Enhanced provider search tools for AEP success We’ve made BIG improvements to Aetna Medicare provider search tools, AetnaMedicare.com/findprovider and Coventry-Medicare.com/findprovider. The updated tools make it easier and faster for you to assist your clients this AEP season. Some recent enhancements include: New responsive design allows you to search on tablets and smart phones, too new easy-to-use features Enhanced search functionality New guided search makes the most commonly-searched terms easy to find Need help finding providers? Call our hotline For the busy AEP season, we offer a special hotline to help you look up providers. Just call 1-855-242-9735. Representatives are available
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Ready, set, go — 2019 AEP marketing is here! If you’re ready to sell, you can begin marketing 2019 plans as of October 1, for the Annual Election Period (AEP). In 2019, we’ve got more MA/MAPD plans in more counties than ever before! Remember, you’re allowed to hand out enrollment applications for CY2019 products starting October 1, but you may NOT accept, collect or take possession of a completed AEP enrollment application prior to October 15, unless the beneficiary is entitled to another valid enrollment period. Learn more. Download 2019 MA/MAPD sales presentations The 2019 MA/MAPD sales presentations are now
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Register for local 2019 MA/MAPD product training Attend an upcoming 2019 market-specific product training to learn details about MA/MAPD products coming to your market this AEP. You can view all available trainings and register online at www.AetnaMedicareAgentTraining.com. Also, if you still need to complete your other ready-to-sell requirements, including annual certification and contracting, don’t delay! Growing your business? The Aetna Medicare Marketing Studio can help Please join us for a quick 30-minute training session on Aetna’s Medicare Marketing Studio. The Studio is a customizable Medicare marketing print portal where you can find CMS-compliant marketing materials, including direct mail, flyers, posters
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New brand and logo – Same company you know and trust In 2019, Coventry, Altius and Health America Pennsylvania (HAPA) MA/MAPD plans, and First Health Part D plans (PDP), are getting a brand and logo change. Going forward, all of these plans will be branded as Aetna  or Aetna Coventry  and will feature one of the logos below.     We’re committed to making it easier to do business with us. And moving all of our products to one brand is just the first step. We’re excited that this brand change will make us easier to identify in the marketplace,
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In 2019, we’re going BIG — Get a first look at 2019 plans We’re pleased to provide you with a first look at our 2019 Individual Medicare (MA/MAPD, PDP) products and service areas, which are pending government approval.* 2019 will be our biggest expansion year ever, as we expand MA/MAPD plans into 358 new counties. Plus, we’re expanding dental, vision, hearing and traveler-friendly benefits to many plans. In addition, we’ve got a simplified PDP portfolio, with three plans in all 50 states plus Washington, D.C. Preview key themes and highlights of our 2019 plans. This year, 2019 First Look is
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Coming soon: We’re consolidating our commission systems — What you need to know to prepare Great news: We’re working behind the scenes to consolidate and streamline our commission payment systems. Once complete, you’ll begin receiving one combined commission statement for your Aetna and Coventry Medicare business, and you’ll be able to access reports in one place. To accomplish this commission system migration, there will be some temporary disruptions to report availability, processing time for newly submitted contracts, and the commission payment schedule for new-to-Medicare enrollments only. You’ll see these impacts between mid-July and mid-August. Take some time to review key
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As a reminder, the Centers for Medicare & Medicaid Services (CMS) recently began mailing new Medicare ID cards to beneficiaries and this will continue through April 2019. The new cards have a unique Medicare identification number, also called a Medicare Beneficiary Identifier (MBI). You can review our past communication here. Please note: In most cases, Aetna will receive the new Medicare numbers from CMS before our existing members get their new Medicare card and number in the mail. For example, the new Medicare numbers now appear in Individual Medicare enrollment and commission-related reports on Producer World for all existing membership.
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Are your clients eligible for Medicare? Get trained on our 2018 MA/MAPD plans To start selling our 2018 Individual Medicare Advantage (MA/MAPD) plans you need to complete all of our ready-to-sell requirements. PLUS, you’ll need to complete market-specific training for every state and market where you plan to sell.  At the training you’ll learn about our 2018 plan benefits, provider and pharmacy networks, and our competitive advantages.   We’re here to help If you have any questions, just contact your local Aetna Medicare Broker Manager.   #goldencareagent #aetna
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Help your Medicare clients understand their Rx coverage Use these tips to help retain your Medicare clients and prevent complaints Remind your clients: Aetna and Coventry Rx plans (i.e., MAPD and PDP) require them to use a network of pharmacies to get their prescription drugs. If their Rx plan has a deductible for prescription drugs, it only applies to drugs on tiers 3, 4 and 5. If their Rx plan includes a preferred pharmacy structure, they may be able to save money by using particular pharmacies (called our preferred pharmacies). The Medicare Part D program has 4 benefit stages: the
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Coming Soon: New Medicare ID Cards With New Medicare Numbers Starting in April, CMS is issuing new Medicare ID cards to help prevent fraud and fight identity theft. What you need to know CMS is removing Social Security Numbers from Medicare ID cards. Between April 2018 and April 2019, CMS will mail each beneficiary a new Medicare ID card with a unique new Medicare number. There’s no impact to enrollment processes You can continue to follow the normal enrollment processes. Starting in April, just be sure to provide the number from the most current Medicare card (either the Health Insurance
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