Please be aware of the following US holiday telephone solicitation bans for the month of November 2020: On Wednesday, November 11, 2020: Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of Veterans’ Day. On Thursday, November 26,2020: Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of Thanksgiving. On Friday, November 27, 2020: Louisiana may prohibit unsolicited marketing calls to residents in observance of Acadian Day (may be declared by the governor). On Friday, November 27, 2020: Pennsylvania prohibits unsolicited marketing calls to residents in
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Holiday Telephone Solicitation Bans for September 2020
Please be aware of the following US holiday telephone solicitation bans for the month of September 2020: On Monday, September 7, 2020: the following states prohibit unsolicited marketing calls to residents in observance of Labor Day. Alabama Louisiana Mississippi Pennsylvania Rhode Island Utah Holiday Telephone Solicitation Bans for September 2020 #goldencareagent #mutualofomaha
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Premium Repayment Plans
Mutual of Omaha remains committed to helping our customers during these challenging times. We continue to follow regulatory guidance on a state-by-state basis regarding extending grace periods and/or non-cancellation/non-renewal requirements on insurance policies. In certain circumstances, clients who have been impacted by the COVID-19 pandemic may be eligible for repayment plans on their deferred premiums. Please direct any clients who inquire about their repayment options to contact Policyowner Services at 800-775-6000. Premium Repayment Plans #goldencareagent #mutualofomaha
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Holiday Telephone Solicitation Bans for August 2020
Please be aware of the following US holiday telephone solicitation bans for the month of August 2020: On August 10, 2020: Rhode Island prohibits unsolicited marketing calls to residents in observance of Victory Day. On August 30, 2020: Louisiana prohibits unsolicited marketing calls to residents in observance of Huey P. Long Day. Holiday Telephone Solicitation Bans for August 2020 #goldencareagent #mutualofomaha
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California Fair Claims Settlement Practices Regulation
The state of California requires that insurers communicate standards for the prompt handling of claims to all individuals that may be in contact with our customers and could receive notice of a claim. On an annual basis, the company’s Chief Compliance Officer must certify compliance with the California Fair Claims Settlement Practices regulations. Although you do not process claims, you play a very important role in supporting the Claims area to meet the standards set by California. This communication is intended to serve as a reminder of the California requirements, which state: Upon receiving notice of claim (written or oral)
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Understanding your Exposure with Telephone Solicitations
Telephone solicitations are an important aspect of insurance marketing. Unfortunately, this has become a high-risk endeavor. The Telephone Consumer Protection Act of 1991, better known as the TCPA, was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit. Attorneys’ fees for defending TCPA actions can easily reach hundreds of thousands of dollars and multi-million dollar settlements are, unfortunately, a common occurrence. Agents and brokers are expected, and contractually required, to act
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Holiday Telephone Solicitation Bans for the month of July 2020
Please be aware of the following US holiday telephone solicitation bans for the month of July 2020: On both Friday, July 3, 2020 and Saturday, July 4, 2020: Alabama, Louisiana, Pennsylvania, Rhode Island, Utah, and Mississippi prohibit unsolicited marketing calls to residents in observance of Independence Day. On Friday, July 24, 2020: Utah prohibits unsolicited marketing calls to residents in observance of Pioneer Day. Holiday Telephone Solicitation Bans for the month of July 2020 #goldencareagent #mutualofomaha
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Holiday Telephone Solicitation bans for the month of June 2020
Please be aware of the following US holiday telephone solicitation bans for the month of June 2020: On Monday, June 1, 2020: Alabama prohibits unsolicited marketing calls to residents in observance of Jefferson Davis Day. On Wednesday, June 3, 2020: Louisiana prohibits unsolicited marketing calls to residents in observance of Confederate Memorial Day. On Sunday, June 14, 2020: Pennsylvania prohibits unsolicited marketing calls to residents in observance of Flag Day. Holiday Telephone Solicitation bans for the month of June 2020 #goldencareagent #mutualofomaha
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Upcoming Changes to Sales Support
Mutual of Omaha is committed to providing you with effective resources and services that makes us easy to do business with. As a result of your feedback and to serve you better, we will be implementing some changes to the prompts on our Sales Support toll free phone line (1-800-693-6083). The new prompts will allow you to select the product, service or department you are calling in for and route you directly to the correct representative that can help. During the next few weeks, we will be slowly transitioning all incoming calls to the new prompts. In the interim, you
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Getting Started with SPA
Sales Professional Access, or SPA, is our agent portal. Here you can find reporting, case status, download forms and marketing materials – plus so much more! We created a new guide to help you get started if you are a new agent. It’s also a great resource if you need a refresher on what resources are available on SPA. The guide takes you from registration to reporting – and everything in between. Download your guide today and take a tour of SPA. Getting Started with SPA #goldencareagent #mutualofomaha
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