IMPORTANT: CSG Site Maintenance

The CSG Actuarial agent quoting platform will be undergoing security maintenance this weekend on Saturday, September 24 and Sunday, September 25. During this time, you may experience disruption in accessing or signing into the platform, including accessing the CSG APP within MedicareCENTER. We apologize for any inconvenience this may cause.   To learn more about the CSG Actuarial Platform, contact GoldenCare at 800-842-7799 or email marketing@goldencareusa.com.   #goldencareagent #csgactuarial
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

CMS Requires New Verbal Disclaimer to be Read During Telephonic Sales Calls

The disclaimer announced in the 2023 CMS Final Rule extends to telesales calls and must be read within the first minute of the call. This disclaimer now applies to all third-party CY2023 materials as well as telesales calls beginning October 1, 2022. This rule was implemented after CMS reviewed beneficiary complaints and listened to the sales organizations’ telephonic enrollments. From this, CMS determined that many beneficiaries are confused about the enrollment process as well as the plan choices available to them. This disclaimer was created to help clear up that confusion. DISCLAIMER: “We do not offer every plan available in
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

Med Adv & Part D E-Applications Now Available on CSG

CSG Actuarial is now offering Medicare Advantage and Part D enrollments on the Market Advisor agent quoting and enrollment tool in the CSG APP inside MedicareCENTER and on the GoldenCare-branded quoting tool! Join us Wednesday, September 21 at 2 p.m. Central Time for a full demonstration of the E-Application. Humana and Zing Enrollments available more – more top carriers will be available for AEP. REGISTER NOW   Key features of Medicare Advantage/Part D Quoting & Enrollments: Links to Complete HRAs Capture and Store Scope of Appointments Enter and Store Prescription Drugs and Pharmacies County, Plan and Company Enrollment Data Med
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

How can I record calls in compliance with the new CMS call recording requirements?

How can I record calls in compliance with the new CMS call recording requirements?   New CMS Call Recording Requirements: GoldenCare’s Team is here to help CMS has new Medicare marketing rules and guidelines that apply to MA plans, PDP plans and MAPD plans — they affect how you work as an agent and will likely mean big changes for you and your organization. The changes include: New requirements for third-party marketing organizations like Integrity and its partners A new process for submitting marketing materials to CMS A new, broader definition of “marketing” that expands the types of materials that
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

MedicareCENTER – Humana & Anthem Update

We have been notified of issues with MedicareCENTER not displaying agents’ Humana & Anthem plans properly and I wanted to give you an update on what we know. We apologize for the inconvenience this has caused. Humana — this should be fixed by 06/02 in Connecture, but Sunfire does tend to take a bit longer. For Sunfire, it could be 48-72 hrs. Anthem & Subsidiaries — Please use Anthem’s enrollment tools until a fix is implemented. We do not have an ETA for this company at this time. MedicareCENTER is working on a larger fix for all Anthem RTS files
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

Calling All Medicare Advantage Agents! Medicare Center New Features!

Medicare Center: Multi-Carrier Online Enrollment Tool Click the link below to reserve your space! Tues, Sept 15, 2020 1:00 PM  to  2:00 PM CDT     To learn more about Medicare Center, contact GoldenCare at 800-842-7799 or email marketing@goldencareusa.com. #goldencareagent #medicarecenter
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

Medicare Center: Text to Enroll!

Medicare Center: Text to Enroll! New for AEP 2021 Offering Agents the Greatest Flexibility in Telework, Customer Engagement and Increasing Medicare Enrollments. With easy and flexible functionality, all agents can build seniors’ trust and retain customers for life. Available for call centers and field agents to:   PREFILL ENROLLMENT APPLICATIONS Send link via text or email for seniors to review, sign and submit their enrollments. BUILD RELATIONSHIPS Engage seniors on the phone and verbally communicate a personal code so they can enroll with your guidance right then and there. ENGAGE SENIORS THE WAY THEY WANT TO ENGAGE Let your customers
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..

New Carrier Added to CSG E-App Platform

Guarantee Trust Life Insurance Company (GTL) is the newest carrier added to the CSG E-Application Platform. Agents can now submit applications directly to GTL through the CSG quoting tool in all states where plans are offered. With the addition of GTL, agents can now complete and submit e-applications directly from CSG’s Medicare Supplement quoting tool for the following carriers: – Mutual of Omaha – Aetna – Heartland National – Great Southern Life – Guarantee Trust Life (GTL) Coming Soon! Medicare Supplement plans with CVS Health are anticipated to become available on the CSG Actuarial E-Application soon!   Benefits of using
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Categories: GoldenCare News, Guarantee Trust Life, Industry News, and Medicare Supp./Adv..

GoldenCare’s CSG Actuarial Tool Now Offers More Value

Great News! Our GoldenCare CSG Actuarial quoting & comparison tool has been expanded to include new features and additional product lines! Users will now have access to the Document Locker and Electronic Scope of Appointment, as well as have the capability to quote & comparison hospital indemnity plans and final expense!   Document Locker and Electronic Scope of Appointment Now you can sign and electronically store Scope of Appointments! CSG Actuarial is helping agents stay compliant and get to the Medicare Advantage sale faster with the Electronic Scope of Appointment and Document Locker. Benefits of using the eSOA: Scopes are
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Categories: GoldenCare News, Hospital Indemnity Plan, Industry News, Life Insurance, and Medicare Supp./Adv..

Successful Quoting Starts with Understanding Underwriting

Successful Quoting Starts with Understanding Underwriting CSG Actuarial’s Advanced Underwriting Filter alerts agents about their client’s declineable health conditions and medications and provides a list of carriers that may accept their client. Here’s how it works: While running the initial quote, the agent adds client’s health conditions and medications Quote results remove carriers who label those entries as a decline Option to see view look-back period on application The Advanced Underwriting Filter saves you from submitting applications that will automatically be declined.   For complimentary access, or to learn more about our tool, contact GoldenCare at 800-842-7799 or email marketing@goldencareusa.com.
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Categories: GoldenCare News, Industry News, and Medicare Supp./Adv..