At Mutual of Omaha, we remain committed to meeting the needs of our business partners, producers and customers. Recently, you may have noticed some delays in the processing of Contracts and Appointments. Several factors have impacted our services levels, including: Significant delays in receiving criminal records from counties in nearly all states which has impacted how long our background checks are taking to complete Our transition to a remote work environment which has required us to adjust our workflow management and has resulted in processing delays Higher than normal call volumes What We Are Doing: We are making several changes
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Update: New contracting process will begin July 1
As you know, we’re transitioning to a new enhanced contracting process for Aetna MA/MAPD products. We’re extremely excited about the efficiencies this new process will bring (e.g., it’s going to exponentially shorten and simplify the entire contracting process). To help ensure a successful rollout, we’re moving the start date for the new contracting process from June 17 to July 1. Please note that we adjusted the other project dates accordingly. As always, thank you for your business. And thank you for your support as we finish implementing this new tool. For more information on the new contracting process, click here.
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Aetna, Industry News, and Medicare Supp./Adv..
Aetna, contracting, medicare, and Medicare Solutions.
Aetna, contracting, medicare, and Medicare Solutions.
