Experiencing session timeouts in the Thrivent e-App? iPipeline has determined this happens most often when users first access FormsPipe and then subsequently launches the e-App on iGO. If the user leaves FormsPipe open in the background, it continues to use the FormsPipe instance for the session timeout and not iGO. To prevent unexpected session timeouts, users should close FormsPipe so the session no longer times out in the background. iPipeline is working on a more permanent fix to the issue, and has this scheduled for their next product Sprint. #goldencareagent #thrivent #ltc
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Enhanced LTCi Prescreening Process
New prescreening team reduces turnaround times To improve the response time on underwriting prequalification requests, as well as to help expediate the cycle time for new business, Thrivent LTCi prequalification requests will now be processed by emailing LTCiPreQual@Thrivent.com. With our previous process, we strived for a 24-hour response time, but that should be greatly improved with our new process. We have successfully tested this approach in a pilot with a few select BGAs and have experienced greatly improved turnaround times. This experienced prescreening team is helping alleviate some of the burden from our underwriters at LTCG, helping to further reduce
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Updated MutualCare® Solutions Product Guide
The MutualCare® Solutions Product Guide is available for download. Updates include: Page 19 – Updated State License Guidelines Page 34 – Updated State License Guidelines Download the new version here or order through your normal ordering channels. Updated MutualCare® Solutions Product Guide #goldencareagent #mutualofomaha
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Important Information: Inforce Rate Increases for Long-Term Care Insurance
From time to time, we must make prudent business decisions necessary for the long-term financial health of Mutual of Omaha. After careful review of our inforce long-term care business, cost of services, claims data and the economic environment, we have made the difficult decision to file and implement rate increases on all long-term care policies issued prior to 2013 with the exclusion of LTC09 in the state of California. Mutual of Omaha remains committed to the long-term care insurance marketplace and this reprice does not affect our commitment to you or our policyholders. Mutual of Omaha’s Long-Term Care product remains
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Updated LTCi Underwriting Guide Available
The MutualCare® Solutions Underwriting Guide has been updated with the latest underwriting standards, including: New COVID-19 Guidelines Updated uninsurable health conditions as well as additional clarification on eligible rate classes on certain health conditions Updated uninsurable medications Paramed ordering clarification To download the updated guide, click here. Our long-term care underwriters are here to help you issue policies faster and get paid sooner. For any specific underwriting questions, you can call our dedicated team at 1-800-551-2059 or email ltcunderwriting@mutualofomaha.com. Updated LTCi Underwriting Guide Available #goldencareagent #mutualofomaha
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Huddle Up with Mutual of Omaha for LTCi Awareness Month
Only the Best Play Here Everyone wants to be the best at what they do. But just like in football, you have to be willing to put in the time and work to get there. At Mutual of Omaha, we know what it takes to be the best, because we’ve spent over a century building a reputation for fulfilling promises to customers and partnering with the best players in the industry – including you! Long-Term Care Awareness month is a perfect time to huddle up with customers and make a game plan for their future. To help inspire you to
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Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
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Washington State backdating clarification
Washington State backdating clarification To clarify the last communication’s statement concerning backdating, any Washington State application received between November 1, 2021 and November 30, 2021, will not have the option to backdate. Washington State applications received on or after December 1, 2021, will once again have the option to backdate. We apologize for any confusion this may have caused. For agent inquiries contact your dedicated NGL Agent Services Team at 888.505.2332 or status@ngl-essentialltc.com. For sales questions contact the NGL Long-Term Care Sales Team at LTC@nglic.com. Washington State backdating clarification #goldencareagent #ngl
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Washington State New Business
Washington State New Business Beginning November 1, 2021, NGL will begin accepting new applications from Washington State. Due to the demand for LTC planning the Washington Cares Fund continues to generate, NGL has made the decision to place the following temporary minimums on all new Washington State applications: $3,000 annual lifetime premium – Modal equivalents – $1,560 semiannual, $810 quarterly, $263 monthly $6,000 annual 10-Year premium – Modal equivalents – $3,120 semiannual, $1,620 quarterly, $525 monthly $30,000 single premium Joint applications are subject to these minimums per application, not per applicant. Applications that do not meet the minimums listed above
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Mutual of Omaha Joins Forces with The Dodo in “Saving the Wild”
OMAHA, Neb. (Oct. 25, 2021) – “Mutual of Omaha’s Wild Kingdom” has joined forces with The Dodo, the most-viewed and engaged with animal brand globally, to bring new awareness to endangered species’ struggle for survival on our changing planet. This partnership will create an all-new digital series entitled “Saving the Wild” to tell heartwarming stories that illustrate the many challenges animals face in the wild. From a penguin who’s afraid of water to bear cubs who suffered burns in a wildfire, the stories harken back to the original “Wild Kingdom” television series while highlighting The Dodo’s modern, animal-focused storytelling. “We’re excited
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The Consumer Claims Flyer is Here!
The Consumer Claims Flyer is Here! You’ve asked for the Consumer Claims Flyer, it and now it’s here! This step-by-step flyer is a great tool to help you explain the NGL EssentialLTC claims process to your clients. It lays out eligibility for claims and the steps your clients can expect when filing for benefits. It will be available on the Agent Resource Center in the Consumer Approved Materials dropdown under the Sales & Marketing tab beginning Friday, October 29, 2021. We look forward to bringing you new materials like the Consumer Claims Flyer to help increase your business in the
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