AIG Names Lex Baugh as Chief Executive Officer, North America General Insurance

American International Group, Inc. (AIG) announced on Tuesday the appointment of Lex Baugh as Chief Executive Officer, North America General Insurance. In this newly created role, Mr. Baugh will oversee AIG’s U.S. and Canada General Insurance business, with responsibility for the development and execution of a profitable, client-focused strategy. He will report to Peter Zaffino, Chief Executive Officer, General Insurance, as a member of the General Insurance Executive Leadership Team. The appointment is effective immediately. Most recently, Mr. Baugh served as President of Liability and Financial Lines at AIG, overseeing the largest part of the global Commercial portfolio. Prior to
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Categories: Accident Insurance, American General, and Critical Illness.

AIG Operations: Service Improvement Plan, Final Update & What’s Next

Service Improvement Plan: Final Update, and What’s Next Earlier this year, we recognized there were challenges with our new business turnaround times and other service issues — and we committed to getting them right for you. While we’ve made great strides, we recognize that we have more work to do. We promised that by September 30 we would meet or exceed standard times for our Service Level Agreement and establish a path to future improvements. Thanks to your support and partnership, we’ve improved turnaround times across the board. We’re also positioned for additional improvements as we continue to add resources,
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Categories: Accident Insurance, American General, and Critical Illness.

Important Information for Insureds Living in Florida

At American General Life Insurance Company (AGL), our first priority is the welfare of our customers. In response to challenges created for Florida residents by Hurricane Irma, we are working with state regulators to support affected clients during this difficult time. Effectively immediately, a temporary suspension is in effect on lapses, terminations, cancellations and other time-sensitive provision requirements of the insurance policies or annuity contracts for all insured AGL customers residing in the state of Florida. This suspension includes all counties in the state. This action is taken to protect the policyholders from unintentional termination. We will process other requests
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Categories: Accident Insurance, American General, and Critical Illness.

AIG: Producer Sales Practices Manual Updated

Producer Sales Practices Manual Updated Guidelines and procedures in the “Producer Sales Practices Manual,” formerly known as the “Compliance Manual,” have been updated and consist of additional: DOL, Elder & Vulnerable Client Protection, STOLI/IOLI, Do Not Call Requirements, AIG Company Information Protection, and Prohibition on Pretext Interviews sections, as well as Complaints Section revision. Please click below to review in detail.   Compliance Manual   #goldencareagent #aig
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Categories: Accident Insurance, American General, and Critical Illness.

AIG: Hurricane Irma: Update September 12, 2017

Hurricane Irma: Update September 12, 2017 There have been widespread reports of wind damage, flooding, and power outages in several Southeast states due to the impact of Hurricane Irma. As of Tuesday morning (9/12), the storm had been downgraded to a tropical depression and was expected to continue to lose strength as it moved northward. An immediate priority has been the safety and well-being of the small number of our employees and their families in areas where Irma has caused damages and created disruptions. We do not expect that Irma will have an impact on AIG Life Operations, or on
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Categories: Accident Insurance, American General, and Critical Illness.

CORRECTED Harvey Update: Important Information for Insureds Living in Texas

Corrected: Important Information for Insureds Living in Texas Note: This email was distributed earlier with incorrect dates for the temporary suspension period. Please see corrected dates below. We apologize for the inconvenience. Effective immediately, a temporary suspension is in effect on lapses, terminations, cancellations and other time-sensitive provision requirements of the insurance policies or annuity contracts for insured customers residing in a county declared a federal or state disaster area in Texas. This is to protect the policyholders from accidental termination. We will process other requests to help them in as timely a manner as possible. The temporary suspension applies
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Categories: Accident Insurance, American General, and Critical Illness.

Labor Day Office Closing

Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, United World) will be closed on Monday, September 4th for Labor Day. We will be open on Columbus Day; however, the cut-off dates, times and pay schedules will be affected by the holiday. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff (excluding LTC) 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Labor Day, Monday 9/4/2017 Friday 9/01/2017 Friday 9/01/2017 Wednesday 8/30/2017 Thursday 8/31/2017 Tuesday
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

AIG Operations: Service Improvement Plan Hits Key Milestone

Service Times Cut By More Than Half … And More Improvements Are On The Way Several months ago we announced an ambitious undertaking to transform our service model with the goal of improving your experience and the quality of work delivered, and reducing turnaround times. Our pledge was that by June 30, we would be within time standards of our service level agreements (SLAs) for our key functional areas. We pursued this goal by adding and training new staff, reviewing and improving our processes, implementing system enhancements, and having departments work overtime to deliver on our promises. As a result
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Categories: Accident Insurance, American General, and Critical Illness.

A.M. Best Revises GTL’s Issuer Credit Rating Outlook

A.M. Best Revises Issuer Credit Rating Outlook to Positive for Guarantee Trust Life Insurance Company June 09, 2017 “OLDWICK, N.J. –(BUSINESS WIRE)— A.M. Best has revised the outlook to positive from stable for the Long-Term Issuer Credit Rating (Long-Term ICR) and affirmed the Financial Strength Rating (FSR) of B++ (Good) and the Long-Term ICR of “bbb” of Guarantee Trust Life Insurance Company (GTL) (Glenview, IL). The Credit Rating (rating) outlook for the FSR remains stable. The revised Long-Term ICR outlook reflects GTL’s strong risk-adjusted capitalization levels, its position as a niche player in the senior market and trend of favorable
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Categories: Accident Insurance, Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Independence Day Office Closing

Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, United World) will be closed on Monday, July 3rd and Tuesday, July 4th for Independence Day. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff (excluding LTC) 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Independence Day, Monday 7/3/2017 & Tuesday 7/4/2017 Friday 6/30/2017 Friday 6/30/2017 Wednesday 6/28/2017 Thursday 6/29/2017 Monday 7/3/2017 Weekly and holiday pay schedules are also available on the Sales Professional Access
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).