LTCG Juneteenth Office Closing

Mutual of Omaha’s new business application processing vendor, LTCG, will be closed on Monday, June 20, 2022, in observance of the Juneteenth holiday. This closure includes the customer service department. Applications can still be submitted as normal and will be processed once the office reopens again on Tuesday, June 21, 2022, at 7:00 a.m. CT. Long-Term Care Customer Service Contact Information Phone Number: 1-877-894-2478 Hours of Operation: Monday – Fridays, 7 a.m. to 5 p.m. CT   If you have any questions, please reach out to your usual Mutual of Omaha contact.   LTCG Juneteenth Office Closing   #goldencareagent #mutualofomaha
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Now on LinkedIn: Mutual of Omaha Brokerage Sales Team!

We are very excited to announce the expansion of our social media presence to now include LinkedIn! Social media is an important facet in running your business and interacting with your clients. We value your commitment to maintaining a presence with your business on these platforms and want to provide you with top-notch content for the platforms you and your audience use the most. LinkedIn is the social media platform that understands the value of building professional relationships. The purpose behind the content we create and share on our Brokerage Sales Team LinkedIn profile is to help brokers continue to
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

New Contracting Forms for Mutual of Omaha

Mutual of Omaha Producer Services Department has made the decision to change our background check vendor to Business Information Group, Inc. Updates have been made to our contracts as well as to the Fair Credit Reporting Act (FCRA). Please note, this is not a version change, this is a change that reflects the new background vendor, as well as requirements shown here: Contract Information and Signature Form – Producer Information Section 1 Middle Name Required – if not applicable, a check box has been added to the producer information name section We encourage the producer to complete this as it
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Benefit Change Option for Existing DVH Product Customers

We recently communicated about price adjustments on the SureBridge Prime DVH product for new business and in force policies with customers receiving an increase at 6 months in some states (AK, AL, AZ, CA, CT, DC, GA, ID, IL, KS, KY, ME, MI, MN, MO, ND, NE, NV, OH, OK, PA, SC, TX, UT, VA, WI, WV, and WY). Understanding some budgets may not allow for a rate increase, we are offering an option that may help. Customers who have been impacted by the 6-month rate increase and would like to lower their benefit level to make the premium more
Read More

Categories: Dental, Industry News, and SureBridge.

New Way to Connect to Okta to Update Your Authentication Methods

Mutual of Omaha has modernized the way producers and marketers securely access our network and applications by implementing a new platform called Okta. Once you have successfully created an account in Okta, you can set up or update multi-factor authentication methods (MFA) through your Sales Professional Access (SPA) account. We have made it easier to update or add additional MFA methods by adding a link directly to your Okta MFA settings, on your SPA Profile page (https://login.mutualofomaha.com/enduser/settings). Click here to see step-by-step screen shot instructions. If you have further questions, please contact the service desk at 800-847-9785.   New Way
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Premium Change for SureBridge Prime DVH in More States

After nearly three years of success in the Dental-Vision-Hearing market, the time has come to adjust pricing on the SureBridge Prime DVH product. This premium change will better position the product against rising costs and help ensure its continued success in the DVH space. Effective June 3, 2022, rates for SureBridge Prime DVH plans will be adjusted for new business and existing policies that have been in force for more than 6 months in the states of AK, DC, GA, KS, KY, MI, MO, ND, OH, PA, SC, UT, WI, and WV and after 12 months in the states of
Read More

Categories: Dental, Industry News, and SureBridge.

Correction: Premium Change for SureBridge Prime DVH

We previously notified you of a rate adjustment in the pricing of the SureBridge Prime DVH product, effective May 6, 2022, for new business. We also indicated that premiums would change on this same date for existing policies that have been in force for more than 12 months in the states of AL, AZ, CT, ID, IL, MN, NE, OK, and WY. CORRECTION: The premium change for existing policies in the states shown above will take place after they have been in force for more than 6 months, not 12 months. The letters sent to your customers are correct. This
Read More

Categories: Dental, Industry News, and SureBridge.

Billing Changes and New Customer Website for SureBridge New Business Only

Starting on May 6, 2022, applications received for SureBridge supplemental products will have a new billing process and customer website for Alabama, Arizona, Connecticut, Florida, Indiana, Michigan, New Hampshire, Oklahoma, South Carolina, Utah and Virginia. These updates apply to NEW customers only and do not affect current customers. There are no changes for business dated prior to May 6th. Click here for more important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how billing for new business will differ from that of previous business
Read More

Categories: Dental, Industry News, and SureBridge.

New Contact Information Section on SPA

You can now easily find Mutual of Omaha contact information on Sales Professional Access (SPA). Go to the Sales & Marketing tab and under the Connect section, select product type and you will find an easy-to-navigate page with all the contacts you need in one spot.   New Contact Information Section on SPA   #goldencareagent #mutualofomaha
Read More

Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Billing Changes and New Customer Website for SureBridge New Business Only

Starting on April 8, 2022, applications received for SureBridge supplemental products will have a new billing process and customer website for Alaska, Arkansas, Delaware, District of Columbia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Nebraska, Nevada, North Dakota, Oregon, South Dakota, West Virginia, and Wyoming. These updates apply to NEW customers only and do not affect current customers. There are no changes for business dated prior to April 8. Click here for more important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how
Read More

Categories: Dental, Industry News, and SureBridge.