The state of California requires that insurers communicate standards for the prompt handling of claims to all individuals that may be in contact with our customers and could receive notice of a claim. On an annual basis, the company’s Chief Compliance Officer must certify compliance with the California Fair Claims Settlement Practices regulations. Although you do not process claims, you play a very important role in supporting the Claims area to meet the standards set by California. This communication is intended to serve as a reminder of the California requirements, which state: Upon receiving notice of claim (written or oral)
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Mutual of Omaha to Retire Corporate Logo
OMAHA, Neb. (July 17, 2020) – Mutual of Omaha today announced several new initiatives to address issues of racial equity and social justice, including the removal of Native American imagery from its corporate logo and additional funding for initiatives and charities addressing these issues. “Mutual of Omaha has a longstanding commitment to diversity and inclusion, both within our company and in our community. As an organization and a leadership team, we are focused on taking additional actions to answer the call for racial equity and inclusion,” said Mutual of Omaha Chairman and CEO James Blackledge. “We have spent time listening
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Mutual of Omaha to Retire Corporate Logo
From the Desk of Tess Grace You may have seen today’s press release from Mutual of Omaha Chairman and CEO James Blackledge announcing that Mutual of Omaha is retiring the Native American imagery from our logo. Mutual of Omaha has a strong commitment to diversity and inclusion. We believe our logo should reflect who we are as a company, our values and our commitment to our customers. Please refer to the announcement from James and the Q & A document for additional details. If you have any additional questions, please reach out to me or a member of the sales
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Lifting LTC Restrictions in Ten Additional States
Lifting LTC Restrictions in Ten Additional States Effective July 20, 2020, Mutual of Omaha is pleased to announce additional states where the age restriction will be lifted for LTC applications age 65 and over. Please refer to the Frequently Asked Questions document for a current list of all states and effective dates. Kentucky Maine Minnesota New Hampshire New Mexico North Carolina Ohio Pennsylvania Vermont Virginia We continue to evaluate lifting restrictions for the remaining states of California, Oregon and Washington. Until then, these states must follow the guidelines and processes outlined in our temporary underwriting guideline communication. Reminder: Underwriters will
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Important Information Regarding EMSI Closure
On Friday, July 3, one of our approved paramedical companies, Examination Management Services Inc. (EMSI), announced they were ceasing operations effective immediately. This closure impacts exams and APSs ordered by the agent through EMSI. Please note: This does not impact exams and APSs ordered by the Mutual of Omaha home office since those are ordered through ExamOne. What You Need to Do: Any exams that were scheduled by the agent through EMSI will need to be rescheduled using one of the approved paramedical companies listed below. If your client has an exam scheduled with EMSI, it is important to let
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GoldenCare Newsletter | July 6, 2020
Read Full GoldenCare Newsletter, July 6, 2020 Edition In this GoldenCare Newsletter Edition From GoldenCare: Diversify your portfolio for greater sales success! Join us for product and sales live and prerecorded training. Stay up-to-date on all the latest and greatest in the industry. For a list of current topics and to get in on the discussion Click Here. Appoint with all the Top Carriers LTCCEO Updates: NEW UPDATE! If you haven’t updated yet or you haven’t got your copy, contact us today to find out how! Current installs: Double click “Check for Updates” on your desktop to receive
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Mutual of Omaha LTC Issue Age Restriction Lifted in Additional States
Mutual of Omaha LTC Issue Age Restriction Lifted in Additional States Mutual of Omaha is pleased to announce we are lifting restrictions for LTC applications age 65 and over in additional states effective July 6, 2020. Please refer to the Frequently Asked Questions document for a current list of all states and effective dates. Connecticut District of Columbia Illinois Massachusetts Michigan New Jersey New York Rhode Island We continue to evaluate lifting issue age restrictions for additional states. Until then, all states not identified must follow the guidelines and processes outlined in our temporary underwriting guideline communication. Reminder: Underwriters will
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Online Applications Can Simplify Your Life
We are proud to offer a diverse Simplified Issue product portfolio so you can find the right solution for each of your clients – and fast. Term Life Express, Living Promise Whole Life (Final Expense), Children’s Whole Life, Accidental Death and most recently – IUL Express and GUL Express – are all available on iPipeline e-Application. Some of the benefits of using an e-Application: Helps you complete the application in good order – saving you and your client time Ensures you are always you using the correct forms Quicker issue for your clients – which means you get paid faster
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Independence Day Office Closing 2020
Mutual of Omaha and its affiliates (United of Omaha and United World) will be closed on Friday, July 3rd for Independence Day. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Independence Day, Friday 7/3/2020 Tuesday, 6/30/2020 Tuesday, 6/30/2020 Monday, 6/29/2020 Monday, 6/29/2020 Friday, 7/3/2020 Weekly and holiday pay schedules are also available on the Sales Professional Access (SPA) website. If you have any questions, please contact your Sales Director
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Case Study: Why Clients Get Issued “Other Than Applied”
Camila, a 63-year-old woman in Arizona, applied for MutualCare® Custom Solution. She was quoted Select; however, after underwriting review, a Class I rate was offered. How did this happen? During the application process, Camila hadn’t told her agent about a stroke she had 3 years ago, and it was discovered when the underwriter reviewed her medical records. This stroke history changed Camila’s rate class, and upon discovery the underwriter emailed the agent regarding the rate class change and encouraged the agent to call and discuss options with the client. The agent discussed the rate class change with the client and
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