The need for long-term care can come on fast or over time. Family members often need help in finding appropriate care for loved ones. Help your clients understand how it works: The insured or a trusted family member calls the toll-free number in the policy to initiate a claim. A care coordinator contacts the insured or the family member to assess the need for long-term care services. The care coordinator then develops a personalized plan of care and helps to arrange for services. The care coordinator continues to monitor the insured’s progress and the quality of care received. Check out
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When the need for long-term care services arises, the agent is often the first person the policyholder contacts. That’s why it’s important for you to know how the claims process works in order to understand your role. Making initial contact- The insured may contact you as their first step. Gathering information- A representative from Mutual of Omaha’s claims department will talk with the insured to gather more information. Explaining how the policy works- Not all LTC policies are the same. Determining benefit eligibility- Each policy states how the insured is eligible for benefits. Paying the claim- After the elimination period
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Exciting News, LTC policyholders now have an enhanced experience when signing into Customer Access. Once they sign in, they will no longer need to log in to two websites to access their LTCi policy. *For any policyholders who have previously saved a link to their LTC account as their default web page they will be directed to sign in to Customer Access. Through Customer Access, policyholders will have features available to help them manage their account information such as: Update personal & billing information Enroll in automatic deduction Review policies or request duplicate documents initiate claims online View claim status
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In today’s market it’s more important than ever to consider the financial strength and stability of the company you choose to do business with. Three Ways Mutual of Omaha Comes Out on Top When it comes to finding the right long-term care solution for a client, you have more options than ever. Here are three things we think will put Mutual of Omaha’s LTCi at the top of your list. Commitment to Traditional LTCi Training and Support Strength and Experience Take a look at three reasons why Mutual of Omaha comes out on top in the LTCi space.   Stack
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