The Value of a Care Coordinator – John’s Story

Real People. Real Stories. Thomas’s Story The Value of a Care Coordinator The best way to understand how long-term care insurance can benefit your clients is through stories from our policyholders. Here’s how having a policy made a real difference for John and his wife, Susan. John’s Story – View the Flyer   If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com.   The Value of a Care Coordinator – John’s Story   #goldencareagent #mutualofomaha
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Everyone Loves a Good Story

Real People. Real Stories. The need for long-term care insurance becomes apparent when you see how it benefits real-life customers. These flyers are learning tools you can turn into powerful sales tools by describing how an LTCi policy helped both Mutual of Omaha policyholders and their families. Thomas’s Story Given a life expectancy of six months, Thomas used his policy to get home health care and hospice end-of-life services. View the Flyer   John’s Story After John suffered a stroke, his wife used the care coordination provision of the policy to help her locate adult day care. View the Flyer
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Time to Start the Conversation

It’s Time to Start the Conversation Helping clients plan for the future is what LTC Awareness Month is all about. Looking for tools to help begin these important conversations? We’ve got them. LTC Awareness Month Flyer It’s an introduction to the tools that can help you talk to clients about the need to plan for long-term care. Cost of Care Calculator Our online calculator allows you to illustrate how much your clients can expect to pay for LTC services. Video: Protecting the Things That Matter Most This consumer video highlights the need for LTCi. A handy flyer identifies the correct
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Human API Pilot for LTC Applications

Important: This announcement only applies to marketers who do not order their own medical records. Mutual of Omaha is committed to offering you and your clients the tools and resources to make it easy to do business with us. Beginning August 10, 2020, Mutual of Omaha will launch a new pilot with Human API to obtain your clients’ electronic health records as part of our underwriting process. This pilot will include Fully Underwritten Life and Long-Term Care products where ordering of medical records is required. By partnering with Human API, we can provide your clients a simple and secure way
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Sales Professional Access Compensation Page Enhancement

We are pleased to announce an enhancement to our compensation page on Sales Professional Access (SPA) for producers who receive commission payments directly from Mutual of Omaha. This enhancement will allow you to view the most recent and the previous compensation payment as well as the ability to look up the commission you received on a specific case by providing the policy number. If you have any questions regarding the new page or would like to provide additional feedback to make the page easier for you, please send an email to comp.enhancement.feedback@mutualofomaha.com. For questions regarding your compensation payments, please email
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Sales Professional Access Case Monitoring Enhancement

Mutual of Omaha is continually evaluating opportunities to improve our business processes and tools to help you get your applications issued quicker. We are excited to announce a new case monitoring enhancement. Effective February 16, 2020, the case monitoring dashboard on Sales Professional Access has been updated to display more accurate and detailed requirements. Examples of the new Requirement Headings are illustrated below (click to enlarge):   As always, if you have any questions regarding your case status or any outstanding requirements, please reach out to Case Management at 800-275-5528.   Sales Professional Access Case Monitoring Enhancement   #goldencareagent #mutualofomaha
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

LTC Commission Timing and No Cash with Application Update

Beginning February 23, compensation will be paid at the time the first premium payment is received, all Post Issue Requirements (PIRs) are complete and the case is considered placed. Applications signed on or after this date will be effective on the date the policy is issued. Date of application will no longer be a coverage effective date option. As we implement these changes, there are important dates and details to remember: February 23, 2020 Policies issued will be effective on the date of issue. Replacement cases will still have the option to elect a date after policy issue. Initial premium
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Dates: New LTC Compensation and Policy Dating Processes

We are making changes to how we process applications and issue your LTC policies. Here are some key dates to remember. February 23, 2020 The following will apply to all applications signed on and after 2/23/2020: Policies issued will be effective on the date of issue. Regardless of selection, date of application will no longer apply. Initial premium will no longer be accepted with application. If a check is mailed along with the application, the check will be returned to the applicant. If a check is mailed separately to the lock box, the check will be cashed, and a refund
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

MutualCare® Solutions Product Guide Update

The MutualCare® Solutions Product Guide has been updated to reflect the new processes effective February 23, 2020. Updated sections include: “Completing the Application” section has been updated to reflect the following changes: We have removed “Date of Application (Initial Premium Required)” as a policy effective date option Initial premium will no longer be accepted (no longer accepting cash with application) Temporary insurance agreements and conditional receipts will no longer be available “Administrative Handling” section has been updated to reflect the following changes: Added post issue requirement premium submission mailing address Oklahoma has been added as a Pre-Appointment state View the
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Updates to LTC Policy Dating Process and Commission Timing

Mutual of Omaha is committed to providing you a product portfolio that meets the needs of your clients. With this goal in mind, we have made the following changes to get your LTC policies issued efficiently. Currently, compensation is paid on LTC13 policies once premium has been collected and the policy is in force, regardless of any outstanding Post Issue Requirements (PIRs). Beginning February 23, 2020, compensation will now be paid at the time all PIRs are received and the case is considered placed. Applications signed on or after this date will be effective on the date the policy is
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).