Beginning August 7, 2023, existing policyholders will be able to sign up for Automatic Bill Pay for all modes (monthly, quarterly, semi-annually, or annually) in various ways. For policies issued between 1987 and 2003 Policyholders can log in to Customer Access and complete their billing mode change under the “Billing” tab or Call Customer Service at 1-877-845-0872 to request mode changes For policies issued 2004 and later Policyholders can complete and return the Benefit Change Request Form and Electronic Funds Transfer Authorization along with a voided check or Call Customer Service at 1-800-921-9334 to request mode changes Please note, Automatic
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Lets talk about elimination periods. Its important for clients to understand long-term care insurance ins and outs and the benefit options available to them. Helping your clients understand the different types of elimination periods is key. Explain the terms: Elimination period — The short answer is, “waiting period.” It’s how long a policyholder has to wait until their coverage goes into effect. The elimination period countdown begins once the policyholder has begun receiving LTC services. Service day elimimnation period — This means only the days when the policyholder receives covered services can go towards the elimination period. Calendar day elimination
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