Long-Term Care – Care Coordination

Today’s Reality — When individuals require assistance with their daily tasks, families frequently find themselves in a situation that demands quick action, with numerous choices to evaluate and immediate judgments to render. The Solution — Mutual of Omaha’s long-term care insurance policies feature a care coordination benefit designed to assist families in handling the long-term care requirements of their loved ones. When a claim is initiated, a care coordinator is assigned to the family as their primary point of contact. This coordinator collaborates closely with the family to organize services and the care needs are properly addressed. Let’s take a
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Protection When You Need It

We sold our first long-term care insurance policy in 1987, and since then, we’ve paid over $1.3 billion in benefits to long-term care policyholders. On average, we pay over $11 million per month in long-term care claims. The need for a long-term care can arise at any time. When your clients believe they may need to file a long-term care claim, they can contact you directly or reach out to the Long-Term Care Claims Department. That means the promise we make to be here when your clients need us has not, and will not change. For more information on how
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Two Policies, Same Great Features

Both policies in the MutualCare Solutions portfolio provide coverage for home health care, as well as care received in an assisted living facility and nursing home. They also contain many of the same features and benefits. Cash Benefit with No Elimination Period     • Provides cash to pay for any cost associated with LTC expenses Monthly Benefit Amount     • Allows greater flexibility to maximize policy benefits Calendar-Day Elimination Period     • Provides reimbursement benefits sooner Stay-at-Home Benefit     • Includes multiple benefits to help people stay at home as long as possible Low Inflation Protection
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Know the Difference Between MutualCare Secure Solution and MutualCare Custom Solution

Whether you’re new to selling LTCi or have been at it for years, understanding the difference is key to better serving your clients. MutualCare® Secure Solution is a traditional long-term care policy that allows people to plan ahead for their long-term care needs. By adding this measure of security to their retirement portfolio, they know that a portion of their long-term care expenses will be covered. MutualCare® Secure Solution is perfect for: Customers who are looking for easy-to-understand benefits and the security of knowing they have some measure of asset protection Agents who like a product with simple design and
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Inflation Protection

It’s without question that the cost of healthcare will rise in the coming years. Helping your clients fight inflation is a great way to ensure they have the coverage needed as they age. Inflation Protection The current maximum monthly benefit and remaining policy limit increase annually by the percentage the insured selects The increase occurs on each policy anniversary date for the length of time the insured selects – either for the life of the policy or for a limited period of time Inflation Protection Buy-Up Option The buy-up option is only available on MutualCare® Custom Solution policies Each year,
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Great News! Automatic Bill Pay is Accessible

Beginning August 7, 2023, existing policyholders will be able to sign up for Automatic Bill Pay for all modes (monthly, quarterly, semi-annually, or annually) in various ways. For policies issued between 1987 and 2003 Policyholders can log in to Customer Access and complete their billing mode change under the “Billing” tab or Call Customer Service at 1-877-845-0872 to request mode changes For policies issued 2004 and later Policyholders can complete and return the Benefit Change Request Form and Electronic Funds Transfer Authorization along with a voided check or Call Customer Service at 1-800-921-9334 to request mode changes Please note, Automatic
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

LTC Sales Contest — Earn a Bonus!

An LTC Sales Bonus Is Within Reach! There’s nothing quite like earning a bonus. Knowing that you did what it takes to go above and beyond to earn a little extra for yourself feels really good. And in this case, you’ll also feel good knowing that you’re helping protect your clients from the unexpected financial burden that can result from not having long-term care insurance. It’s a win-win! So get excited, because a bonus is within your reach! We’re having an LTC Sales contest that can help you earn yourself a 5% bonus! Here’s what you need to know: Only
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Understand Elimination Periods

Lets talk about elimination periods. Its important for clients to understand long-term care insurance ins and outs and the benefit options available to them. Helping your clients understand the different types of elimination periods is key. Explain the terms: Elimination period — The short answer is, “waiting period.” It’s how long a policyholder has to wait until their coverage goes into effect. The elimination period countdown begins once the policyholder has begun receiving LTC services. Service day elimimnation period — This means only the days when the policyholder receives covered services can go towards the elimination period. Calendar day elimination
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Care Coordination Provides Real Value for Families

The need for long-term care can come on fast or over time. Family members often need help in finding appropriate care for loved ones. Help your clients understand how it works: The insured or a trusted family member calls the toll-free number in the policy to initiate a claim. A care coordinator contacts the insured or the family member to assess the need for long-term care services. The care coordinator then develops a personalized plan of care and helps to arrange for services. The care coordinator continues to monitor the insured’s progress and the quality of care received. Check out
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Understand Your Role in the Claims Process

When the need for long-term care services arises, the agent is often the first person the policyholder contacts. That’s why it’s important for you to know how the claims process works in order to understand your role. Making initial contact- The insured may contact you as their first step. Gathering information- A representative from Mutual of Omaha’s claims department will talk with the insured to gather more information. Explaining how the policy works- Not all LTC policies are the same. Determining benefit eligibility- Each policy states how the insured is eligible for benefits. Paying the claim- After the elimination period
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).