Processing times return to business as usual

Long-term care processing times return to business as usual

Processing times for long-term care (LTC) new business applications have returned to business as usual.

What you need to know

  • Starting in late May 2021, an unprecedented number of LTC applications were submitted in response to the Washington Cares Fund. This one-time event resulted in industry-wide service delays and long processing times for new business.
  • We have been working diligently the past several months to process the large inventory of pending cases and are happy to share that the new business backlog has significantly reduced, returning processing times for new applications to “business as usual.”
  • A small number of aged cases are waiting for additional requirements or information needed to make an underwriting decision or issue the contract.
  • We have identified important learnings and implemented solutions to minimize the impact if an event like this happens again. We are also using this experience to identify ways to enhance the purchase experience for LTC.

Helpful tips
To help improve the experience and overall cycle times:

Thrivent PreQual Form image

PreQual Form

 
Thrivent Underwriting Process Trifold image

UW Brochure

 
Thrivent Underwriting Guide image

UW Guide

 

 
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