We previously notified you that we were experiencing delays in the processing of Contracts and Appointments.
We remain committed to providing you with updates regarding the timeframe for which work is being processed. As of September 2, 2020, we are currently working on Contracting and Appointment requests that were received between August 13-17.
We will continue to update our phone and email reply messages to reflect the timeframe of work being processed.
For more information on what we are doing to improve our service levels and how you are able to help, refer to the mid-August Contracting and Appointments Service Level Update communication.
We appreciate your patience and understanding as we work to improve our service levels. If you have questions or concerns, please contact your Sales Director or Account Executive.