Q: How is the Restoration of Benefits being administered? A: After receiving facility care, or home health care benefits, if the insured has not received any benefits for 180 days, we will restore their benefit period to its original benefit period. This restoration of benefits is regardless of whether or not the insured has used their entire benefit period. The insured would still be subject to the lifetime maximum benefit period outlined in the policy.     #goldencareagent #manhattanlife #mac
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Please be aware that ManhattanLife is experiencing intermittent outages with ManhattanDirect 2.0. Their teams are working to correct this issue as soon as possible and apologize for any inconvenience. If you need immediate assistance or require a paper application, please contact GoldenCare at 800-842-7799. We appreciate your patience.     #goldencareagent #manhattanlife #mac
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ManhattanLife is pleased to announce that the footprint of their Home Health Care Select plan continues to grow! The enhanced plan is now available in North Dakota! Below is an updated state availability map.   HHC Select State Availability     #goldencareagent #manhattanlife #mac
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Q: Why does the status for initial applications submitted by new agent’s read “Pending Agent appointment”? A: When new agents submit their 1st application, this is when the background check will be initiated. Background checks usually take 3-5 business days depending on the state. Rest assured, your applications are still being processed while we wait on the background check. Once the background check is completed, an update will occur in the ARC Agent Resource Center. Please remember there is a 24HR Business Day delay from the main system to the ARC System.     #goldencareagent #manhattanlife #mac
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Q: Can insured’s use their OmniFlex STC while in a foreign country? A: No. Per the Policy Limitations and Exclusions, confinement, treatment, or care received outside of the United States except for prescription drugs received in Canada are not covered.     #goldencareagent #manhattanlife #mac
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We have exciting news to share! The payment section of ManhattanDirect 2.0 has been updated to allow for greater flexibility of payment options during the enrollment process. The steps are outlined below. Upon reaching the ‘Payment’ tab during the enrollment process, you will be greeted with a fresh new payment view. Here, you have the power to preview the rates for the products you have chosen by simply adjusting the ‘Payment Method’ and ‘Billing Frequency’ options. To do so, simply click on the arrow located on the right side of the label, which will reveal a drop-down menu. After you
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ManhattanLife is pleased to announce that the footprint of their Home Health Care Select plan continues to grow! The enhanced plan is now available in Tennessee & Rhode Island. Below is an updated state availability map.   HHC Select State Availability     #goldencareagent #manhattanlife #mac
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