On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time.
We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000.
We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting.
As a reminder, we provide a number of online self-service* capabilities:
- Life claims can now be filed online. Just go to http://www.mutualofomaha.com, choose Support and click on ‘File a claim for Life Insurance only’.
- The following policyowner services are also available on Customer Access 24/7 by going to http://www.mutualofomaha.com/access.
Policyowner Services Available on Customer Access:
| For Life & Health | For Life Only | For Health Only |
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Demographic Changes |
Request a loan (up to $50,000) for Whole Life and Universal Life |
View/Print Claims EOB |
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Change Billing Frequency |
Add, edit, remove beneficiary (up to $50,000 Face Amount) |
Obtain a Duplicate ID Card (Med Supp and Dental Policies) |
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Change Billing Type |
View/Print Life EOB (Policy Values) |
View/Print ID Card for Med Supp policies |
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Make a One-Time Payment |
Select Paperless EOB Delivery |
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Generate Payment History |
Vote for Board of Directors (Mutual of Omaha Customers Only) |
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Get Policy Forms |
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Add Third Party Notifier |
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Leave Feedback via Listening Post Tool |
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Communication Preference Updates (Billing Notifications) |
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*Self-service capabilities listed here may not be available for all policies.
As a producer, you can access much of this same information in Sales Professional Access (SPA) by following these instructions:
- Search in SPA on the Policy Information page by client’s policy number, first initial and last name – or by the last 4 digits of their social security number
- Click on the “Customer Access” link next to the client’s name
- This will open Customer Access in a new window
If you have questions regarding whether or not you would qualify as a Call Center, please contact your Sales Director or Account Executive.
Policyowner Services and Claims Phone Lines
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