AIG: Hurricane Irma: Update September 12, 2017

Hurricane Irma: Update September 12, 2017 There have been widespread reports of wind damage, flooding, and power outages in several Southeast states due to the impact of Hurricane Irma. As of Tuesday morning (9/12), the storm had been downgraded to a tropical depression and was expected to continue to lose strength as it moved northward. An immediate priority has been the safety and well-being of the small number of our employees and their families in areas where Irma has caused damages and created disruptions. We do not expect that Irma will have an impact on AIG Life Operations, or on
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Categories: Accident Insurance, American General, and Critical Illness.

CORRECTED Harvey Update: Important Information for Insureds Living in Texas

Corrected: Important Information for Insureds Living in Texas Note: This email was distributed earlier with incorrect dates for the temporary suspension period. Please see corrected dates below. We apologize for the inconvenience. Effective immediately, a temporary suspension is in effect on lapses, terminations, cancellations and other time-sensitive provision requirements of the insurance policies or annuity contracts for insured customers residing in a county declared a federal or state disaster area in Texas. This is to protect the policyholders from accidental termination. We will process other requests to help them in as timely a manner as possible. The temporary suspension applies
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Categories: Accident Insurance, American General, and Critical Illness.

Labor Day Office Closing

Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, United World) will be closed on Monday, September 4th for Labor Day. We will be open on Columbus Day; however, the cut-off dates, times and pay schedules will be affected by the holiday. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff (excluding LTC) 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Labor Day, Monday 9/4/2017 Friday 9/01/2017 Friday 9/01/2017 Wednesday 8/30/2017 Thursday 8/31/2017 Tuesday
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

AIG Operations: Service Improvement Plan Hits Key Milestone

Service Times Cut By More Than Half … And More Improvements Are On The Way Several months ago we announced an ambitious undertaking to transform our service model with the goal of improving your experience and the quality of work delivered, and reducing turnaround times. Our pledge was that by June 30, we would be within time standards of our service level agreements (SLAs) for our key functional areas. We pursued this goal by adding and training new staff, reviewing and improving our processes, implementing system enhancements, and having departments work overtime to deliver on our promises. As a result
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Categories: Accident Insurance, American General, and Critical Illness.

A.M. Best Revises GTL’s Issuer Credit Rating Outlook

A.M. Best Revises Issuer Credit Rating Outlook to Positive for Guarantee Trust Life Insurance Company June 09, 2017 “OLDWICK, N.J. –(BUSINESS WIRE)— A.M. Best has revised the outlook to positive from stable for the Long-Term Issuer Credit Rating (Long-Term ICR) and affirmed the Financial Strength Rating (FSR) of B++ (Good) and the Long-Term ICR of “bbb” of Guarantee Trust Life Insurance Company (GTL) (Glenview, IL). The Credit Rating (rating) outlook for the FSR remains stable. The revised Long-Term ICR outlook reflects GTL’s strong risk-adjusted capitalization levels, its position as a niche player in the senior market and trend of favorable
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Categories: Accident Insurance, Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Independence Day Office Closing

Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, United World) will be closed on Monday, July 3rd and Tuesday, July 4th for Independence Day. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff (excluding LTC) 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Independence Day, Monday 7/3/2017 & Tuesday 7/4/2017 Friday 6/30/2017 Friday 6/30/2017 Wednesday 6/28/2017 Thursday 6/29/2017 Monday 7/3/2017 Weekly and holiday pay schedules are also available on the Sales Professional Access
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

GTL Website Maintenance on 6/25

Sunday, June 25, 2017 | 8:00 AM – 10:00 AM CST On Sunday, June 25, 2017 from 8 AM – 10 AM CST, GTL’s website will be under maintenance and will not be available. We apologize for any inconvenience this may cause. Contact GTL’s Sales Support with any questions: 1-800-323-6907 or agency@gtlic.com   #goldencareagent #gtl
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Categories: Accident Insurance, Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Now Available On AIG Forms Depot: A New Look, Improved Features!

Effective March 3, 2017, we’ve made changes to Forms Depot that make it faster, easier, and more convenient to find and order forms, and to browse and share items from our large catalog of marketing materials. What’s New on Forms Depot? Enhanced interface: You’ll see more options on the home screen to find the form or collateral you need. Advanced search capabilities: In addition to the standard search by Service Type, State, etc., users can now review and search by Favorites, Featured Items, Previous Orders, and Recently Viewed. Users can also launch a new search directly from the Search Results
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Categories: Accident Insurance, American General, and Critical Illness.

AIG New Business Bulletin: Lockbox Addresses for AGL New Business

Now Available! Lockbox Addresses for AGL New Business Applications and Initial Premiums Great news! Our new lockbox system for New Business submissions for Life and A&H products underwritten by American General Life Insurance Company (AGL) is now active and ready for your business. This means faster, more efficient, and more secure handling of your case submissions! The mailing addresses listed below are now effective for all New Business submissions and correspondence for Life and A&H products underwritten by AGL: ✓ New Business applications ✓ Initial premium payments ✓ Related forms     Regular Mail Effective March 1, 2017 Overnight Mail
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Categories: Accident Insurance, American General, and Critical Illness.

AIG Operations: Service Improvement Plan 2017

We know there are challenges with new business turnaround times. We are committed to getting it right for you. If you are experiencing challenges with turn-around times or other issues on business submitted with us, please accept our sincere apologies for any disruptions your and your clients have experienced. As you may be aware, we are in the process of upgrading our multiple legacy systems to a state-of-the-art policy administration system, and we realize it hasn’t always been a smooth ride as we fully implement the new system. However, the end result will position us to be a top-tier carrier
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Categories: Accident Insurance, American General, and Critical Illness.