COVID-19 drives interest in life insurance

According to the 2021 Insurance Barometer Study from Life Happens and LIMRA, the Coronavirus pandemic has driven an increase in life insurance purchase intent, with 31% of consumers more likely to buy life insurance due to COVID-19. 1 The impact is even greater among distinct audiences, with the likelihood of buying increasing to 45% among millennials and 42% among respondents who have household incomes of $150K or more.1 This changing mindset seems to indicate that consumers are thinking of additional ways to protect themselves and their families and that life insurance has become more of a priority relative to other
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Categories: COVID-19, Gerber Life, Industry News, and Life Insurance.

Update to Gerber Life’s pre-assigned ID contracting process

Pre-Assigned ID Contract Processing Temporarily On-Hold   Thank you for your partnership with Gerber Life Insurance. Our goal has always been to provide you with the best service possible. To improve our appointment turnaround time, we are changing the focus on how we process contracts. We are temporarily stopping the option for Pre-Assigned ID’s and going back to Just-In-Time (JIT) processing. What does this mean for you and your Agents? Just-In-Time states: Your Agents first piece of business should be submitted via paper along with their contracting Call Center: Your Agents contracting should be submitted prior to submitting business Pre-Appointment
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Categories: Gerber Life, Industry News, and Life Insurance.

Contracting and Appointments Service Level Improvements

We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of December 16, 2020, we have significantly reduced our processing times and are currently working on Contracting and Appointment requests that were received between December 11 and December 13. All three of our new training classes have completed training and are actively assisting us in reducing the overall pending work. The team is continuing to work hard to reduce the backlog and is forecasting additional improvements in turnaround times over the coming weeks. Please note there are still delays in receiving criminal records
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Contracting and Appointments Service Level Update

We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of October 12, 2020, we are currently working on Contracting and Appointment requests that were received between September 14th and September 18th. We will continue to update our phone and email reply messages to reflect the timeframe of work being processed. Important NEW Updates: The two training classes previously mentioned are in the process of ramping up and have already started assisting in reducing the overall pending work A 3rd training class will join the Contracts and Appointments team on October 26th We
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Contracting and Appointments – Service Level Update

We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. We remain committed to providing you with updates regarding the timeframe for which work is being processed. As of September 2, 2020, we are currently working on Contracting and Appointment requests that were received between August 13-17. We will continue to update our phone and email reply messages to reflect the timeframe of work being processed. For more information on what we are doing to improve our service levels and how you are able to help, refer to the mid-August Contracting and Appointments Service
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Contracting and Appointments – Service Level Update

At Mutual of Omaha, we remain committed to meeting the needs of our business partners, producers and customers. Recently, you may have noticed some delays in the processing of Contracts and Appointments. Several factors have impacted our services levels, including: Significant delays in receiving criminal records from counties in nearly all states which has impacted how long our background checks are taking to complete Our transition to a remote work environment which has required us to adjust our workflow management and has resulted in processing delays Higher than normal call volumes What We Are Doing: We are making several changes
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Update: New contracting process will begin July 1

As you know, we’re transitioning to a new enhanced contracting process for Aetna MA/MAPD products. We’re extremely excited about the efficiencies this new process will bring (e.g., it’s going to exponentially shorten and simplify the entire contracting process). To help ensure a successful rollout, we’re moving the start date for the new contracting process from June 17 to July 1. Please note that we adjusted the other project dates accordingly. As always, thank you for your business. And thank you for your support as we finish implementing this new tool. For more information on the new contracting process, click here.
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Categories: Aetna, Industry News, and Medicare Supp./Adv..