Reminder – Telephone Consumer Protection Act (TCPA): What you need to know

The Telephone Consumer Protection Act (TCPA): What you need to know The Telephone Consumer Protection Act (TCPA) is a Federal Communications Commission (FCC) regulatory law that Aetna selling partners are obligated to comply with, in addition to CMS Medicare Marketing Guidelines. What is TCPA? The Telephone Consumer Protection Act (TCPA) and other laws regulate telemarketing calls to consumers using automated systems. In essence, “telemarketing” refers to all forms of telemarketing subject to state or federal regulation, including but not limited to telemarketing as regulated under the Telephone Consumer Protection Act, 43 U.S.C. §227. This includes use of automatic telephone dialing
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Happy Holidays & Aetna News

Happy Holidays Thank you for your business during 2017, and for your ongoing commitment to serving our Medicare members. We wish you and your families a happy and healthy holiday, and look forward to growing our business together in 2018. Happy holidays from Aetna Medicare! Premium payment options for Medicare members Members have a choice in how they pay their monthly plan premium, and they select their method of payment on the enrollment form. They can choose between an automatic deduction from a bank account (we call this EFT), a coupon book payment (i.e., direct pay), and an SSA deduction.
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

CVS Health’s proposed acquisition of Aetna

To our valued brokers, As you may have seen in the news, CVS Health, the largest pharmacy health care provider in the U.S., has agreed to acquire Aetna. This has no immediate effect on the products your clients have purchased or the products you are selling today. We are very excited about this combination. CVS Health and Aetna are joining to become the trusted front door to health care. Nearly 70 percent of the U.S. population lives within three miles of a CVS Health retail store and nearly five million Americans visit CVS Health every day. We will use CVS
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Guidance and deadlines for end of AEP enrollments

The 2018 Annual Election Period (AEP) ends Thursday, December 7. This means all Medicare AEP marketing efforts must cease on that date. Please make sure you follow the guidelines below when submitting your final AEP enrollments to us. Remember, we’re here to support you! Dec. 7 All AEP applications for a January 1, 2018, effective date must be completed, signed, dated and received by the agent no later than 11:59 p.m. December 7, 2017. You may not backdate the member signature date, agent receipt date, or agent signature date. Submit apps within 2 days We must receive signed enrollment applications
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Aetna: 2018 Individual Medicare administrative fee payments

2018 Individual Medicare administrative fee payments Administrative fee payments are currently being processed and paid for Individual Medicare enrollments (MA/MAPD, PDP) effective January 2018 that were submitted during the Annual Election Period (AEP). To be eligible to receive administrative fee payments, all writing agents, uplines, payees and principals must be “ready to sell.” To eliminate or minimize chargebacks in January, we process administrative fee payments as follows: Initially, you’ll receive a partial payment, at the renewal rate, for all enrollments. Next, if CMS confirms that enrollments qualify as “initial sales” (i.e., if enrollees are “new to Aetna” or “new to
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Aetna: New Provider Lookup Hotline / Provider Lookup Tools

NEW provider lookup hotline: 1-844-375-2394 You can now call a new Medicare provider lookup hotline for help looking up providers during the busy AEP selling season: 1-844-375-2394. This hotline is for ready-to-sell brokers only and is available now through December 7. Representatives are available 7 a.m. to 7 p.m. CT. Learn more. How to find network providers for MA/MAPD plans Whenever possible, use our online directory tools, AetnaMedicare.com/findprovider and Coventry-Medicare.com/findprovider, which are updated 6 days a week. For your offline needs, provider directory PDFs are also available. • You can find Aetna provider directory PDFs on Producer World (Individual Medicare
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Aetna: New Provider Lookup Hotline

Need assistance looking up providers? Call our new provider lookup hotline! Great news! You can now call a new Medicare provider lookup hotline for help looking up providers during the busy AEP selling season: 1-844-375-2394. This hotline is for ready-to-sell brokers only and is available now through December 7. Representatives are available 7 a.m. to 7 p.m. CST. What’s the goal: The goal is to help you get provider information quickly, and to help ensure your clients know if their providers participate in our Aetna Medicare provider network. Who can participate: YOU! We’re inviting all ready-to-sell agents to use this
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Categories: Aetna, Industry News, and Medicare Supp./Adv..

Aetna: A Note…

Thank you for your great effort in AEP A note from Aetna Individual Medicare Sales Aetna has been the subject of significant media coverage over the past few days. We appreciate and understand that it has generated great interest to industry observers, investors and others. It is our policy not to comment on rumors or speculation. We can’t control rumors but we can steadfastly focus on those we serve. The fact is, Aetna has a long-standing track record of supporting our trusted Medicare advisor/broker distribution channels. We will continue to deliver on the commitments we make. Our focus is to
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Categories: Aetna and Medicare Supp./Adv..

New for 2018 Aetna MA/MAPD plans- Resources For Living

Resources For Living® program Help your clients find resources and services in their community Resources For Living is a unique, exciting program exclusively for your Aetna and Coventry MA/MAPD clients. It’s a complimentary research and referral service that connects members and caregivers with local resources, services and activities that can help meet their needs. It’s available on all MA/MAPD plans starting January 1, 2018. If you’d like to learn more about this program, please download our Resources For Living flyer. You can also login to the Medicare Marketing Studio to download a customizable flyer to share with clients.   New
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Categories: Aetna and Medicare Supp./Adv..

Aetna: 2018 Star Ratings & Medicare News

Aetna once again outperforms industry average in latest Medicare star ratings Aetna’s Medicare Advantage Prescription Drug (MAPD) plans have once again received higher than average ratings from the Centers for Medicare and Medicaid Services (CMS) in the annual Star Ratings. Aetna’s MAPD plans earned an overall weighted average rating of 4.0 out of 5.0 stars. 87% of Aetna’s Medicare members are enrolled in plans rated 4.0 stars or higher — the highest percentage among publicly traded companies.* We’re offering Individual Medicare plans in 991 counties across the country in 2018. 91% of these counties will have a plan offering rated
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Categories: Aetna and Medicare Supp./Adv..