We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of December 16, 2020, we have significantly reduced our processing times and are currently working on Contracting and Appointment requests that were received between December 11 and December 13. All three of our new training classes have completed training and are actively assisting us in reducing the overall pending work. The team is continuing to work hard to reduce the backlog and is forecasting additional improvements in turnaround times over the coming weeks. Please note there are still delays in receiving criminal records
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We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of October 12, 2020, we are currently working on Contracting and Appointment requests that were received between September 14th and September 18th. We will continue to update our phone and email reply messages to reflect the timeframe of work being processed. Important NEW Updates: The two training classes previously mentioned are in the process of ramping up and have already started assisting in reducing the overall pending work A 3rd training class will join the Contracts and Appointments team on October 26th We
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We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. We remain committed to providing you with updates regarding the timeframe for which work is being processed. As of September 2, 2020, we are currently working on Contracting and Appointment requests that were received between August 13-17. We will continue to update our phone and email reply messages to reflect the timeframe of work being processed. For more information on what we are doing to improve our service levels and how you are able to help, refer to the mid-August Contracting and Appointments Service
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At Mutual of Omaha, we remain committed to meeting the needs of our business partners, producers and customers. Recently, you may have noticed some delays in the processing of Contracts and Appointments. Several factors have impacted our services levels, including: Significant delays in receiving criminal records from counties in nearly all states which has impacted how long our background checks are taking to complete Our transition to a remote work environment which has required us to adjust our workflow management and has resulted in processing delays Higher than normal call volumes What We Are Doing: We are making several changes
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