This past Spring we extended our client phone interview hours to give your clients more flexibility to complete their health interview. Our client interview team, (800) 775-3000, stays open 1-hour longer Monday-Thursday and is also open on Saturdays. Let your clients know they can call us later in the evening or even on a Saturday – whatever works best for their schedule. Operating Hours (Effective 3/4/19) Monday – Thursday: 8:00 a.m. – 8:00 p.m.(CST) Friday: 8:00 a.m. – 5:00 p.m. (CST) Saturday: 10:00 a.m. – 2:00 p.m. (CST) If you have questions, please contact your Sales Director or Account
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Producer Tech Support – Amazon Connect
Mutual of Omaha has upgraded its technologies to provide a better customer service experience by implementing Amazon Connect for our broker technical support calls. This same platform was introduced a few months ago to support customer service calls in contact centers throughout the organization. As of Thursday, August 1, brokers who call Producer Tech Support will interact with the new system. A few notes about this update: The Tech Support email option will continue to operate as usual. The option to chat with Tech Support will be removed. The option to leave a voicemail will be removed. Brokers will need
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