We previously notified you that we were experiencing delays in the processing of Contracts and Appointments. As of December 16, 2020, we have significantly reduced our processing times and are currently working on Contracting and Appointment requests that were received between December 11 and December 13.

All three of our new training classes have completed training and are actively assisting us in reducing the overall pending work. The team is continuing to work hard to reduce the backlog and is forecasting additional improvements in turnaround times over the coming weeks. Please note there are still delays in receiving criminal records from many states which will continue to impact how long our background checks are taking to complete. We will continue to update our phone and email reply messages throughout the end of the year to reflect the timeframe of work being processed.

As the Contracting team works to decrease processing times, we ask that you continue to utilize the marketer request key to assist us in routing the incoming requests.

We appreciate your patience and understanding as we work to improve our service levels. If you have questions or concerns, please contact your Sales Director or Account Executive.
 

Contracting and Appointments Service Level Improvements
 

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