Automated Underwriting for TLE is Here

Effective Saturday, January 4, 2020, Automated Underwriting, our instant decision tool, was added to Term Life Express e-Applications. Now all your TLE e-Apps will receive an instant underwriting decision after the health questions are completed. That’s not all, you will also see streamlined e-App screens along with great new features including bank validation, address lookup and touch to sign capability. We walk you through the updated TLE e-App in the training videos below. And for more detailed information, be sure to check out our automated underwriting program flyer and frequently asked questions document. Email Signature Training In-Person Signature Training Protect
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

GUL Express Illustrations

Last February we announced we no longer require illustrations on most Guaranteed Universal Life Express policies. This allows you to simply use our mobile quoting app to quote GUL Express and submit the application. As a reminder, below is when an illustration is required. No Illustration Required Policies with no-cost riders using monthly or annual payments. Illustration Required Policies with cost riders and making payments using anything other than monthly or annual payments. Policies with any payment structure other than guaranteed term periods offered on the mobile quoting tool (age 80, 85, 90, 100, 120), such as short pay and
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).